Customer Service Manager

Abel Araya Beyene

**** ******* **** ***. ****** Spring, MD 20904

240-***-**** ***********@*****.***

Education

BS in Accounting from University

of Maryland May 2010 GPA 3.21

A.A. in Business Administration

from Montgomery College May 2008.

Work Experience

Staff Accountant Francis Awoyera & Associates, P.C. Certified Public Accountants

July 2010 November 2010

Financial audit of profit and on for rofit organizations

Financial review of profit and non for profit organizations

Prepare journal entries

Make appropriate adjusting journal entries

Prepare audited financial statements

Compilation of accounts on Quickbooks

Assistant Manager – Sears Holdings, Internship May 2009 August 2009.

Assisted management team in running the store

Provided a high level of customer service to ensure customer satisfaction

Team Member Office of Multi Ethnic Students Education, University of Maryland

September 2008 May 2010

Assisted in planning special events, including information fairs and open houses

Filed students information records

Proofread and edited marketing materials, including website and fliers

Liaise with students, staff, and faculty

Honors

Dean’s List Academic Award-University of Maryland, March 2010

Dean’s Honor Academy Award-Montgomery College, February 2008

Membership

Accounting & Business Association-University of Maryland, September 2008-Present

National Association of Black Accountants, September 2009-Present

Skills

Computer: Quickbooks, MS Word, MS Excel, Power Point

Languages: Italian-written and spoken, fluent in Amharic (Ethiopian), and Tigrinya

(Eritrean)

Business report writing

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