Customer Service Project Manager

Paul Lydiate

*** ***** ***** **. ? Camarillo, CA 93012 ? 805-***-****-cell ?

********@*****.***

Programs/Software of understanding

MS Excel ? MS Word ? MS Outlook ? MS PowerPoint ? MS FrontPage ? VISIO ?

PhotoShop ? PaintShop Pro

MS Windows ? MS Publisher ? Word Perfect ? Quattro Pro ? Presentations ? MS

IE ? Mozilla ? CorelDRAW

Google Docs ? Linx ? C (programming) ? MySQL ? MS Project ? MS Access ? 10

Key (by touch)

Claims/Auditing Specialist (Agoura Hills, CA) Mar 2010- Aug 2010

CFM, Inc.

. Contract Extension.

. Lateral promotion to include claims and customer service.

. Created an auditing tool designed to decrease mistakes/oversights and

increase productivity.

. Collect and audited data to ensure that shipments are valid and

delivered correctly, with appropriate pricing.

. Verify and analyzed data used in settling claims to ensure that claims

are valid and that settlements are made according to company practices

and procedures.

. Investigate, evaluate and settled claims, applying technical knowledge

and human relations skills to effect fair and prompt disposal of cases

and to contribute to a reduced loss ratio.

Project Management/Business Analysis (Albuquerque, NM) Sep 2007- Feb 2010

Applied Messaging, Inc.

. Co-developed successful Senior Assist Program designed to Plan,

organize, coordinate, and direct the activities and special needs for

seniors living alone in Santa Rosa, NM.

. maintained the development processes

. Analyzed the organization and interpretation of business rules and

requirements for integration with municipal and other government

systems.

. Approved expenditures for supplies, materials, and human resources,

ensuring that materials, labor, and equipment were used efficiently to

meet the budget requirements.

. Prepared and presented required reports; compile and analyze narrative

financial information (i.e. - balance, budget, cash flow, EBITDA, P&L,

etc) to improve operations, identify program needs and concerns, and

develop company product line.

. Coordinated and trained Community Organizations (911, City Council,

and Senior Living Program of Santa Rosa) in the development and

implementation of our Senior Assistance Program.

. Promotional program development for senior citizens.

. Evaluated, hired, trained, and managed sales staff of 8 sales

associates in 4 national regions producing sales of over $300,000.

. Preformed marketing analysis research and presented findings to

executives which directly influenced pricing and sales strategy.

. Coordinated/managed interdepartmental teams for the development and

integration of the Senior Assist Program.

Contractor (Camarillo, CA) Sep 2000- Dec 2009

Self Employed

. Customer Service (Retail) Bonnies Plants 2009-2010

. Consulted for Prime Skill Staffing. 2006-2007

. Consulted for PSNC 2005-2006

. Consulted for VOIP2 Inc. (product development & created financial

statements) 2002-2005

Project Manager (Santa Monica, CA) Sep 2000- May 2002

Auxer Telecommunications

. Co-developed corporate policy measures.

. Created policies and procedures and explains their application within

the context of the assigned program field

. Preformed marketing analysis research and presented findings to

executives which directly influenced pricing and sales strategy.

. Audited mistakes by our termination venders saving the company over

$20K per year.

. Managed international communication network producing over 20MM per

month.

. Evaluated the financial aspects of product development, such as

budgets, expenditures, research and development appropriations, and

return-on-investment and profit-loss projections.

. Managed vender accounts

. Analyzed and interpreted business rules and requirements for

deployment of multiple products.

. Presented forecasting and strategic planning research to executive

management showing value of products, lines, and services.

. Approve expenditures for supplies, materials, and human resources,

ensuring that materials, labor, and equipment were used efficiently to

meet the budget requirements.

. Prepared required reports; compiles and analyzes narrative financial

information and statistical data to improve operations, identify

program needs.

. Coordinated interdepartmental teams for implementation of

international coin phone project.

. Met with individuals, special interest groups and others on behalf of

executives, committees and boards of directors.

Executive Assistant (Santa Monica, CA) Sep 1994- May 2000

Cyberlight Communications

. Managed and maintained executives' schedules.

. Created narrative financial information and statistical data (i.e. -

balance, budget, cash flow, supply and demand, EBITDA, P&L, etc) to

correct deficiencies in operations and increase net revenue over

$50,000 per year.

. Used sales forecasting and strategic planning to ensure the sale and

profitability of products, lines, and services, analyzing business

developments and monitoring market trends.

. Developed all financial analysis documentation including; P&L, EBITDA,

budget, and cash flow for the sale of company to the Highpoint

conglomerate.

. Managed vendor accounts.

. Audited billing mistakes made by carriers saving the company almost $5

million over 6 years.

. Managed international communication network terminating over 100MM per

month.

. Coordinated cross functionality between teams and product lines.

. Met with individuals, special interest groups and others on behalf of

executives, committees and boards of directors.

. Developed and presented all financial analysis documentation

including; P&L, EBITDA, budget, and cash flow for the sale of company

to the Highpoint Corporation.

Administrative Assistant/Receptionist (Woodland Hills, CA) Sep 1991-

May 1994

Cyberlink Communications

. Preformed secretarial duties for the President/CEO

. Answered multi-phone line (5+)

. Involved in negotiations for the sale of company to Estee Lauder

Corporation (RSL).

. Developed and presented all financial analysis documentation

including; P&L, EBITDA, budget, and cash flow for the sale of company

to the Estee Lauder Corporation (RSL).

Personal & Volunteer

AYSO (Coach 2008 & 2009), Created BLOG (haleylydiate.blogspot.com), Tutor

Computers (Ventura College 1993)

Moorpark College (1991 - 1994) Available for Travel

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