Manager Project
Resume:
Catherine Murphy-Marczan
**** ********** **. ( Norcross, GA 30092 ( ********@*****.*** (
Results-driven Senior IT Manager with extensive hands-on experience in
spearheading the development and implementation of enterprise-wide
IT/business solutions
SUMMARY OF QUALIFICATIONS
. DYNAMIC MANAGEMENT CAREER WITH AN EMPHASIS ON VALUE-BASED LEADERSHIP,
OFFERING A COLLABORATIVE APPROACH TO GUIDING ORGANIZATIONS THROUGH RAPID
CHANGE.
. Recognized technical resource, applying high-impact technology solutions
to major business objectives, with capabilities that transcend IT
operation boundaries.
. Demonstrated operational acumen with ability to integrate technical
solutions to reduce costs and support financial management functions.
. Substantial experience in managing and facilitating change to the
production environment in the Release Manager role by implementing and
utilizing both release management and change management processes.
. Consistently successful in technology development and integration,
mission-critical process design/redesign and enterprise-wide initiatives
to advance business goals.
. Proven ability to partner with business leaders, clients and technical
teams to plan, integrate, document and execute complex project plans on
time and on budget.
. Committed to helping organizations achieve maximum benefit from their IT
investment, through meticulous research and implementation of
technologies with proven cost benefits and ROI.
. Broad financial management skills, including budgeting, costing, pricing
and managing baselines.
. Proven excellence in all aspects of supply chain management end to end,
from sourcing and procurement to logistics management and customer
implementations and management
. Established ability to successfully scope, manage and implement large
scale CRM and ERP systems to update and streamline business operations
. Multi-delivery process expertise including standard waterfall SDLC
processes, prototyping, Agile/SCRUM sprint management to maximize the
deliverables supplied and timeline.
Professional Experience
SOFTWARE PARADIGMS INTERNATIONAL, DUNWOODY, GA NOV 2009 - SEPT
2010 SENIOR MANAGER, PROJECT MANAGEMENT SERVICES MANAGER
. Implemented a project management services division to provide onsite
project management to our clients, which increased revenue and provided a
new profit source.
. Work onsite with Clients as a senior manager, specifically supporting
clients in the area of project management processes and methodologies
. Managing Client projects as needed
o Worked with 3 different teams managing 8 different enterprise
programs with successful production implementations, on-time and
under or on budget.
. Managing onsite and offshore development and testing resource teams of
approximately 24 people
. Tech screening and hiring of new personnel for contract engagements and
full time employment
. Managed release of the enterprise solutions into the production
environment
4T Technologies, Alpharetta, GA Feb 2008 - Oct 2009
Principal Consultant - Manheim
. Served as Business Process Lead for Oracle Financial systems application
implementation for three application modules (Project Costing, Oracle
Time & Labor and iProcurement) and Subject Matter Expert for additional
modules.
. Managed implementation functions, including working with large team to
document requirements, gaps, customizations, system setups, application
flows, and business processes.
. Played key role in development of training materials for four
application modules.
. Implemented extensive new process, training and communications to client
users.
. Optimized cost efficiency through resource management and vendor cost
efficiency by implementing standard rate cards across all service
related vendors, quarterly performance reviews, manager satisfaction
surveys and demand forecasting processes.
. Implemented enterprise change management process, trained End Users,
managed all issues related to the change management process.
Principal Consultant - McKesson Sep 2007 - Mar 2008
. Oversee development of McKesson's online customer satisfaction survey
and real time reporting tool for sales and employee performance reviews.
. Managed client relationships, budget, requirements gathering and
development processed using overseas Development, QA and UAT team.
. Supported client in developing a strategic research and development plan
for next fiscal year, including additional proposals for development.
Tek Systems, Atlanta, GA Aug 2007 - Feb 2008
Senior Consultant - Manheim
. Developed and documented financial management processes for capital
projects and reallocated over $5 million to appropriate capital budgets
to ensure compliance with budget targets.
. Successfully managed and completed technology 2008 operating and capital
IT budget process.
. Implemented time management system for more detailed tracking and
reporting of time, support proper resource allocation and labor, while
supporting accounting deprecation processes.
. Worked with Portfolio Management Team to create, document and automate
overall technology service request process.
. Participated in PDM Sharepoint Team to develop effective requirements to
manage product and projects on real time basis.
. Assisted in SDLC development and implementation to put processes in
place for financial tracking and compliance for capital projects.
. Managed online customer application project that supported client
specific inventory optimization tool and reporting for three product
releases, data migration and Web service rewrite.
. Fulfilled QA Manager role, including assisting in test case development
and execution including data integrity test cases.
. Liaised with customers in role of Implementation Manager, working with
them to manage the release of our updated product into their production
environments.
EIS Project Manager - Suntrust MAR 2007-aUG 2007
. Held responsibility for implementing Enterprise IT Project Management
Processes, in addition to mapping Primavera to support business process.
. Created and presented training presentations and documentation to
internal and external clients.
