Quality Assurance Management

STEPHEN J. JOYCE

*** ***** ******* ******

Arlington, VA 22203

Cell #: 703-***-****

Email: *******@***.***

EDUCATION: Master of Science in Telecommunications & Computers

The George Washington University

School of Engineering and Applied Science

Bachelor of Business Administration,

The George Washington University

School of Business and Public Management

CERTIFICATION: Oracle DBA

VA Bureau of Insurance Life, Health & Annuity

Passed Preliminary Exam (11/9/2010: License

Pending)

SUMMARY OF QUALIFICATIONS

Over 10 years of consulting and technical experience in the data processing

field, including direction quality assurance (QA), Testing, Independent

Verification and Validation (IV&V), consulting, and system monitoring

engagements in both the public and private sectors. Areas of specialty

include the following:

. Database management systems, client/server architecture, and

monitoring of user activity.

. Configuration management, system development methodology, capability

maturity model (CMM), telephony, programming, structured analysis; and

. Entity relationship diagramming, review studies, user requirement

definition, testing, and system conversion.

HARDWARE / SOFTWARE EXPERIENCE:

HARDWARE IBM Mainframes including IBM z/OS; PC

OPERATING IBM z/OS. Windows XP, and Disk Operating System (DOS),

SYSTEMS

Languages Java; Cold Fusion; HTML; Visual Basic; QMF; and FORTRAN

DATABASE Microsoft's SQL Server (RDBMS);

IBM's DB2 and NOMAD

Microsoft Access

Oracle.

OTHER IBM's TSO, Mainframe and Legacy Applications, Netscape

SOFTWARE Enterprise Manager (Users & Group Administration), Network

Simulation (NS), Microsoft Outlook. Microsoft Office Suite,

UNIX

HIGHLIGHTS OF EXPERIENCE:

Precision Management Solutions Technical Analyst 4/2005

- 9/2010

Supporting HUD SAMS Post Insurance Division with the Notes Project by:

. Reviewing requirements to have system updated to current database

technology.

. Collaboration with authorized contacts, while reviewing the existing

Java Programming Code.

. Received a Training Certificate for Java Programming.

. Provide any required assistance for Oral and Written Presentations,

including future proposals, for Notes.

. Prepared documentation in consolidating all available codes into one

word document.

. Delivered documentation requirements required by the HUD Client, to

gain read-access to their existing Notes Application (AS400).

Supported conversion requirements for YARDI, to transition all current and

historical M&M reports to their YARDI ASPTX Web Application:

. Continue to ensure reports are currently updated on the existing

Precision Web-Reports application, until the cutover.

. Validation of reports generated between Precision MM Server and Yardi

Application, during Yardi's development period.

. Read access to Yardi's Oracle database, to perform any queries needed

for test documentation.

. After authorized shutdown on 3 servers, assisted in delivering them

from the Superb co-located site, directly to the HUD Client.

Supported 1200+ users for SAMS M&M Server by:

. Verifying requirements are met, concerning information that can be

accessed on the server.

. Review the successful completion of all Cold Fusion and Database jobs,

ensuring proper updates information on the M&M Server.

. Reset Passwords as requested by end users, after proper

authentication. In addition, respond to any general questions.

. Continuously develop, update, execute test plans and report

track/defects on any issues that should not have any significant

impact on the end users, prior to production implementation.

. Generating ad hoc reports for HUD clients utilizing Nomad, QMF, SPUFI

housed by the IBM DB2 Mainframe Production Database and incorporated

them into the M&M Server.

. Proper notification of emergency report maintenance, and when all

reports are completely updated successfully, via bulletin board

message and separate email to leading client.

Reviewing Data Validation for Conversion between SAMS and a new version for

SAMS.

Documentation of the following:

. Discussions from Technical Meetings and submit information to client,

in a timely manner.

Activities and Release Information, that needs to be recorded in the

Status Report.

. Verification of Requirement (VOR) and Test Plans, as required for

server releases.

. Escalate appropriate issues that may be a concern to the client.

. Assistance and Support of HUD Notes and FDA Orange Book Projects.

. Interview Noted on Suggestions for Improvements to FDA Orange Book.

. Periodic Meetings with HUD Notes.

. Response to transition requirements between Strategy and New

S.M.A.R.T. system.

McDonald Bradley, Inc. (MBI) Help Desk Specialist

7/2003 - 3/2005

Supporting 1200 users for SAMS Mainframe Database Application users by:

. Running SQL queries to generate ad hoc reports, through QMF, Nomad &

QList Applications.

. Generate and format reports in excel.

. Respond to email queries, telephone calls and STAR Tickets, in a

timely manner.

. Refer to appropriate support group on issues about Password Resets &

Network Connection.

. Scheduling and Training User's Access to SAMS.

. Consult with Subject Matter Experts on SAMS related issues.

Log and update all call requests to the Access Database.

IV & V Web Pages, by proofreading the documentation and test for broken

links.

Process Data Fix Request via approval process and notifying the end user,

when completed.

Escalate priority calls to the team and upper management.

Assisting the project team to comply with CMM Level 3 Certification, via

ProcessMax.

Processing the A43/Notes Procedure, utilizing DTSO, Python, & A43Strategy

Interface applications.

Independent Verification and Validation (IV&V) of SAMS Application, by

writing test procedures.

. Develop, modify, execute test plans, and report/track defects on any

issues that should not have any significant impact with production

prior to any new release implementation.

. Developed over 3,000 special ad hoc reports for HUD using Nomad, QMF,

and SPUFI for both internal and external authorized customers.

Volt Services Group Help Desk Support

3/2000-12/2002

Primary functions includes web maintenance, reset passwords and perform log

entries.

Supported 80,000 internal users by receiving escalations from tier I help

desk; support Lotus Notes mail; proprietary products; worked in accordance

with service level agreement; generate reports using Microsoft Office

products; and provided training on Help Desk responsibilities.

Received escalated issues through proprietary ticketing database built in

Microsoft Access.

Supported 500 Vendor Documentation, 80,000 PeopleSoft Users, and

application consolidation.

Training and assisting users access to Web/Mainframe/Legacy applications.

Technical Documentation: Wrote instructions on various Help Desk

Activities.

Contact this candidate