Sales Customer Service

OBJECTIVE: Full Time Position as an Financial Service Representative in

the financial services industry

SUMMARY: 2011 BSBA candidate majoring in marketing with a focus in

financial services

Experience: Over 12 years of professional experience in the

banking and financial services industry; maintained high level of

confidentiality

Military Experience: Plane Captain, 4 years in the U.S. Navy

working on A-7s and F/A18s on the USS Forrestal, 1986-1990

Major Accomplishments: Uncovered credit card fraud ring in

California and identified check kiting fraud which was prosecuted

by the FBI, assisted in risk analysis of high risk clients

Relationship Manager: At MBNA, assisted high net worth customers

with multiple accounts; Built large customer base through client

referrals at AmTrust and SunTrust Banks while identifying cross

sell opportunities

Strengths: Motivated professional, creative problem solver,

strategic thinker, able to work with all levels, strong sales

ability to deal with the public

Sales: AmTrust Bank Top Performer (out of 500 Bankers) in Retail

Sales in Loan Origination, November 2006, December 2006 February

2007; always exceeded sales objectives; instrumental in raising

customer service scores which resulted in branch bonuses

Leadership Ability: Ability to lead and collaborate with a

diverse work force; managed teams of workers, operate own asphalt

business for residential and commercial properties

Organizational Skills: Ability to develop, implement and manage

procedures; researched web based business to contact and collect

delinquent credit accounts

Relevant Coursework: Integrated Marketing Communications,

Consumer Behavior, Risk Analysis, Loan Origination, Relationship

Management, Business Banking

Communications: Outstanding presentation, verbal, written, and

interpersonal communication skills and currently studying Spanish

Facilitator: Taught classes on paperwork accuracy, skip tracing,

and how to read credit reports

EDUCATION: YOUNGSTOWN STATE UNIVERSITY - Youngstown, OH

Williamson College of Business Administration - AASCB Accredited

Bachelor of Science in Business Administration, May 2011

Associate in Science in Business Administration, June 1994

Concentration: Marketing Management Dean's List

RELATED MCLEOD HOT ASPHALT REPAIR - Youngstown, OH

EXPERIENCE: Owner, Present

Managing operations including sales, budgeting, hiring, training,

hands-on asphalt repair

TK CREDIT RECOVERY INC. - Pinole, CA

Sales/Collections. August 2008-October 2009

Skip Tracer/Collector. January-September 2005

Built basic infrastructure for a Boardman office, developed

various systems and procedures

SUNTRUST BANK - Lantana, FL

Financial Services Representative. January-May 2008

Originated loans, sold and serviced retail banking products

AMTRUST BANK - Delray Beach, FL/Cleveland, OH

Foreclosure Specialist. June 2007-November 2007

Personal Banker. November 2005-June 2007

Profiled clients to identify financial needs and recommend

products, originated and closed Home Equity Lines of Credit,

managed foreclosure process

MBNA AMERICA BANK - Beachwood, OH

Account Manager. October 2000-February 2005

Relationship management, risk analysis, fraud examination,

managed lines of credit, successfully limited losses for the

U.S. Bank Card Division

VOLUNTEER Habitat for Humanity, Meals on Wheels, March of Dimes Walk for

ACTIVITIES: Like

REFERENCES: Available upon request

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