Project Manager Customer Service

DEBORAH BUSSIN, PMP

**** ** **** ****** **** Coral, FL 33914

Email: *********@********.*** Cell: 516-***-****

PROJECT MANAGER ~ TECHNICAL PROJECT MANAGER

An exceptionally talented Project Manager with an extensive history of transforming technology from an expense to a profit generation center as evidenced by a track record of leadership, numerous promotions and lasting contributions to performance that have both increased profit and reduced costs in many areas. Expert problem solving skills, a big picture view and computer, network and phone systems administration and support savvy allow me to provide services, optimization and solutions that routinely exceed corporate goals.

AREAS OF EXPERTISE

Project Management/Multi-Tasking Coordination/Leadership Complex Problem Solving Cost vs. Benefit Analysis

Technical Support/Troubleshooting Strategic Planning Demystifying Technology Communication Skills

Risk Management/Disaster Recovery Interpersonal Relations Leading Cross Functional Teams Cost Benefit Analysis

MS Office Suite, Symantec™ Ghost MS Visio and Project MS Dynamics® Great Plains 10.0 VM Ware, MS SharePoint®

Delivering On Time and On Budget FRx® Reports Designer MS Integration Manager, SQL FRx® Forecasting, Mimosa

ACCOMPLISHMENT HIGHLIGHTS

1. Developed corporate portal for Planned Parenthood's multiple offices to fill need for access to greater purchasing power for office supplies, software and computers. Eliminated the need for three procurement offices and created over $100,000 in annual savings in salaries, benefits, and increased savings from having more purchasing power.

1. Unified Planned Parenthood's employees and management on a single email retention policy using the Mimosa Email Archiving software. Previously, we had widely diverse opinions and no policy. This effort successfully prevented potential legal liability.

1. Utilizing Symantec™Ghost, I created a single desktop image that allowed us to find exactly what device drivers we required for all PC and laptops (of multiple manufacturers) to complete the operating system migration from Windows 2003 to Windows XP for 240 PCs. This saved more than four hours of labor on each machine resulting in a savings of $33,600.

1. During the operating system migration from Windows 2003 to XP, we loaded the MS Windows XP, Microsoft® Office and specialized software for each department into over 240 PCs with zero staff downtime by switching PCs and working evenings to early mornings.

1. Planned Parenthood management awarded me with a significant cash bonus for going above and beyond when I identified the true root cause (excessive no value accounts) of general ledger reports running for a few hours instead of mere minutes by doing a SQL query. Shortly after, I had this long time drain on system resources corrected, which in turn improved productivity in Finance and Accounting.

1. Recognized for my history of outstanding contributions by the Chief Technology Officer who had moved on to Corbis Motion and immediately recruited me. He offered me a substantial raise as he had seen the results of my work at Getty Images as my Supervisor.

1. Managed the consolidation of seven companies into one location for Getty Images, saving over $80,000 in salaries and benefits of two help desk professionals and monthly lease expenses. This effort included coordinating the move and relocation of all PC and telecom equipment, 60 servers, 17 mission critical applications and the migration of five different operating systems.

1. Restored productivity within 24 hours when our network was attacked by a sophisticated virus (before existence of Antivirus programs) by devising a customized solution that eradicated the virus. This arose after FPG migrated from Netscape SuiteSpot to MS Exchange.

1. Enabled a quick search function to allow Citibank® to transition from obsolete manual microfiche to instant search results using modern digital technology for all routine checking account queries. This saved tens of thousands of man-hours per year companywide, significantly increased the productivity for the customer service department and encouraged customer loyalty due to better service.

DEBORAH BUSSIN, PMP Page 2

PROFESSIONAL EXPERIENCE

Planned Parenthood Federation of America, New York, NY 06/03 – 07/09

Business Analyst/Project Manager

(Previously called back as a part-time technical consultant.) Working with upper management and end users to asses business needs and determine appropriate technology solutions. Test and support the transfer of new solutions or processes by working with staff and functional managers. Documenting, maintaining project plans, specifications and system maintenance procedures.

1. Setup, configure software and hardware for file and print, VM Ware, SharePoint®, and Exchange servers, on MS Windows Server 2000/2003/2008 and Linux OS. Designed and implemented a disaster recovery plan with an alternate recovery site.

2. Troubleshoot all user software and hardware issues, which were escalated from the helpdesk staff.

3. Administrator for all financial software including: MS Dynamics® Great Plains 10.0, MS Dynamics® Portal 4.0, FRx® Report Designer 6.7, FRx® Forecaster 6.7, Integration Manager 10.0 and ADP®.

