Customer Service Sales
Resume:
Mark Schafer ****
** ***** ** ****** ******** Resume
Highly organized, detail oriented
Highly motivated.
Mark A. Schafer
*** *****n Lane
New Bern, NC 28560
********@*****.***
OBJECTIVE
A full time position with a reputable, customer service oriented,
company.
SUMMARY OF QUALIFICATIONS
32 years in retail industry
18 years retail management
4 years manufacturing
Highly organized, detail oriented
Highly motivated.
EMPLOYMENT EXPERIENCE
March 2010 - Present
Oct 2006- Feb. 2009
Impressions Marketing Group - Washington, NC
Project Manager
Responsibilities include, receiving and verifying incoming
freight accuracy, cycle counts to ensure accurate inventory
numbers, enter purchase requisitions, issue material to current
jobs in progress, fork lift operation, distribute material to
shop floor, responsible for quality control of received vendor
products, customer service, sales order entry, ensuring shipment
schedules are followed to maintain a 98% on time delivery
rating.
The Home Depot
Assistant store manager,
responsibilities include, general merchandising, building
relationships between sales associates and customers, employee
recruitment and hiring, overseeing 98 employees, maintaining a
$7,000,000 store inventory, controlling shrink losses, and
ensuring customer satisfaction, to drive sales to more than
$24,000,000 annually.
2002-2006 Houghton Lake, MI
New store opening with promotion to Specialty sales assistant
store manager, responsible for new store set up, vendor contacts
and fixture suppliers. Responsible for specialty sales and
installs, liaison between sales associates and installers,
responsible for associate development, training and coaching.
2000-2002 Cadillac, MI
New store opening with promotion to key carrier,
responsibilities include, store operations, store opening and
closing, bookkeeping and vault procedures, also became involved
with human recourses rolls such as interview and hiring process.
Transferred and promoted to new store.
1998-2000 Mt. Pleasant, MI
New hire as sales associate, promoted after eight weeks to
department supervisor, responsible for eight employees, annually
department sale of $275,000, purchasing and department
maintenance and merchandising. Transferred and promoted to new
store.
1986-1998
Self employed
Sole Proprietor
Retail paint, wallpaper, window treatments and floor covering,
complete control of daily operations, purchasing, merchandising,
sales and installations.
1984-1986
Randall Lumber Corp.
Assistant Manager
Contractor sales, merchandising, purchasing, store operations
EDUCATION
Beal City High School, Beal City, MI
Diploma
Several corporate training seminars and forums
. Kaisen training for Lean Manufacturing 2008
. Assistant Manager Learning Forum
2004 Dallas, TX
. Shrink College, 2003 Redford, MI
. Corporate Key Standards training, 2003
. Associate recruitment and hireing best practices, 2002
. Bookkeeping and accounting basics, 2002
. Time management and dealing with stress, 2002
. Maintaining and controlling inventory levels, 2002
. Cashier training, 2001
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