Sales Training

Allison L. Deliman

** ********** ***** ****: 215-***-****

Downingtown, PA 19335 **************@*****.***

Summary

A Corporate and Marketing Training Professional responsible for the

everyday management of interactive projects from launch to completion. I

determine and execute interactive project needs, develop the project

plan/timeline, monitor and maintain the project scope, resources, and

overall quality of the project deliverable. I am able to manage multiple

projects and assist the client team to ensure goals are achieved. I clearly

articulate, as well as execute, the project's production needs, motivate my

colleagues to produce the best work, and must actively problem-solve. My

role is to be the interactive expert and is responsible for staying abreast

of new technologies and helping others to benefit from interactive

knowledge and implementing best practices. I have been especially

recognized for team building, interpersonal communication, and initiative

and the willingness to support colleagues in the creation of a positive,

productive and enjoyable workplace environment.

AREAS OF EXPERTISE

. Corporate Training

. Sales and Marketing

. Customer Relationship Management

. Project Development, Management and Implementation

. Field Force Efficiency

. Benchmarking and Performance Metrics

. ROI/Budget Management

Professional Experience

Bentley Systems, Inc., Exton, PA

2008 - Present

Internal Training Coordinator

Responsible for the day-to-day management of multiple clients and internal

resources/partners, and assists in the development of the strategic vision

and overall direction, execution of tactics, and financial management of

assigned accounts. Works with the client team lead to assure successful

execution of multiple projects and event tactics.

> Deliver high-quality client service by monitoring the daily progress of

work and informing appropriate people of project status

> Improve Student Course Guides, Instructor Guides, Job Aids, Knowledge

Management, Technical Documentations based on employee and course

evaluation feedback.

> Construct an Internal Training SharePoint site to provide support and

structure by centralizing documentation for multiple departments

> Advanced training quality, consistency, tracking and report ability

through SharePoint site leading to accurate cost/benefit justifications

> Accurately prepares project estimates

> Manages the process for all new jobs including proper paperwork, team

briefing, and communication

> Interacts in a positive and effective manner with the creative team,

production staff and clients in managing short and long-term projects

> Voted Bentley Systems Local Wellness Liaison for Corporate Headquarters,

Exton Office. Building a culture of wellness in the workplace.

FITNESS TRAINER, Exton, Pa 2002- Present

Personal Trainer/Group Fitness Instructor

Successfully achieved client's goals within designated timeframe or ongoing

training and evaluation based on set performance metrics. Over the years I

have trained at many facilities, including: Gold's Gym, Tennis Addiction,

Fitness 360, Volant, and Fitness Extreme.

> Named Instructor of the Month by Gold's Gym in February 2008.

> Assisted over 100 clients in developing fitness programs and losing

weight.

> Designed workouts, wellness plans, and other training sessions, for

individuals as well as group sessions.

> Designed client-specific programs to address specific issues (e.g.,

injuries, obesity, etc.),

> Immense ability to establish and maintain an effective working

relationship with other employees and the public.

hollywood tans, llc, Sewell, NJ 2006-2008

Senior Corporate Sales Trainer

Responsible for maintaining the training budget while having to meet the

training needs of 37 different locations across the United States.

Delivered training, lead teams of trainers, and directing enterprise

initiatives. A proven track record of significant improvements in learning

processes, productivity, quality, and customer satisfaction while reducing

costs, lowering turnover, and maintaining a positive work environment.

Dynamic leader, strategic thinker and decision-maker.

> Led in over 15 new franchise openings with on-site workshops including

classroom instruction with written material, practical training and

progress monitoring.

> Developed training materials (manuals, videos, and other collateral) for

Corporate Industry Seminars. Responsible for applying new practices to

improve budget, resources and efficiency for training sector.

> Instituted a constructive environment to monitor progress, assist with

performance evaluation, ensure compliance, and allow feedback for

employees/trainees in over 50 locations.

> Performed prospective site evaluations for future locations.

> Achieved Hall of Fame status for six of 12 awards among all corporate

trainers employed by Hollywood Tans.

> NTTI Certified (2006)

hollywood tans Franchise, Exton, PA 2003-2006

Sales Manager

Responsibilities as a store manager include management of the schedules and

processes. Control and supervise financial transactions. Control the

expenses, provide best customer service and train the employees. Supervise

display merchandising and maintenance of the store. Assisted an average of

ten employees.

> Managed opening and closing procedures; counting and recording monetary

deposits, administered daily sales reports, locked and secured store

building.

> Directed the efforts of junior staff; provided training to junior staff

in the functional areas of assigned responsibilities.

> Consistently exceeded sales goals; earned top salesperson honors.

Education

BS, West Chester University, West Chester, PA (Psychology / Communications)

ACTIVITIES

> West Chester University Women's Soccer

> CPR Certified / American Heart Association (1998)

> AAAI/ISMA (2007)

> Les Mills Body Pump (2006)

> Spinning (2008)

> Pilates (2010)

Technical Skills

> Microsoft Office - Word/Excel/PowerPoint.

> Microsoft Office SharePoint

> Adobe Acrobat

> Virtual Training/ Elluminate Live!

*References available upon request

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