Quality Assurance Customer Service

Aaron Smalls

** **** ***** **. ********,

South Carolina 29907

Home Phone #: 843-***-**** Cell Phone #: 843-***-****

Email: ***************@*****.***

Education

Bachelor of Science, Computer Engineering

Graduation Date: May 2010

University of South Carolina, Columbia GPA 3.36

Work Experience

Payday Loans of America, Savannah GA

August 2010 - Present

Statistical Programmer

. Creating, editing, and maintain dynamic, database driven, web

applications

. Analyzing data for statistical patterns and tendencies in order to

maximize company efficiency in investment selections

. Troubleshooting network, software, and hardware issues throughout the

office

The South Financial Group, Columbia, SC

January 2009- January 2010

Intern Web Developer

. Developing, editing, and designing web pages to be viewed by the

general public on the World Wide Web

. Creating, editing, and managing large scale databases for customers

and employees information

. Creating, modifying, and designing web applications to be used by co-

workers to better efficiency of established practices

Beaufort Memorial Hospital, Beaufort, SC

June 2008-August 2008

Telecommunication Technician

. Ensure that all telecommunication systems and equipment are set up

correctly such as: telephones, fax machines, switches for phones,

modems, personal computers and internet hook-ups, broadband, radios,

and local area networks (LAN)

. Inspecting, testing, and if necessary repairing equipment before

failure. Maintaining inventory and completing paperwork for all

repairs and maintenance issues

Ward Edwards Engineering, Bluffton, SC

June 2007- August 2007

Intern

. Surveying, cutting plotting lines, staking

. Troubleshooting, networks, copying, typing, and quality assurance of

client server network, proposal spreadsheets

. Attending franchise business meetings, inventory maintenance, site

inspecting

Beaufort County Board of Election & Registration, Beaufort, SC

May 2004 - August 2008

Temporary Election Technician

. Void, test, reload, and install programmed flash cards on the

electronic voting machines for use during various local, state and

federal elections throughout Beaufort County

Plaza Theater/Lady's Island Cinema, Beaufort, SC

December 2005-August 2007

Projectionist

. Inspect, review, and prepare feature length films for public viewing

. Inspect large commercial projectors for safe operation and proper

function during performances

. Secure projection booth area to prevent equipment tampering and

prepare equipment for next show

Community Service

Keep America Beautiful Program, Harvest Hope, Beaufort County Fun Park's

Haunted Forest, Coosa Elementary Counselor, Thumbs Up Tutor, Musician for

Friendship Baptist Church, Beaufort

County Youth Conference Planning Committee, Teen Write-Beaufort Gazette,

Private Math and Spanish tutor

Skills

Computer Skills

Database - SQL Server

General Skills - Quality Assurance

Language/Tools - SQL

Language/Tools- UML

Design - MATLAB

General Skills - Spreadsheets

Operating Systems - Windows 95/98/NT/2000/XP

Design - SPICE

General Skills - Statistics

Software Packages - CAD

Design - VHDL

General Skills - Troubleshooting

Software Packages - MS Excel

Design - Web Design

General Skills - Word Processing

Software Packages - MS Internet Explorer

General Skills - Help Desk/Tech Support

Language/Tools - .NET

Software Packages - MS Office

General Skills - Internet

Language/Tools - C++

Software Packages - MS Outlook

General Skills - Numerical Skills

Language/Tools - HTML

Software Packages - MS PowerPoint

General Skills - Office Applications

Language/Tools - HTML Editors

Software Packages - MS Word

General Skills - Programming

Language/Tools - Java

Software Packages - WordPerfect

General Skills - Project Management

Language/Tools - JavaScript

Language/Tools - PHP

Additional Skills

Accounting/Bookkeeping

Dependable

Quantitative Skills/Working with Numbers

Analytical Problem Solving

Editing

Research/Investigating

Arbitrating/Mediating/Resolving Conflicts

Inventive

Self - starting/Taking Initiative

Assessing Priorities/Time Management

Maintaining Systems

Strategizing

Athletics Coaching

Managing People

Teaching/Training

Counseling/Advising

Mentoring/Motivating Others

Working in Teams

Customer Service

Negotiating

Working Independently

Data Interpretation

Organized

Working Under Pressure/Meeting Deadlines

Decision - making

Public Speaking

Writing

Telephone Toning

Researching

Repairing phone jacks

Ivotronic Voting Machine Testing

Achievements & Scholarships

. MLK Jr. Steering Committee Program Speaker 2006

. Certified Microsoft Excel Specialist 2006

. SCARE Scholarship 2006

. LIFE Scholarship 2006-present

. Kiwanis Scholarship 2006

. American Ass. Of Blacks in Energy Scholarship 2006

. Omega Psi Phi Scholarship 2006

. Alpha Phi Alpha Scholarship 2006

. St. Helena Class of 1964 Scholarship 2006

. MCAS Federal Credit Union Scholarship 2006

. Rotary Scholarship (2006)

. National Scholars Honor Society Student Member (2007-present)

. Institute of Electrical and Electronics Engineering (IEEE) Student

Member (2007-2008)

. Association of African American Students Member (2007)

. National Society of Black Engineers (NSBE) Member

(2007-present)

. SC Alliance of Minority Participation Award (2008)

. Sigma Alpha Lambda National Leadership & Honors Organization (2009)

. Who's Who Among Students in American Universities and Colleges

(2009)

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