1. Research, analyze, create training manuals and implement software/hardware working with MS Windows 2003 Server, XP Professional for Desktops.

2. Administrator for: Mimosa, email archiving; eDiscovery; DR and storage management; DocAve; SharePoint® management; Mazu;

network behavior analysis (NBA); Right Fax, desktop faxing; PC Charge and credit card processing.

Corbis Motion, New York, NY 03/01 – 03/03

Technology Operations Manager

In a partnership with Thought Equity Motion, Corbis Motion brings you instant access to high quality video content from the world’s premier film and entertainment companies and features surprisingly affordable licensing fees. Job functions included troubleshooting and supporting all computer, network and telecommunications systems, enhancing and maintaining the company website, managing support staff and approving the department's expenses.

1. Saved $35,292 annually by negotiating a reduction in monthly affiliation charges by researching and utilizing new software.

2. Saved over $216,000 annually by relocating the corporate website to a new host, which had equivalent service and a better price.

3. Managed staff of four, one System Administrator, one Network Administrator and two Help Desk Specialists.

4. Provided deployment support for IBM WebSphere Transcoding Publisher Software, affiliation applications, server certificates and ecommerce payment software for web image delivery.

Getty Images, New York, NY 12/95 – 03/01*

Operations Manager (01/00 – 03/01 *Getty acquired FPG International in January of 2000)

Provided systems administration and support for a leading provider of photography for magazines, design firms and media publishers. Job functions included maintenance of all computer, network and telecommunication systems, management of support staff and development of disaster recovery procedures.

1. Improved the technical support center productivity by archiving successful problem resolutions for future access by support staff.

2. Managed staff of one System Administrator, two Network Administrators and five Help Desk Specialists.

FPG International, New York, NY 12/95 – 01/00

IT Manager (12/95 – 01/00 Promoted after FPG was Acquired by Getty Images in 2000)

Hired to oversee technical operations for a photographic image supplier. Scope of responsibility included researching and implementing email, fax, remote access and security software, projects for Y2K compliance, administering Novell, NT and UNIX systems, establishing and monitoring a Help Desk and authoring system policies and procedures.

1. Reduced overtime expenses for workstation upgrades by deploying a network management program saving $10,000 annually.

2. Led the conversion of all systems from DOS/Netware to Windows NT. All 70 PCs were manually upgraded with zero downtime.

3. Managed Y2K project; tested, documented and upgraded all hardware/software to insure Y2K compliancy.

4. Implemented Netscape SuiteSpot for email and Internet connectivity. Included Netscape Proxy, Enterprise and Messaging Services as well as Abirnet™ Web monitoring software.

5. Researched, selected and deployed Checkpoint Firewall for Internet security, VPN Services, and Remote access.

DEBORAH BUSSIN, PMP Page 3

PROFESSIONAL EXPERIENCE CONTINUED

CITIBANK®, New York, NY 08/79 – 09/95

AVP, Senior Operations Specialist – Customer Account Services (1990 – 1995)

Promoted from Manager, PC Analyst due to recognized management potential and outstanding performance. This new position involved monitoring technical operations for a staff of 250, supervising Project Managers responsible for the development and maintenance of PC systems, installing and troubleshooting applications, administering security protocols, troubleshooting network servers, recovering lost data and configuring printers, modems and tape backup systems. This Fortune 500 experience taught me to focus on the big picture.

Manager, PC Analyst (1986 – 1990 promotion)

Assistant Manager, MIS/Financial Control Backup (1985 –1990 promotion)

Customer Service Representative (1982 – 1985 promotion)

EDUCATION, CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Associate of Applied Sciences in Business Management, New York University, NY 1990

Project Management Professional (PMP) Certification, ProjectManagementInstitute.org 2004

Six Sigma Green Belt Certification, Villanova University, Villanova, PA 2006

Developing Microsoft® ASP.NET Web applications using Visual Studio.net, New Horizons Computer Learning Center 2007

SharePoint®, ASP.NET using Visual Studio.net, Dynamics, FRx® Report Designer, FRx® Forecaster 6.7, SQL 2003, Microsoft ® 2007

MS Exchange Concepts and Administration, MS Exchange Design and Implementation, Object Arts 1999

SUN Solaris System Administration and Checkpoint Firewall, Salinas Group 1999

Internetworking with Microsoft ® TCP/IP on Microsoft ® Windows NT 3.5, Valinor Inc. 1996

HP UNIX Basic and HP Administration, Hewlett Packard 1996

MS Windows and MS DOS for Support Professionals, Calc/Canterbury 1996

PROFESSIONAL AFFILIATIONS

Project Management Institute

Board of Directors – Ridge View POA

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