Manager Sales
Resume:
Tiffany Wilkerson
**** ******** ******* ****: 703-***-****
****************@*****.***
Way Cell: 703-***-****
Haymarket, VA 20169
Dedicated Manager with 8+ years of experience in the Financial Banking Industry.
Implemented a sales technique for staffing; which increased MTD (Month to date) branch
business growth production.
Achieved record high production rankings through business development client
management and strategic planning.
Increased sales and branch morale by creating several team building activities which
resulted in a positive sales achievement and staffing participation.
Successful community outreach by devising an action plan with regards to business
development and penetrating the buildings near my branches.
Areas of Expertise
Business Development Business Management Teambuilding & Training
Relations Sales Manager Cost Reduction
Retail Operations Management Financial Planning Strategies
Compliance Leader Time Management
Professional Experience
Justice Federal Credit Union Washington, DC 3/10 to Present
Branch Manager
Direct Sales & Operations of (4) full service branches including new accounts, loan
processing and overall member service.
Business development planning, actively seeking new members groups, developing contact
for new branch locations, fostering strong relationships with key individuals in sponsor
groups.
Obtained a strong rapport with DC Courts by Networking with the Human Resources
Division.
Scheduled MTD Business Management Sessions with the New Hire Orientation at DC
Courts
Ensures my staff is trained, motivated, professional and capable of providing efficient and
effective services to members through effective training, communication and management
practices.
All (4) branch locations rewarded for exceeding members satisfaction rating of over 4.50%
YTD ranking.
Navy Federal Credit Union Reston, VA 2007 3/2010
Assistant Branch Manager
Coaching and training efforts resulted in (2) Supervisors being promoted to Assistant
Manager position.
Established procedures to maintain YTD collection, efforts recovered more than $348k from
delinquent accounts.
Achieving 5 out 6 YTD 2009 grow your business goals: membership (100%), Checking
(107%) Consumer Loan (113%) Consumer dollars (146%) Mortgage (93%)
Huge success in Mortgage MTD goals by educating all members to attend Reston’s Branch
scheduled “Home Buyers Seminar”.
Rewarded for 2008 & 2009 Successful Internal Audit as the compliance leader.
Crossed trained employees to refer potential investment clients which resulted in $1million
in Financial Service investments.
Chevy Chase Bank Fairfax, VA 2004 9/2007
Assistant Manager II
Maximized sales and service performance of the branch through community outreach,
coaching/motivating employees and holding employees accountable.
Earned fast track acceptance into the RMA (Retail Management Associates) program after
six months of date.
Successfully graduated from the RMA program at Chevy Chase Bank Management
program.
Increased staff referrals to $50k QTR, average dollar YTD for staff totaled $1.2 million,
outstanding efforts of probing lead to the Silver Spring team reaching overall branch goals
SunTrust Bank (Manpower Temp Agency) VA 2004 2004
Collections Representative 1/2004 9/2004
Ranked within the top 5% auto loans collections rep. assigned to 30 day collection activity.
Supported various aspects of education lending
Maintained strong technical skills, exceeding call center phone ratings
Handling extensive inbound and outbound calls from borrowers
Bank of America VA 2003 2004
Lead Teller
Take charge “Spirit Leader” resulted in high morale
Cross trained new personal in daily branch operations task
Lead commercial cash processor
Cross selling skills resulted in exceeding QTR sales goals
Education and Training
Strayer University VA Current
Plans: Student
Bachelor of Science in Business with a concentration in Management
Northern Virginia Community College
Earned enough credits to receive an Associate of science in Business Administration
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