Manager Customer Service

NICK TAJINI

***** ****** ***** ******, ***. K, Fairfax, VA 22033, 571-***-****,

*******@*****.***

EDUCATION

American University, College of Arts and Sciences, Washington, DC

May 2005

Masters of Arts in Economics, specializing in Financial Economics

GPA: 3.53

Relevant Course work: Securities Analysis & Portfolio Management;

International Finance, Development Finance and Banking; Managerial

Corporate Finance, Econometrics; Microeconomics, Macroeconomics, Financial

Economics, Economic Policies in International Finance, Accounting Concepts

and Applications

American University, Kogod School of Business, Washington, DC

December 2001

B.S. Business Administration, specializing in International Management

CERTIFICATIONS

Microsoft Project 2003 Professional

November 2006

Essential Elements of Earned Value Management

April 2007

Cobra Software Financial System 4.7

November 2009

Project Management Professional

Candidate

Core Strengths

Organizational Skills Knowledge of Government Contracting

Verbal and Written Communication Knowledge of ANSI 748A & 748B EVM

standards

Customer Service Financial and Earned Value Analysis

Problem Solving Oracle Financial Applications

Team Player Project Server 2003

Time Management-Deadline Sensitive MS Office

User Training and Support MPM/ Cobra 4.7

FINANCIAL EXPERIENCE

ATK Space Mission Systems, Beltsville, MD

09/2009- 06/2010

Senior Financial Systems Analyst/ Assistant Business Manager

. Responsible of running and managing the U.S. Air Force Genesis

Program EVMS valued at $39 Million

. Assisted in Drafting proposals and procedures to meet the client's

requirements and obligations

. Prepared monthly financial reports for the Program Management Office

and delivered the monthly CPR report to the client

. Responsible of managing all project plans, schedule, budget and EAC

. Verified, controlled, and approved all financial accounts including

labor hours, materials, and subcontractors' invoices

. Met weekly with all program technical leads and the program manager

to review the progress, the needs and the deliverables for the program

and also by project specifically

. Verified the program schedule status weekly, and took corrective

actions to meet the project delivery deadlines

. Initiated, prepared, verified and approved all contract changes

management

The Michael Baker Corporation Inc, Alexandria, VA

10/ 2006-09/2009

EVMS Senior Financial Analyst/ Regional Manager and National Program

Control Analyst

. Participated in the planning, tracking, analysis, and reporting of

projects of varying contract type, size, complexity, and level of risk

. Significant interaction with Project Managers, Contracts personnel,

senior technical personnel, and other functional or support

organizations

. Prepared written and verbal reports to management regarding cost and

schedule variances

. Provided data and reporting formats for all types and levels of

program reviews

. Developed and managed project plans, schedules and budgets

. Possessed a complete understanding of related financial policies

. Implemented financial policies and procedures in support of projects

. Provided schedule support for new business proposal development,

providing input to the Management and Cost volumes of the proposal

. Established and maintained cost/schedule baselines

. Developed and maintained Estimates at Completion (EAC's) for projects

. Documented existing EVM methodologies

. Developed Work Breakdown Structures (WBS's) and related dictionaries

. Developed estimates for cost proposals based on information in

requests for proposals (RFP's) and program managers

. Analyzed estimates from program managers for labor hours, materials,

subcontracts, travel, and other direct costs to develop cost proposals

Sallie Mae, Inc., Reston, VA

05/ 2005-

10/2006

Financial Analyst

. Performed profitability and risk analysis of student loan purchases

and product offerings

. Worked with managers to obtain and clarify project specifications and

inputs

. Used different financial models including discounted cash flow

analysis to generate profitability

. Identified and quantify financial risks concerning custom deals and

specific requests

. Mastered the nuances and yield sensitivity factors inherent in student

loan cash flows

Global Equity Lending & Premier Financial of America, Rockville, MD

01/2004-04/2005

Loan Originator

. Reviewed real estate loan files, gather and verify all information

including appraisal, credit report, preliminary title report and tax

returns

. Managed communication with customers, realtors, and branch sales force

for loans up to $10 million

. Ensured all policies and procedures were followed and all compliance

regulations were met

. Maintained high level of customer satisfaction and proactively

contacted customer and/or loan underwriter with any questions,

concerns or updates

Sygest Information Systems: Billing Department, Casablanca, Morocco

01/ 2002-06/2003

Billing Analyst

. Managed billing for over 55 companies and negotiated payment cycles

for overdue customers

. Reviewed and updated customers' outstanding balances

. Coordinated collections guide for settlements resulting in 15%

increase in accounts receivable

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