LaShondra

Graham

816-***-****

abhzrv@r.postjobfree.com

Portfolio site: http://be.net/1120designs

www.1120designs.com

Objective:

With my administrative history and my creative design edge, I hope to

become a great addition to my next employer.

EXPERIENCE

Transition Coordinator

M & I Bank

November 2009 - Present

-Worked as a Transition Coordinator on M & I Bank's Transition Team

- Participating in several projects involving M & I's Online Banking

Business Customers

- Some Projects include but not limited exploring any possible issues

surrounding M & I's Online Products

Technical Analyst

Sprint (Ericsson Contractor)

October 2007 - November 2009

- Compiling a weekly report to the Cable Companies about any discrepancies

found and corrected in the National Enhance 911 Database

- Assisting in any corrections with directory listings for Time Warner

Cable Customers

Ad Collections and Projects Manager

Anthem Media Group

February 2007 - June 2007

- Managed all marketing projects of Anthem Media, including but not limited

to website development and ad creation

- Acted as liaison between clients and account representatives in all

aspects of marketing projects

- Collected and managed ads for all Anthem Media publication

Customer Service Representative

T- Mobile

April 2005 - February 2007

- Providing World Class Customer Service to T-Mobile Cellular Accounts

- Handled 60+ calls every day, with an average resolution time of 4-5

minutes

- Resolved about 85% of calls without needing to escalate calls to the

first tier of technical support

Intern/Executive Assistant

Downtown Lee's Summit Main St. Inc.

October 2003 - March 2005

- Assisted the Executive Director with all aspects of daily activities such

answering phones, filing, and appointment settling

- Responsible for corporate event planning

- Advertising and Promoting business for local Lee's Summit Merchants

- Managing and building databases in both Excel and Access

Editor-Longview Current

Metropolitan Community College - Longview

January 2004 - December 2004

- Editor of the Arts and Campus section of the Campus Newspaper

EDUCATION

Metropolitan Community College - Penn Valley

- Spring 2003 to Present

- Associates degree in Graphic Design

(Expected completion December 2010)

SKILLS

Word Indesign

Excel Dreamweaver

PowerPoint Photoshop

Illustrator Bridge

Typing 45-50 WPM Lotus Notes

Oracle RSA

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