Customer Service Medical
Resume:
T AN IA L. T HO MAS
** ***** *****, **********, ** 06062
860-***-**** ~ t l t *****@*****.***
PROFESSIONAL PROF I LE
H ighly motivated and dedicated medical professional with over 13 years experience. Compassionate
caregiver with a commitment to providing quality care at the highest standards. Excellent verbal and
w r it ten communication skills with strong attention to details. Extensive clinical knowledge with a
s trong belief in medical ethics. Demonstrated leadership skills with ability to identify problems and
make sound decisions.
Trilingual in English, Polish and Spanish Ophthalmology experience & t raining
Management and customer service Extensive hospitality t raining
experience
Reliable and able to multitask Strong clinical background
EXPER IENCE
The Sawyer School Hamden, CT
Medical Assistant I nstructor 2008-2009
• Taught health management, medical labs, medical terminology, records management, medical
ethics, Pharmacology, medical billing and coding to students
• Provided students the necessary knowledge and clinical skills to assume the role as a medical
assistant in a healthcare setting
• Communicated extensively with all internal departments, gave student evaluations and grades
• Created PowerPoint presentations
Middlesex Eye Physicians M iddletown, CT
Ophthalmic Technician 2007-2008
• Worked with physicians taking patient information, t ranscribing, administering refractions and
t aking eye pressure with applanation tonometry
• Assisted with minor surgeries, administering visual field tests & fundus photography, OCT
tests
• Ordered, maintained and took inventory of supplies
• Addressed patient concerns, researched and resolved problems to ensure service satisfaction
• Greeted visitors and answered a busy multi-line telephone system while handling general
i nqui ries, screening calls and t ransferring calls
Nurse Network East
H ar tford, CT
Case Management Nurse 2000-2006
• Worked with patients in hospitals, group homes and home care settings
• Assisted the clinician with administering t reatments and medication
• Provided wound care for patients and case management for diabetes, H IV and cancer patients
G rove Manor Health Care Center Waterbury, CT
Case Management Nurse 2005-2006
• Administered t reatments and medication under the orders of the doctor
• Skilled in medical record upkeep, insertion and change catheters and blood pressure checks
• Trained and managed facility, teaching infection control
• Provided support and respite care for hospice patients; maintained confidential files and records
Midstate Visiting Nurse and Hospice Meriden, CT
Counselor and Case Management Nurse 2001-2005
• Assisted in the care of patients in a home care setting and group homes
• Maintained medications and kept up with patients scheduled medical appointments
• Provided wound care, using the wound vac, and t reatment of ulcers
Tania L. Thomas Page
2
EDUCAT ION & TRA IN ING
Unified School District #1 Wethersfield, CT
American Hotel & Lodging Educational I nstitute Certificate 2009-2010
Hospitality Operations Technology Certificate
Allergan Access Middletown,
CT
Anatomy & Physiology of the Eye Certification 2007
T r i aging Ocular Emergencies Certification
Pegasus Meriden, CT
Wound Care Certification 2003
New England Technical Institute New Bri tain, CT
Associates Degree in Nursing 1999
Morse School of Business Har tford, CT
Business Administration Management 1998
New Britain High School New Bri tain, CT
Certified Nursing Assistant Certification 1993
Saint Thomas Aquinas High School New
B r itain, CT
H igh School Diploma 1993
References for
TAN IA L. T HO MAS
Teona Br iggs
Supervisor Nursing
235 East Street
New Bri tain, CT 06053
K eith Denio
Clinical Director
Nurse Network
5 Central Avenue, 1st F loor
East Hartford, CT 06108
Gosia M usiej
Director of Human Resources
Middlesex Eye Physicians
30 Burgundy Hi ll Lane
Middletown, CT 06457
Wendy Walker
STRIDE Job Developer
Quinebaug Valley Community College
742 Upper Maple Street
Danielson, CT 06239
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