Customer Service Sales

Brett Thomas

**** * ****** **, ********, Idaho **646 . Tel.: 208-***-****

Objective

Seeking a position where I can effectively contribute to operations in any

capacity that best matches my skills and experience.

Summary of Strengths

A tremendously organized and ambitious professional with over 10 years of

experience in t Sales, Human Resources and Customer Service industry.

Possess the excellent ability of multi-tasking, time keeping and

prioritizing. Expert in generating revenue growth, achieving sales goals,

developing and implementing retention strategies, and securing contract

agreements from previously non-contracted customers. I offer Profound

written and oral communication skills and am Computer literate.

Relevant Experience

Server, Red Lobster, Boise Idaho

June 2010 to present

o Highly organized and personable server with exceptional experience in

providing customer service that goes above and beyond restaurant

expectations.

o Dedicated to ensuring customer satisfaction by remaining accessible and

friendly.

o Exceptional interpersonal and team building skills with an aptitude for

building rapport with a diverse range of customers. Management,

colleagues and a talent for diffusing issues prior to escalation.

o Skilled at anticipating, identifying and fulfilling customer needs and

clarifying specials orders.

o Successful at multi-tasking while remaining professional, courteous and

friendly in a fast paced environment.

Field Service Manager / Human Resource Assistant

Intralot, Inc., Boise, Idaho 08/2006-09/2009

. Demonstrated products to potential customers when company was selected

as a final bidder in addition to conducting product demonstrations at

trade shows and special events.

. Conducted Train-the-Trainer courses and Product Sales Training for

external customers.

. Presented over 100 training courses to ensure Customer Service Staff

and Help Desk operators were knowledgeable on all satellite

communications systems, Point of Sale products and able to exceed

expected customer service levels

. Served as the Human Resource Assistant for the Idaho office supporting

the Human Resource Manager located in Georgia

. Partnered with all levels of management to develop and implement

staffing plans, conducted interviews, assisted managers with candidate

selection, sourced candidates at open houses, career fairs, through

the internet and networking, was responsible for making job offers and

negotiating salary

. Coordinated orientations and exit interviews for part-time and

temporary employees

. Completed a training program on Affirmative Action Hiring Procedures,

EEOC Compliance, and Labor Laws

. Supervised staff to meet operations standards, company policies and

procedures

. Was responsible for the continuing education, training, and

certification of new and existing employees, repaired presentations

and training manuals

. Provided guidance in Compensation and Benefits, Compliance Issues,

Employee Performance, Employee Relations, Professional Development,

Termination/Resignation

. Implemented maintenance programs, operational procedures and training

regiments required to meet contractual service level agreements, such

as time to repair and preventive maintenance scheduling

. Produced regular reports demonstrating departmental activity,

budgetary needs, product and employee performance

. Managed fleet assets, warehouse supplies for the upkeep and operational

status of 1050 retailers and their associated lottery machines and

equipment.

Sales Manager

Pehir, Inc., Idaho Falls, Idaho 06/2004-08/2006

. Provided superior customer service to clients and implemented business

development plans emphasizing on increasing sales and knowledge of

products and services

. Trained mechanics and shop managers to effectively operate equipment

designed for automotive system flushes and preventative maintenance

procedures

. Created and delivered sales training programs and educational

presentations for customers to increase sales and motivate personnel

for up selling to customers

. Maintained all inventories, pertaining to customer's requirements and

forecasting their need for supplies on a weekly rotation

. Oversaw the delivery, shipping and training safety standards in

handling hazardous material

. Supervised a 4-man team emphasizing on inventory control and business

development

. Designed and implemented programs to increase sales and promote

customer service in mechanic shops detail shops and car dealerships.

Education

MBA in Business Administration and Management (in progress)

Grand Canyon University 06/2010

B.A. in Business Administration and Management

Idaho State University, Pocatello, Idaho 08/2004

United States Navy 90-94

References

Available Upon Request[pic]

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