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Training Customer Service

Location:
Grand Ledge, MI, 48837
Posted:
October 18, 2010

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Resume:

Marvin L. Ortiz

**** ********** ***., #***

Phone: 586-***-**** (Cell)

Grand Ledge, Michigan 48837 abhzrp@r.postjobfree.com

SUMMARY

A dynamic, bilingual Training/Organizational Development professional with

the ability and experience to coordinate and integrate the technical

aspects of program development by developing systems requirements, defining

design concepts, preparing tradeoff analysis, developing test plans,

integrating, installing and testing equipment, and providing inputs to

technical documents. Able to establish rapport and credibility with diverse

groups ranging from union members to board members. Solution oriented with

an eye toward bottom line results.

. Consultant

. Project Management

. Need Assessments

. Courseware Development

. Training and Instruction

. Coordinator/Facilitator

PROFESSIONAL EXPERIENCE

LANSING COMMUNITY COLLEGE, Lansing, MI

2009-2010

An academic institution of higher learning.

TRANSPORTATION AND ENGINEERING TECHNOLIGIES DEPARTMENT CHAIR

. Provide overall departmental leadership.

. Lead the department(s) in implementing and managing change efforts in

curriculum and instruction design/practices, staffing and academic

directions.

. Assist in divisional budget planning process.

. Evaluate and supervise all full- and part-time faculty.

. Work with lead faculty in preparing course schedules and staffing

courses.

. Provide problem solving and conflict resolution to the department(s).

. Assist faculty in developing necessary skills to facilitate a

collaborative and data-driven decision making process.

. Work with advisory committees and other external constituents and

faculty to identify and implement learning tools and technologies to

enhance programs.

GETMAN CORPORATION, Bangor, MI

2008-2009

Designs, builds, and markets equipment used in the underground mining

industry. The company's primary market area is the Western Hemisphere and

Australia.

TECHNICAL TRAINING SPECIALIST

Analyze, design, develop, implement, and evaluate training.

. Provided custom courseware development to various mines nationally.

. Performed need assessments to define clients need for training.

. Electrical and hydraulic blueprint reading and understanding

. Train customers how to use and maintain equipment

. Plan and hold annual regional training seminars

. Schedule and plan training course

RWD TECHNOLOGIES, Troy, MI 1999-2008

A consultant company that offers innovative, integrated learning and

business information system solutions that maximizes the clients'

competitive advantage.

Staff Analyst/Consultant, Applied Technology and Services

Design, develop, implement, and evaluate training.

. Performed needs and task analyses to define training outcomes.

. Performed task analysis to define who needs training and what kind of

training.

- Machine repair, electricians, pipe fitters, millwrights,

supervisors, operators

- Conveyors, hydraulics, electrical, aerial lifts, cranes,

communication skills

. Provided custom courseware development to various plants nationally.

- U.S, Canada

. Worked with O.E.M., management, union, and plant workers to integrate

all aspects of training.

BEW INTERACTIVE Inc, Shelby Twp.

2004-2007

A consultant and training company that offers innovative, integrated

learning and business information system solutions that maximizes the

clients' competitive advantage.

SUPERVISOR MATERIAL HANDLING / TRADES TRAINING

Design, develop, implement, and evaluate training for Material Handling

Equipment and related components.

. Performed needs and task analyses to define training outcomes.

- Overhead crane, mobile crane, aerial lifts, forklifts,

conveyor systems

- Certification, safe operation, and maintenance of

the above systems

- Operator, mechanical, electrical, supervisor

- Hands-on, lecture, CBT, PowerPoint, task oriented

. Provided custom courseware development to various plants nationally

and internationally.

- DaimlerChrysler, Ford Motor, General Motors

- U.S. Canada, Mexico

. Worked with O.E.M., management, union, and plant workers to integrate

all aspects of training.

CONCORD TECHNICAL SYSTEMS, Shelby Twp.

2004-2007

2004-Present

A consultant and training company that offers innovative, integrated

learning and business information system solutions that maximizes the

clients' competitive advantage

INSTRUCTIONAL SYSTEMS DESIGNER / INSTRUCTOR

Design, develop, implement, and evaluate training for automation and cell

training.

. Performed needs and task analyses to define training outcomes.

- Robotic training, line operation, line and equipment

repair and maintenance

- Operators, supervisors, skilled trades, P.M. coordinators, train

the trainer

- 30% lecture, 70% hands-on, de-bugging line and equipment,

simulated break-downs and repair of equipment and line

components

. Provided custom courseware development to various plants nationally

and internationally.

- U.S., Canada, Mexico, China

- Ford, DaimlerChrysler, General Motors

. Worked with O.E.M., management, union, and plant workers to integrate

all aspects of training.

- Various OEM's include: Liehberr, Krause, Valient,

Thompson, Shank, Broderson

DAIMLERCHRYSLER CORPORATION, Auburn, MI 1997-1999

A multi-billion dollar global automotive manufacturing organization.

DaimlerChrysler Operating Systems Specialist

Manage all areas of applied technology for an engine plant in Brazil.

. Recruited and hired skilled trades' personnel to run and maintain the

Brazil plant.

. Implemented a training program to bring personnel on same knowledge

level as U.S.

. Developed a training program for operators on maintaining equipment.

. Coached and assisted plant and platform managers in executive

education.

. Provided recommendations for plant business plan and policy

integration with the DaimlerChrylser operating system.

. Facilitated and coordinated training workshops for plant personnel in

Brazil and the U.S. on mechanical and electrical skills.

HUGHES TRAINING Inc., Troy, MI 1995-1997

A company that provides technical, scientific and professional services for

defense, federal and commercial customers on all seven continents.

Training Systems Engineer / Consultant

. Performed needs and task analyses to define training outcomes.

. Provided custom courseware development to various plants nationally.

. Worked with O.E.M., management, union, and plant workers to integrate

all aspects of training.

FORD MOTOR COMPANY, Dearborn MI 1970-1995

A multi-billion dollar global automotive manufacturing organization.

Millwright Journeyman

Plant Engineer Supervisor (crew of 46 skilled trades)

Training Instructor, Facilitator, coordinator

Preventive Maintenance Technician

inside and outside Sales / Customer Service (Rouge Steel Company)

. Maintained and troubleshoot plant equipment.

. Supervised a crew of forty-six skilled trade personnel.

. Deigned, developed, and implemented a training program for skilled

trades.

. Set up preventive maintenance inspection schedules for plant equipment.

. Ordered parts and equipment for plant.

. Expedited customer steel orders.

Henry Ford Community College, Dearborn, MI 1990-2001

Adjunct Faculty

Instructor of: Applied Technology, Mechanical Power Transmission, Shaft

Alignment, Rigging, and Millwright Tools and Equipment, Basic Shop Math

Macomb Community College, Warren MI 1997-1998

Adjunct Faculty

Instructor of: Blueprint Reading, GD&T

Davenport University, Warren, MI 1998-2000

Adjunct Faculty

Instructor of: Management Information Systems, Computer Information

Systems, Microsoft Office

Education and Training

Master of Education, (ISD Major) Wayne State University, Detroit MI

Bachelor of Interdisciplinary Studies, Wayne State University, Detroit MI

Associate of Applied Science, Macomb Community College, Warren, MI

Millwright Journeyman Program, Henry Ford Community College, Dearborn, MI

Professional Certification and Affiliations

Emerging Leadership

Trainer/Instructor

ISD Certified

DaimlerChrysler Operating System Facilitator/Coordinator

Millwright Journeyman

ISO Auditor

QS 9000 Auditor

Member of ASTD

Member ASQ



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