Customer Service Sales

Location:

Posted:

December 20, 2010

Kylin Michele Denson

*****************@*****.***

Tel: 901-***-****

Personal Statement

Skilled leasing professional with extensive experience helping prospective residents find their new apartment home, property website

maintenance, and ESite, Blue Moon, Grace Hill, and National Apartment Association training.

Work Experience

Department Team Leader (October 2009 December 2010)

Dicks Sporting Goods, Memphis, TN

Co ordinated with staff regarding shifts and the priorities of tasks at hand. Managed and maintained a fast paced and friendly shopping

atmosphere.

Earned employee of the months four months this year

Recognized for maintaining most efficient, most well put together department in the five state region.

Responsible for training and leading all new employees of my department in customer service, loss prevention, and cash

Leasing Consultant (December 2007 November 2009)

CLK Multifamily Management, Memphis, TN

Co leased between four Memphis apartment communities; Trinity Lakes Apartments, The Arbors of Century Center, Ridgeway

Commons, and Farmington Gates. Gained experience leasing from 'Type A' to 'Type C' properties, assisted residents with maintenance

problems, posted incoming rent, and processed renewal leases.

Recognized as Leasing Agent of the Month multiple times gaining position of 'Floating Agent' responsible for leasing at all

Memphis properties

Extensive training in ESite, Blue Moon, Grace Hill, and all virtual marketing media; ie ApartmentFinder, Forrent,

ApartmentGuide, and CLK Property website

Responsible for marketing materials and promotions such as flyers, ads, specials, and resident functions

Certified in many courses through the National Apartment Association such as Becoming a Multifamily Professional, Internet

Leasing, Fair Housing, and Resident Retention

Sales Associate (November 2009 February 2010)

Macys, Memphis, TN

Seasonal sales associate through the Christmas season.

Became cross trained between departments to be able to assist when others were short handed or considerably more busy

Assisted customers through a fast and friendly check out process

Education

(August 2007 May 2009)

Under Grad Student University of Memphis, Memphis, TN