Customer Service High School

Lorena A. Roberts

**** ******** **** ****. ( Reynoldsburg, Ohio 43068

**********@***.*** ( 614-***-****

Summary of Qualifications

To obtain a position within an organization where my skills, abilities and

education can be used to further my opportunities and serve as an asset to

the organization.

Professional Experience

Nationwide Children's Hospital - Columbus, Ohio

Scheduling Coordinator, 7/2005 to 11/1/09

. Answer multi phone line system; schedule outpatients for

occupational therapy and physical therapy; knowledgeable with Chart

Links Rehab System

. Other duties include: Customer Service; sorting mail; general office

duties; triage with Nurses; proficient with Microsoft Word, Excel,

Outlook;

Neurology Medical Secretary, 12/1999 - 11/2002

. Answering multi-line phone system; scheduling patients for various

visits; compiling patient information for chart review; ensuring

that patient information is correctly entered; directly assist the

nursing staff.

. Other duties included: directly assisting area manager; promote

pleasant office environment; entering and modifying patient

information in hospital database; provide clear and accurate

communication in all facets.

Banc One/Chase Acceptance - Columbus, Ohio 3/1998 to 12/1999

Loan Specialist

. Customer service in refinancing from a lease to a loan; processing

documents for lease payoffs; ensure loan contracts are complete;

directly assist area supervisor.

Education

Undergraduate Study September 1997

Columbus State Community College

Horticulture Pre College Certification June 1991

Columbus State Community College

High School Diploma June 1991

Teays Valley High School

Special Skills and Abilities

Typing 60 WPM Efficient with problem solving

Great communication skills skills

Microsoft Word, Outlook, Excel Customer Service

Proficient organizational and

planning skills

References

. Available upon request.

Contact this candidate