Customer Service Engineer
Resume:
Matius Angkasa
***** ******** ~ Chino Hills, CA 91709 ~ 909-***-**** ~
*********@*******.***
Reliable Electrical Test Engineer with detail oriented, analytical skills
that have proven a solid contribution in testing, troubleshooting, design-
improvement and product yield improvement in the computer storage industry
EXPERIENCE:
10/03 - 11/10 C I Design, Irvine, CA
Electrical Test Engineer
. Conduct and perform stringent test on Computer Storage
products and prototypes using Test SW
. Perform Validation Test, Chamber Thermal Test and Air
Flow Measurement Test
. Develop and create documents of test procedures, test
results and manuals
. Improve product quality and yields by reducing reject-
rate up to 15%
. Design, build and improve test fixtures
. Perform troubleshooting and failure analysis
. Responsible in company instrument calibration
. Improve customer service satisfaction by providing
effective and efficient technical support
. Supervise and train junior technician
10/98 - 10/03 Test Technician
. Save more than $ 5,000 of company money by providing
stringent test, effective troubleshooting and repair
circuit boards of products
10/90 - 10/98 Lanny Electronics Inc., Garden Grove, CA
Technician
. Responsible in troubleshooting and repairing to
component level of electro- mechanical system for audio-
video electronic products (analog and digital)
. Developed procedures to improve productivity and quality
(ISO 9002 company)
EDUCATION: Computer Learning Center, Anaheim, CA
Certificate in Computer Programming (Cum Laude Student)
Courses: Computer Concept, Data Processing and Business
Concept, Assembly Language, C Language
Bandung Institute of Technology, Indonesia
Bachelor of Science in Engineering Physics
Courses: Electronics, Instrumentation System, Thermal
Environmental Engineering, Industrial Management
SKILLS: DETAIL ORIENTED, TROUBLESHOOTING, THRU-HOLE & SMD SOLDERING, MS
WORD, EXCEL, INTERPERSONAL SKILLS WITH ALL OTHER
DEPARTMENT.
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