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Customer Service Sales

Location:
New Bern, NC, 28560
Posted:
December 19, 2010

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Resume:

Mark Schafer ****

** ***** ** ****** ******** Resume

** ***** ****** **********

* ***** *************

Highly organized, detail oriented

Highly motivated.

Mark A. Schafer

*** *****n Lane

New Bern, NC 28560

252-***-****

abhzu2@r.postjobfree.com

OBJECTIVE

A full time position with a reputable, customer service oriented,

company.

SUMMARY OF QUALIFICATIONS

32 years in retail industry

18 years retail management

4 years manufacturing

Highly organized, detail oriented

Highly motivated.

EMPLOYMENT EXPERIENCE

March 2010 - Present

Oct 2006- Feb. 2009

Impressions Marketing Group - Washington, NC

Project Manager

Responsibilities include, receiving and verifying incoming

freight accuracy, cycle counts to ensure accurate inventory

numbers, enter purchase requisitions, issue material to current

jobs in progress, fork lift operation, distribute material to

shop floor, responsible for quality control of received vendor

products, customer service, sales order entry, ensuring shipment

schedules are followed to maintain a 98% on time delivery

rating.

The Home Depot

Assistant store manager,

responsibilities include, general merchandising, building

relationships between sales associates and customers, employee

recruitment and hiring, overseeing 98 employees, maintaining a

$7,000,000 store inventory, controlling shrink losses, and

ensuring customer satisfaction, to drive sales to more than

$24,000,000 annually.

2002-2006 Houghton Lake, MI

New store opening with promotion to Specialty sales assistant

store manager, responsible for new store set up, vendor contacts

and fixture suppliers. Responsible for specialty sales and

installs, liaison between sales associates and installers,

responsible for associate development, training and coaching.

2000-2002 Cadillac, MI

New store opening with promotion to key carrier,

responsibilities include, store operations, store opening and

closing, bookkeeping and vault procedures, also became involved

with human recourses rolls such as interview and hiring process.

Transferred and promoted to new store.

1998-2000 Mt. Pleasant, MI

New hire as sales associate, promoted after eight weeks to

department supervisor, responsible for eight employees, annually

department sale of $275,000, purchasing and department

maintenance and merchandising. Transferred and promoted to new

store.

1986-1998

Self employed

Sole Proprietor

Retail paint, wallpaper, window treatments and floor covering,

complete control of daily operations, purchasing, merchandising,

sales and installations.

1984-1986

Randall Lumber Corp.

Assistant Manager

Contractor sales, merchandising, purchasing, store operations

EDUCATION

Beal City High School, Beal City, MI

Diploma

Several corporate training seminars and forums

. Kaisen training for Lean Manufacturing 2008

. Assistant Manager Learning Forum

2004 Dallas, TX

. Shrink College, 2003 Redford, MI

. Corporate Key Standards training, 2003

. Associate recruitment and hireing best practices, 2002

. Bookkeeping and accounting basics, 2002

. Time management and dealing with stress, 2002

. Maintaining and controlling inventory levels, 2002

. Cashier training, 2001



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