Customer Service Administrative Assistant
Resume:
Nicole R. Gutierrez
**** ***** **. ***. ***, Margate, FL 33063
***********@*****.***
Overview Seeking a challenging and rewarding position in a general
office setting, where prior experience, personal ability, and a
commitment of
professionalism would be a valued asset. Areas of expertise
include:
Exceptional Customer Service A clear and logical communicator
Motivated Self starter
Employee Management Exceptional Teamwork skills
Expert in juggling multiple Good customer-relations
projects background
Bi-Lingual in English/Spanish Problem Solving
Good filing and organizational Inventory and Pricing Controls
skills Computer/POS Scanning Use
Employment The Vitamin Shoppe Key Holder
8/2008- 11/2010
Coral Springs, FL
Demonstrated a positive leadership and teamwork attitude, in
which created a harmonized work
environment amongst management and health enthusiasts.
Interface directly with customers to provide assistance and
resolve problems.
Supervised all daily functions of store activity to ensure
customer satisfaction.
Managed cashiers in areas of monies handling, voids, shift
breaks, and customer service.
Supervised product inventory, verify quantity, and quality of
product received.
Handled all aspects of register/safe inventory, payroll,
performed daily bank runs.
Created Excel spreadsheets and Microsoft Word planners to ensure
daily tasks and sales goals
were being met.
Residential Acceptance, Inc. Secretary/Administrative
Assistant 7/2007-11/2007
Fort Lauderdale, FL
Opened and distributed mortgage files.
Responsible for answering and directing all
incoming calls to the appropriate department.
Coordinated appointments and accompanied president to meetings
with new accounts
Law Office of David I. Fuchs Secretary/Administrative Assistant
1/2007-6/2007
Fort Lauderdale, FL
Copy and collate all projects (including confidential papers)
for the firm.
Successfully complete all jobs by time requested.
Create highly effective organizational and filing systems,
including quick and thorough indexing, and filing resulting
in easy access to critical information and stream lined office
functioning.
Answer a high volume of incoming calls and in-person
inquires from clients and colleagues;
treating each person with respect and providing information and
referrals.
Handling claims with insurance companies and clients directly.
MS Word
Computer Skills WordPerfect
Excel
PowerPoint
Access, Internet
Lotus Notes
Outlook.
Education Training
5/2005-Present
Presently obtaining Associates Degree in Nutrition - Broward
Community College, Hollywood FL
High School Diploma - Miami-Dade Christian Academy, Pembroke
Pines, FL
Contact this candidate