Administrative Assistant Customer Service

Email: ***@***.*** Phone: 971-***-****

Gloria Jean Coleman

Qualification Summary

Versatile professional experienced working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and

discreet, accustomed to handling sensitive and confidential records. Detail-oriented

and resourceful in completing work assignments; having the ability to multi-task and

meet stringent guidelines. Capabilities include:

Conflict Resolution Money Management Time Management

Report Preparation Negotiation Accounts Payable/Receivable

Top Notch Communicator Scheduling Customer Service & Relations

Computer Operations Marketing & Sales Professional Presentations

Professional Experience

AP Accountant ManPower/Daimler Trucking March 2010-Nov

2010

• Assisted with the new implementation and upgrade of SAP and the migration of shared

services

• Updated purchasing contracts and negotiated new rates with upper management

• Ensured purchase order contracts were correct and current before processing payments

• Effectively communicated with vendors & suppliers in person, writing, & over the

phone

• Responsible for over 350 vendors & suppliers accounts, research accounts to determine

the root cause of ongoing and future issues that cause delay in payments being made in a

timely manner

Bookkeeper/Office Manager Frank P. Colistro, Ed.D May 2009 –Nov

2009

• Kept records of financial transactions for the medical office and verified, and billed

insurance claims

• Submitted and approved medical evaluation contract rates with the State of Oregon &

Counties

• Summarized financial details in charts/graphs, prepared records for quarterly audit,

reconciled, and balanced accounts. Handled all account payable/receivables

Marketing/Accounting Assistant EID Passport Nov 2008 –Feb

2009

• Collected vendor payments, prepared financial statements, and printed checks

• Handled all accounts payable/receivable and dealt with bank deposits

• Generated routine sales reports and other special financial reports as requested

Admin Associate/HR Payroll Assistant FedEx Ground Nov 2007 –Nov

2008

• Prepared complex reports and spreadsheets for executives and senior managers, ensuring

full compliance with agency requirements and tight deadlines

• Formulated, wrote, and implemented office procedure manuals

• Ordered materials & supplies for the entire region and ensured our purchasing contract

was current

• Completed employee termination paperwork and complied with State and Federal

guidelines in aspects of HR

• Managed all aspects of daily operations during manager’s absence

• Created & maintained numerous databases for the region, including but not limited to

drug analysis tracking, employee personnel records, weekly compliance reports

Administrative Assistant, US Bank Commercial Banking Dec 2005 – Dec 2006

• Created and maintained a centralized filing system for all project documents

electronically and manually by updating master filing index, electronic document files

and folders in the server

• Collected and interpreted a variety of confidential information, documents and data to

produce banking reports and special projects

• Inputted payroll weekly for the commercial banking group, maintained accounts

payable/receivable, ordered supplies and updated employees records as needed

• Coordinated schedules of high level management using email, phone and person-to-

person contact to arrange meeting times

Administrative Assistant, Oregon Health Sciences University Jan 2004 –Dec 2005

• Set up desktop tools, databases and schedules to ensure the successful implementation of

the department’s largest grant project

• Used EPIC software to track medical records, schedule appointments, issue claims,

accept payments, and assisted patients with health record management

• Organized and maintained filing system for patient charts, in addition to conducting

reminder calls, registering patients, and scheduling appointments

• Engaged with high level physicians and administrators on a daily basis

Education

Dual Major: Bachelor of Administration of Justice & Bachelor of Psychology

Portland State University Portland, Oregon Sept 2006 –June 2009

Cumulative GPA: 3.74/4.0 –President’s & Dean’s List 10 consecutive terms

Associates of Applied Sciences

Portland Community College Portland, Oregon Fall 2001 –June 2006

Computer Skills

Software: Excel, Word, Access, PowerPoint, Word Perfect, Outlook, GroupWise, Business

Objects, SPSS, A2K, EPIC, Salesforce

Accounting Programs: QuickBooks, PeopleSoft, SAP, EDI, HOVS, CBFC, Paragon, Oracle

Graphic Design Software: MS Publisher, Photoshop, Inspiration, FrontPage, Adobe,

Macromedia Contribute, SharePoint

Extracurricular Experience

Crime Analysis TA –Portland State University Mar 2008 –June

2008

Assisted students with creating strategic & administrative crime reports, graded assignments

Corrections Tech Assistant –Multnomah County Apr 2008 –June

2008

Navigated through multiple Depart. of Justice databases to enter offender data & other legal

documents

Psi Chi Honor Society –Vice President/Treasurer May 2007 –May

2008

Prepared financial statements, tracked financial transactions, collected member dues, planned

quarterly budget, and submitted appropriate paperwork to use school funds for outside functions

and catering events.

Contact this candidate