Customer Service Data Entry
Resume:
TONY POULSEN
St. Helens, Oregon 97051
************@***.***
PROFESSIONAL SUMMARY:
Office/Customer Support professional that will improve your company
communication with better production.
COMPUTER EXPERIENCE:
I have a solid history of working with company databases that include
Microsoft Office Suite, Unisys platforms and MAS 90. I have a basic
knowledge of Quick Books and Lotus 1-2-3. My typing speed is 40 words per
minute with an average of 8500 keystrokes per minute in data entry.
PROFESSIONAL EXPERIENCE
Schwabe Williamson & Wyatt Portland, OR 2008-2010
Portland's second largest law firm with offices in Portland, Bend, Eugene,
Salem, Seattle and Vancouver.
Records Clerk
In charge of creating files from the 150 attorneys and secretary requests
in the firm's Oregon offices and Vancouver on a daily basis.
. Reduced turnaround time of requests from a 2-day wait to same day
return. My system streamlined the daily requests by batching multiple
requests from staff into a time based priority system. This met the
needs of attorneys who needed several files created and sent to him/or
her at a certain deadline.
. Developed the system that ensured a 98% on time delivery of legal
files. I was able to divide work time on requests to deliver files
three times a day for the Portland home office and a 24-hour delivery
through the mail and UPS to the branch offices. This resulted in
several appreciative secretaries and office clerks knowing they can
get their work done not long after the request is entered into the
system.
. Continuously reorganized electronic file systems customized for
specific attorneys and cases, including re-labeling elements of each
file for clarity and accessibility. Though not on a rush basis this
was finished with accuracy the same day and greatly appreciated by the
requesting secretary.
. Reorganized case files in the records banks according to their
numerical order. This would take several days because of the large
amount of files over the last couple years being stored. Also
alphabetized the folder room for easier access to folders without
needing a stool or ladder.
. Kept eye on emails for in house requests for files or packets during
the day. A file was needed for an estate-planning attorney would be
sent through on email. I would look up the file number in the firm
computer file to see if it was on site. If it were then I would
deliver to the file clerk or secretary. If not then the file would be
requested from storage and the requester notified. In some cases a
history check would be made for researching who had it last or whether
it was checked out or not.
. Data entry into the database for new company Microsoft-based system. I
was asked to input several pages of information for deletion of old
case files, client industry codes and other tasks with no mistakes. If
I were unable to decipher the attorney or secretary intensions, I
would email for the correct understanding.
. Excellent attendance record that was rewarded with a bonus check from
the firm. The above work done over the last three years resulted in
consecutive quarterly firm honorable mentions award.
Support Clerk 2007-2008
Starting position with Schwabe in delivering mail to all five floors of
the firm. I managed petty cash for postal charges and other fees. All
regular mail deliveries and extraordinary postal need, and help with
furniture removal/placement when called upon.
Global Spectrum/Rose Garden Arena Portland, OR 2004-2007
Management company formed after Rose Garden arena owned by Paul Allen went
into bankruptcy and is known as Portland Arena Management.
Groundskeeper
Patrolled and cleaned forty acres on the Rose Quarter campus for events and
off day cleanup.
. Cleaned up parking garages and campus facilities after events.
. Provided customer service to visitors during the day for directions
and other needs.
. Learned how to drive manual transmission propane trucks for
transportation around the campus.
. Monitored grounds and receptacle trash bins to turn in lost items
including paperwork dealing with ID information. I periodically found
several pieces of mail, bills, etc. and turned them in to the security
office.
. Earned complements on my good attendance and staying around when
inclement weather was forecasted. Was noted in my review that I very
appreciated for my ability to be on 10 days straight during a trying
Rose Quarter event.
. Attended Oregon OSHA workshop and on the safety committee for the Rose
Garden/Coliseum campus. My recommendation for notices of not sitting
on the barriers in the parking garages of the Rose Quarter was
implemented shortly after leaving.
Northwest Corporate Credit Union Portland, OR 1999-2003
The corporate headquarters of credit unions in Oregon, Washington and
Idaho. This included clearing, assigning stop payments and notice of
insufficient funds to accounts sent in by member credit unions. Now known
as Southwest Corporate Credit Union.
Return Item Specialist
Responsible for incoming telephone calls from member credit unions and
financial research for affidavits faxed.
. Data entry of item returns for client members. This had to be done
mistake free or the credit union balances would be off. All data
entry work was sensitive to give the best to our client credit unions.
. Conducted tedious financial research that included using older camera
machines and film that lacked clarity. These projects would take a
month at the most with having to go offsite to find outdated film
before it was updated in 2001. My research led to convictions of
embezzlers and a labor union chief in a pension fund scam at the time.
. Balance individual credit union return checks daily. The checks had to
be counted up for insufficiency, stop payments, and other reasons and
be exactly the listed amount.
. Manned sorter machines that sort out the checks to be either filed
away in trays or marked for returns. This was strenuous work because
it has to constantly checked to be error free and required standing
for several hours a day with the 250,000 checks that came in daily.
Once when the machines went down overtime was needed to individually
match each check to the lists provided by the 63 credit union branches
to pull overdrafts and stop payments.
EDUCATION
Graduated from Evergreen High School in Vancouver, Washington. Earned
certificate of graduation at the Vancouver branch of Business Computer
Training Institute (BCTI). I returned for a refresher course in 2004 in
office automation in Lacey, Washington.
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