Customer Service Manager

MARY LYNNE BYERS

Cell: 650-***-****

*************@*****.***

An extremely ambitious, results-oriented office manager who has the proven ability to team with

all departments within an organization. Over ten years of extensive experience in customer

service, events management, administration and budgets. Successful in vendor management,

logistic and hotel/ travel planning. Hired, trained, and directed staff to perform at top efficiency

levels.

Skills:

MS Office A/P and Reconciliations, Payroll

Google Calendaring Ledgers and Journals,

Month-End Close

Professional Experience:

Drake Beam Morin, San Jose, CA 1998 – 03/10

A global human resource/career consulting company.

Office Manager

Managed all administrative and operations details for outplacement office of 30+ consultations and three

support personnel. Manage events, facilities, expense reports. Partner with Managing Director in

delivery of all customer and client services. Directed the set up of company meetings and DBM

sponsored functions.

• Consistently perform all required functions (vendor, client, office, customer, and staffing) 25-40%

under budget in an environment of a fluctuating economy, demanding customers, an ever-changing

workload and fluid staffing requirements.

• Coordinate setup of 10 professional career transition centers for corporate customers.

Established one career transition center for 1100 employees including location, facilities, staff and

vendors in a 15-day timeframe while simultaneously closing down another career center.

• Coordinate on-site job fairs and corporate events while establishing and maintaining excellent

working relationships with premiere caterers as well as local hotels and conference centers.

• Initiated and directed weekly team meetings to ensure equitable treatment for all full-time and

contracting career consultants.

• Successfully met rapidly changing delivery requirements by communicating closely with over 30

consultants to match abilities, needs, and availability.

• Identify and implement specific logistical requirements for all workshops both off and on-site.

Meriwest, San Jose, CA 1983 - 1997

A progressive multi-million dollar credit union.

Administrator

• Analyzed patterns of ATM database use needed to update ATM system saving the company more

than $200,000 in lost revenue.

• Resolved customer account discrepancies, and negotiated the sale of ATMs while assuring

compliance with policy and complex regulatory procedures.

• Provided customer service training to promote new products and services.

• Restructured department to accommodate staff reduction and associated cost savings.

• Coordinated payroll disbursement of millions of dollars and balanced the general ledger.

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