Customer Service Sales

NAYANT PURI

**** * ****, **** *****, AR ***** **********@*****.*** 870-***-**** Cell

Customer Service Expert, Technical support Expert

Hands on professional with over 5 years experience utilizing negotiation,

inside sales, escalation, customer retention, career development and

training skills within various technical and customer engagement. Taught

team members the art of negotiation, active listening, recognition of

buying signals, how to deal with aggressive and difficult customers and

more. Redefined service with an eye towards customer retention as well as

meeting both department and company goals.

Professional Experience

Working as a Manager

Valero Gas Station Pine Bluff, AR

Worked as a Manager

Oak Park Liquor Pine Bluff,AR Oct 2009 to July 2010

Technical Support Resolution Expert March 2006 to September 2008

Dell International Services Mohali India

Maintaining team targets, taking escalations. Giving feedback to the agents

About Technical Troubleshooting and discussing audit scores. Driving

Customer Experience. Trained by Global Achievers On customer Handling

Skills. Analyzing / Scrubs for case log accuracy for the team. BQ

management

Customer Service Trainer August 2005 to March 2006

Foursome Ites Jalandhar India

Hired to handle B2B Canadian Cruise outbound process. Launched sales

through Customer Service Resulting in 65% increase in profitability .

Customer Service Trainer July 2004 to July 2005

Accent Institute Jalandhar India

Involved in coaching teams & individuals on phonetics & communication

skills and on customer engagement.

Senior Sales Representative Oct 2002 to Oct 2003

IRM Information Technology Jalandhar India

Hired to handle AT&T and Credit Cards Campaigns. I have been an outstanding

performer and has mentored new agents of the team. Fully Capable of

coaching for result oriented and professional development of the team

mates. Handling Team responsibilities for performance oriented result as

and when required. Providing sessions to the entire team for enhancing

their performance .Has have been a consistent Top performer during my

tenure with the company.

Skill Highlights

Customer Service Management, Customer Retention, Inside Sales Management,

Negotiation Crisis Management Active Listening

Education

BCA (Bachelor of Computer Applications) from Kurukshetra University,

Kurukshetra India.

CEDTI Diploma (Center for Electronic Design and Technology of India)

Professional Development and Training

Absolute knowledge of Windows Vista, basic MS Office applications and all

other allied subjects related to computer technicalities whether being

(Hardware/Software or Troubleshooting) for Dell Desktop, Printers and

Portables including wireless configuration.

Break through Learning Skills

Coaching Skills for Managers and Supervisors,

Creating a Customer First Culture

Customer Retention Development

Powerful Listening Skills

Active Listening Skills

Power of Positive Telephone Skills

Consultative Sales Skills

Career Track Seminars:

How to Lead a Team

How to Provide Exceptional Customer Service

Negotiation & Sales Skills

Contact this candidate