ROSHONDA L. JOHNSON

P O BOX **** WARSAW, VA *****

Phone: 804-***-**** Alt Phone: 804-***-****

abhzmf@r.postjobfree.com

Employment History

Default Aversion Representative 10/2009 – Present

West Asset Management Fredericksburg, VA

• Responsible for initiating borrower contact in regards to their student loans

• Advise borrowers of their federal student loan rights and privileges

• Council borrowers on how to resolve their delinquencies

• Ensure proper resolution through account aversions

• Escalating to supervisor any issue out of employee’s control & accurately in the appropriate systems

• Provide support to both management staff & production floor as needed

• Make outbound & accept inbound calls.

• Provide information to customers about defaulting student loans

• Verify & assist with understanding of requests; answered questions

• Other general offices duties

Mortgage Specialist 5/2009- 10/2009

SunTrust Banks, Inc. (Spherion) Richmond, VA

• Sort and prepare documents for imaging correctly and accurately indexes images

• Quality control of documents that have been scanned and imagined

• Other general office duties

Document Imaging Analyst 11/2008 - 01/2009

Educational Credit Management Corporation (Manpower) Richmond, VA

• Sort and prepare documents for imaging correctly and accurately indexes images

• Inputs information from a variety of sources into a computer database

• Maintain optimal machine performance maintenance (clearing jams, refilling toner, replacing machine oil)

• Other general office duties

Data/Check Processor 2/2008 - 10/2008

Wachovia Securities (Manpower) Glen Allen, VA

• Prepared source data for entry by opening and sorting mail; verified and logged receipt of data; obtained missing

data.

• Verified general ledger by monitoring account codes; implemented accounting controls

• Reconciled transactions by comparing, analyzing, and researching data; resolved discrepancies

• Operated remote deposit capture machine, ten-key calculator

• Helped others by answering questions and responding to requests.

• Processed customer and account source documents by reviewing data for deficiencies; resolved discrepancies by

using standard procedures or returning incomplete documents to the team leader for resolution

• Prepped incoming mail

• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combined data

f rom both systems when account information is incomplete; purged files to eliminate duplication of data.

• Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical

scanner according to screen format.

• Other general office duties

Administrative Assistant 12/2007 - 1/2008

Gary Zimmerman Associates, Inc. (Manpower) Richmond, VA

• Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text,

data, and graphics.

• Organized work by reading and routing correspondence; collecting information; initiating telecommunications.

• Maintained schedule by maintaining calendars for department personnel; arranged meetings, conferences,

teleconferences, and travel.

• Completed requests by greeting customers, in person or on the telephone; answered or referred inquiries.

• Maintained customer confidence and protects operations by keeping information confidential.

• Prepared reports by collecting information. • Maintained office supplies inventory by checking stock to determine

inventory level; anticipating needed supplies; placed & expedited orders for supplies; verified receipt of supplies.

• Kept equipment operational by following manufacturer instructions and established procedures.

• Secured information by completing database backups

Customer Service Representative 4/2007 - 11/2007

Federal Reserve Bank (Techead) Richmond, VA

• Provided information to customers by verifying understanding of request; answered questions; offered assistance

• Answered inbound calls from financial institutions

• Verified checks to se if altered or fraudulent

• Researched problems with checks and accounts

• General office duties

Procurement Clerk/ Administrative Assistant 3/2005 - 11/2006

McGrath Contractors, LLC Dahlgren, VA

• Coordinated & maintained working project operations files, typed all letters, memoranda, & reports as directed by

project operations team, answered multi- line phone system.

• Processed all incoming & outgoing mail, scheduled all onsite personnel appointments & training, greeted &

conducted visitors to appropriate persons, coordinated & handled all office equipment & servicing of equipment with

corporate.

• Processed all new hire & termination paperwork, provided proper form to crafts applicants and prepared

applicant tracking log, processed & sent purchase orders & performed all other administrative duties as requested

by project operations team.

• Ran all appropriate reports for tracking of purchases on a daily basis, answered telephone, greeted & coordinated

visitors with proper persons, trained new hires on proper procedures to perform the job they were assigned to, acted

as assist supervisor of three people as needed, processed & sent purchase orders & performed other general office

clerk and administrative duties.

Financial Specialist 8/2002 - 8/2004

Collegiate Funding Service F redericksburg, VA

• Made outbound & inbound calls.

• Provided information to customers by verifying understanding of request; answered questions; offered assistance

about consolidation of student loans.

• Researched problems with accounts

• I nitiated applications for federal & private student loans

• Other general offices duties

Data Processor 5/2001 - 5/2002

Dominion Virginia Power Richmond, VA

• Procurement and processed company invoice from different vendors.

• Assisted vendors with finding any information of when they would be receiving payment

• Maintained customer records by updating account information

• Maintained financial accounts by processing customer adjustments

• Resolved billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

• Other general office duties

Technical Skills:

Hardware: IBM PCs, VAX, Tektronix, Kennedy RD358 Emulators, Multots RD358A, Steerys RD358, Gateway 2000,

Dell, Apple, Remote Deposit Capture

Software: Lotus 1-2-3, Lotus 4.6, Database, Word Perfect 5.0, 5.1, 6.0 &6.1, Windows 98, Windows Dos 95, Dac Easy

4.3, VMS 5.5 & 6.2, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP 3.1, SAP 4.6, CT Term 4.0, SPIDR,

JOCIMS, Compass, J.D. Edwards, One World, Brandwise

Education:

06/2009 J Sargeant Reynolds Community College Phlebotomy, Medical Records Technician

06/1995 Commonwealth College Office Technology Associates

Degree

E MPLOYMENT HISTORY:

West Asset Management, 10/2009 – Present, Default Aversion Representative

SunTrust Banks, Inc. (Spherion) 05/09 to 10/09, Mortgage Specialist

Educational Credit Management Corporation (Manpower) 11/08 – 01/09, Document Imaging Specialist

Wachovia Security (Manpower) 02/08 -10/08, Check Processor

Gary Zimmerman Associates, Inc. (Manpower) 12/07 – 01/08, Administrative Assistant

Federal Reserve Bank (Techead) 04/07 -11/07, Customer Service Representative

McGrath Contractors, LLC 03/05 - 11/06, Procurement Clerk/ Administrative Assistant

Mary Washington University (Unistaff) 01/05 - 02/05, Database Administrator

Waste Management (Manpower) 09/04 - 12/04, Customer Service Representative

Collegiate Funding Services 08/02 - 08/04, Financial Specialist

Dominion Virginia Power 05/01 -05/02, Data Processor

Intuit, Inc. 10/00 - 04/01, Customer Service Representative

McKesson HBOC (Adecco) 05/00 - 09-00 Data Processor/ Customer Service Representative

Per Se Technology (Manpower) 03/99 -02/00, Payment Processor/ Customer Service Representative

J & J Trucking, Inc. 03/98 - 01/99, Secretary

Future Technology, Inc. 01/97 - 11/97, Access Control Clerk

Harris Select Communication 06/96 - 11-96, Customer Service Representative

Turbo Dynamics 01/96 - 06/96, Telemarketer/ Independent Sales Representative

Department of Social Services 04/95 - 06/95, Volunteer Clerical Assistant

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