Jeffrey "Alan" Kulwicki

Phone: 770-***-****

Email: abhzub@r.postjobfree.com

Operations Management / Project Management

Objective: Looking to function as part of the business team in

Departmental or Branch management. I am focused on applying

good business practice and developing sound new strategy by

implementing (ERP) enterprise resource planning and LEAN

techniques for discerning actionable needs and change

management metrics.

Personal: Developed solutions for process change and technology

integration. Created training tools, new job descriptions

and work-flow assignments. Supervised organizational

structure change project implementations. Performed solution

based architecture development tasks as liaison between end

users and technology developers.

I developed my business analytics, resource planning, and management

skills with ServiceMaster, GC Services, Inter-rail

Transport, and the U.S. Navy. My sales and business

background will provide an excellent resource in performance

as a conduit between enterprise owners and

solution/technology providers by interpreting the landscape

and proposing system architecture satisfying client

requirements.

Background:

Sales Marketing Management - ServiceMaster Companies. (11) Eleven years

Dual functions in Outside Sales and Inbound/Outbound Call Center. Manage

a team of representatives to meet expectations, exceed budget and

increase bottom line sales revenue for the company.

Maintained "Top 5" ranking in sales production through comprehensive

recruiting, hiring accountability, and training sales and customer

service force.

Developed mentor program to establish reinforcement of best practices.

Developed and monitored metrics to determine efficiency of the sales

department and create actionable data for change management.

Develop annual sales plan and forecast integrating historical seasonal

fluctuation and specialty sales. Consistently exceeded budget on

expanded and seasonal sales initiatives.

Created incentive programs for change management. Drove 23% increase in

annual gross sales revenue and 18% increase in "per sale" revenue by

adding commission and prize programs for corollary sales and follow-up

expanded services.

Implemented market research strategy for pricing plans and budget

reforecast to maintain competitive edge and retain leadership position in

market share.

Repeated annual local and regional awards for top performance.

Call Center Management - GC Services.

Managerial functions related to hiring and maintaining proficiency of 50

customer service representatives.

Developed metrics to quantify plans for increasing productivity and

creating training opportunities in sales techniques, technology

applications and product knowledge.

Counseled subordinates on technical aspects of sales software maintaining

a 17% increase in volume of customers served per shift.

Observed and coached staff on professional skill sets to enhance dispute

resolutions and satisfactory interaction with customers. Noted 13%

positive increase on customer service surveys on "Pride in Excellence"

award.

Mentored potential assistant managers in observational and change

management techniques.

Human Resources "Admin" Department Manager - U.S. Navy.

Eleven years experience in full spectrum of HR responsibility reporting

directly to the Commanding Officer ( President ) and Executive Officer (

CEO ). Responsible for training and supervision of Human Resources and

Administrative staff.

Acquired and implemented IT systems to manage personnel records, related

training, certifications and promotion eligibility.

Administered legal (UCMJ) affairs for performance management and adverse

action; courts-martial; major investigations; and, personal legal affairs

for service members.

Developed and disseminated company policies and procedures. Received

several Letters of Commendation for technical writing.

Created and presented personnel related training in initiatives such as

equal opportunity, sensitivity, Human Relations, Morale and Welfare,

Career Counseling.

Benefit administration, enrollment, seminars, dependent training and

ombudsman activities.

Awarded personal Navy Achievement Medal for eight month project

restructuring an organization.

Military and operational duties as Flight Deck Crash and Salvage Crew,

Security Detail, Emergency Management Center.

Experience in variety of industries:

Commercial construction environment (J.C. Construction)

Inventory Control Management for Retail facilities.

Logistics - Naval Control of Shipping Officer responsible for seizure of

full spectrum port / warehouse and shipping requirements on behalf of

Federal Government during national emergency.

Collections/receivables management and subrogation.

Medical / Hospital / Institutional facility management - Material

Maintenance Management (3M).

Service Industry - Sales and Marketing management.

Government services - Fire, Police, FEMA, Emergency Rescue and Salvage,

Airfield / Aircraft Fire and Rescue.

Education:

Continuing education: SAP FICO, CRM, MM and PP. Business Analyst

(BABOK). Project Management (PMBOK). Change / Process management

(SixSigma, LEAN, KAISEN).

Tek, Inc. and Allegis online coursework.

Graduate studies in Accounting and Tax Law.

Bachelor's degree (Magna cum Laude ) in Business Administration -

Management

19 December 2010

Sirius Works, Inc.

RE: Business Systems Analyst (#285)

Please find the attached experience brief. I have developed a career

finding solutions for enterprise efficiency across myriad industries

(from the 'inside').

I look forward to discussing this position. The job description is non-

specific as to industry. I would like to perform an ongoing role

consulting with clients on your behalf. My varied industry background

will facilitate liaison between customer business needs and applied

technology solution system architecture capabilities.

I am not the "tech guru", but find my education and experience fit as a

translator between end users and IT developers.

Thank you for your time and consideration.

Jeff Kulwicki

770-***-****

100 Waldrop Way

Fayetteville, GA 30215

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