Customer Service Representative
Resume:
LaShondra
Graham
*********@*****.***
Portfolio site: http://be.net/1120designs
www.1120designs.com
Objective:
With my administrative history and my creative design edge, I hope to
become a great addition to my next employer.
EXPERIENCE
Transition Coordinator
M & I Bank
November 2009 - Present
-Worked as a Transition Coordinator on M & I Bank's Transition Team
- Participating in several projects involving M & I's Online Banking
Business Customers
- Some Projects include but not limited exploring any possible issues
surrounding M & I's Online Products
Technical Analyst
Sprint (Ericsson Contractor)
October 2007 - November 2009
- Compiling a weekly report to the Cable Companies about any discrepancies
found and corrected in the National Enhance 911 Database
- Assisting in any corrections with directory listings for Time Warner
Cable Customers
Ad Collections and Projects Manager
Anthem Media Group
February 2007 - June 2007
- Managed all marketing projects of Anthem Media, including but not limited
to website development and ad creation
- Acted as liaison between clients and account representatives in all
aspects of marketing projects
- Collected and managed ads for all Anthem Media publication
Customer Service Representative
T- Mobile
April 2005 - February 2007
- Providing World Class Customer Service to T-Mobile Cellular Accounts
- Handled 60+ calls every day, with an average resolution time of 4-5
minutes
- Resolved about 85% of calls without needing to escalate calls to the
first tier of technical support
Intern/Executive Assistant
Downtown Lee's Summit Main St. Inc.
October 2003 - March 2005
- Assisted the Executive Director with all aspects of daily activities such
answering phones, filing, and appointment settling
- Responsible for corporate event planning
- Advertising and Promoting business for local Lee's Summit Merchants
- Managing and building databases in both Excel and Access
Editor-Longview Current
Metropolitan Community College - Longview
January 2004 - December 2004
- Editor of the Arts and Campus section of the Campus Newspaper
EDUCATION
Metropolitan Community College - Penn Valley
- Spring 2003 to Present
- Associates degree in Graphic Design
(Expected completion December 2010)
SKILLS
Word Indesign
Excel Dreamweaver
PowerPoint Photoshop
Illustrator Bridge
Typing 45-50 WPM Lotus Notes
Oracle RSA
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