Customer Service Manager

Lorna Gosch

**** ******* **.

Baldwinsville, NY *3027

Phone: 315-***-****

Alt: 315-***-****

abhzsv@r.postjobfree.com

Objective:

Assist in the supervision and management of store operations while contributing to the stores

performance objectives through sales and service.

Experience:

October 2004 Family Dollar

To

April 2009 Assistant Manager

-Assisted in achieving the stores planned sales goals through the promotion of sales and

customer service programs, product knowledge, and company services.

-Open and close the store based on company requirements.

-Supervise the store in the absence of the store manager.

-Contribute to training, developing, and supervising.

-Assisting in motivating staff and creating a positive work environment.

-Assist in implementing planograms in a timely manner, while understanding the

concepts of visual presentations and being able to complete merchandise changes.

-Assist in maintaining the operational activities on the store to ensure compliance with

company policies and procedures.

-Completing all paperwork and banking procedures.

-Comply with loss prevention practices to safeguard all store and company investments.

-Maintain store appearance including stock replenishment, general housekeeping of store,

completing opening/closing critiques, and recovering the store.

-Effectively handle emergency situation which may occur with in the store.

Education:

2004 C.W. Baker High Baldwinsville, NY

Diploma

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