. Managed diverse projects including conversion project from Crystal
Reports to Cognos, supply management process implementation and
application rollout to additional Suntrust Divisions.
Federated Department Stores, Duluth, GA Sept 2004 - Mar 2007
Senior Project Manager / Product Manager (IT Support Division)
. Led successfully implementation of application to support goal of
personalizing sales to top 5% of consumers.
. Managed executive-level customer relationships, while driving project to
meet specified deadlines and budgetary parameters.
. Handled change management, quality assurance, and communications plan
development and maintenance including release readiness reviews,
internal operations reviews for readiness, and Helpdesk plan
implementation.
Private HealthCare Systems, Waltham, MA Nov 2001 - Aug 2004
PMO Manager / Release Manager
. Managed implementation of Information Services and Technology Project
Management Office which was responsible for the Production Release
Management role as well as Project Management for Operations and
Enterprise Programs.
. Held responsibility for hiring and training project management office
staff, implementing change control processes and systems, writing
technical reviews for projects and applications, and implementing
corporate-wide project management processes and training.
. Implemented project level cost management system, time management and
capitalization process and procedures.
. Managed release and implementation of new processes to support code
promotions into production environments, while overseeing complex
project implementations of new applications, enhancements and
decommissioning products or services.
. Implemented new reporting structure, Intranet website, and streamlining
data intake to create more efficient process for both applications side
of IST and hardware support groups.
. Served as point of contact and manager for all IST projects impacting
entire business community, encompassing 1400 employees at nine different
office locations.
. Managed migration from Novell Network to Windows 2000, including 1,400
desktop upgrades, conversion testing of 150 customized applications,
security group migration and data migrations.
. Oversaw complete data restructure of over one terabyte of corporate
data.
. Successfully assumed role of Release and Implementation Manager;
streamlined processes to enhance SDLC and implementation life cycle.
. Assessed 100 projects for design, infrastructure and budgeted vs.
unbudgeted activities.
. Worked with Applications Project Managers to ensure smooth transition
from development into production including Helpdesk TAD structures, user
training and communication plans.
Altaworks, Corp Nashua, NH 1999 - 2001
General Project Manager
. Implemented all policies and procedures for entire start-up corporation,
including human resources, purchasing and marketing departments.
. Negotiated all vendor contracts for PC's, networks, servers and support.
. Implemented budget and cost center processes, in addition to forecasting
and proposal composition for annual budgets.
. Directed projects including T1 and T2 initiatives, and public relations
/ marketing programs.
. Managed all development releases, controlled prototyping environment
with an emphasis on strict change control and release management.
Implemented a tracking system to manage release updates that indexed
release notes, code level detail and dates.
MIC Technology, Pearl River, NY 1996 - 1999
Project Administrator
. Oversaw $7.1 million renovation project, including bidding process, RFP
creation, and proposal composition for annual budget.
. Held responsibility for tracking specific milestones, reporting on
problematic issues and making recommendations meet specified schedules.
. Created database and filing system to track all invoices, checks cut,
purchases, change orders and their approval.
. Served as member of project steering committee responsible for
implementing completely integrated SCM and ERP systems at two separate
locations including all business process flows and training.
. Facilitated business requirements meetings and analysis, training,
specific design and customization recommendations, in addition to
testing and reporting on ERP System.
. Designed database to track the flow and yield of product while
implementing new system.
Education And Training
PROFESSIONAL DEVELOPMENT
. Masters Certificate in Effective Leadership, Project Management Institute-
2004
. Masters Certification in Applied Project Management, Villanova
University, Villanova, PA- 2000
. PMP Certification, Project Management Institute, Newton Square, PA 2003
. Certifications in Logistics Management, Total Quality Management and
Production Management, NH Technical Community College, Nashua, NH 2001
. Business Honors Program, Rockland Community College, Suffern, NY 1993-
1995
Professional Affiliations
. PMI (Project Management Institute) - PMI-NH Board Member, Director of
MARCOM & Sponsorship
. NAFE (National Association of Female Executives), Member
Publications
. AllPM Network, March 2004, Author of 'The Politics of Metrics, the PMO
Challenge"
technical skills
. WORD, EXCEL, POWERPOINT 2007, SHAREPOINT, INFOPATH, ACCESS, VISIO,
PROJECT AND PROJECT SERVER, ORACLE R12, IPROCUREMENT (APPLICATION LEAD),
TIME AND LABOR (APPLICATION LEAD), HR (APPLICATION LEAD), PROJECT COSTING
(LEAD), ACCOUNTS PAYABLE (SME, TRAINED USER), PURCHASING (SME, TRAINED
USER), EDW, TERADATA, DATA SOURCING, CITRIX, WEBSPHERE, SQL, SYBASE,
UNIX, PROGRESS, WINDOWS 2000, FACETS, NOVELL, VANTIVE / PEOPLESOFT, LOAD
RUNNER, TEST DIRECTOR, BUG TRACKER, REQUISITE PRO, DB2, BLUE MARTINI,
CRM, WEBLOAD, RATIONAL, PRIMAVERA
.
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