Customer Service Manager

MICHAEL TAYLOR

P.O. Box **** Boulder, CO *****

303-***-**** *******@*****.***

HIGHLIGHTS

. Dependable, committed team player and manager

. Demonstrated success in sales and customer service

. Passion for sports and outdoor industry

EXPERIENCE

Enterprise Rent a Car, Boulder, Louisville and DIA locations October

2007-Present

Management Trainee October 2007-February 09

Assistant Manager February-09-Present

. Top performing sales representative in the rental car market place,

delivering consistent proven sales numbers

. Contribute effectively to team-oriented work place

. Provide excellent customer service to clients and vendors while

maintaining daily operations in a fast-paced professional environment

. Market company benefits to potential clients and business targets

. Serve as a mentor to incoming employees and interns

Aspen Grove Market, Boulder, CO September 2006-September 2007

Assistant Warehouse Manager

. Communicated effectively with vendors to facilitate accurate delivery

process

. Implemented and presented proven a proven business plan to marketing

team to maximize profit

. Maintained viable relationships with customers and vendors

St. Julien Hotel and Spa, Boulder, CO May 2005-January 2006

Shift leader; Senior Valet/Bellhop

. Supervised 4-6 employees per shift in a high-paced atmosphere

. Responsible for setting the overall image and tone of the hotel

. Managed departmental schedule

. Provided high-level of customer service as first point of contact with

hotel guests

Kenny's Double Diamond Ski Shop, Vail, CO January 2002-April 2004

Rental Shop Manager

. Managed rental shop in one of Vail's largest and busiest ski shops

. Trained new employees

. Develop and maintain positive business relationships with outside

accounts

EDUCATION

Denison University, Granville, OH

Bachelor of Arts, Sports Management, 2007

Deerfield Academy, Deerfield, MA 1996 - 1997

Post Graduate Degree

Hackley High School, Tarrytown, NY, 1992-1996

.

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