Customer Service Data Entry

Lacy A. Landry

***** ********* ******, **********, ** 70764

225-***-**** cell

********@*****.***

OBJECTIVE

Administrative professional seeks career opportunity with an outstanding company who values its employees.

Motivated professional who seeks an opportunity to contribute to company development and to expand

personal knowledge. One who is dedicated, hard-working, and knowledgeable about all aspects of providing

customers with the utmost respect and the highest quality customer service to always ensure complete

customer satisfaction.

EDUCATION

High School Diploma, Plaquemine Christian Academy

Graduated 1998, General Studies

WORK EXPERIENCE

2005-2007 Blue Cross Blue Shield of Louisiana, Baton Rouge, Louisiana

Customer Service Representative

Constructively and efficiently handled all customer service issues.

Handled accounts regarding to benefits, regulations, and policies.

Processed customer requests and distributed to appropriate departments.

Performed data entry tasks.

Handled aspects of bulk mailing and reply requested mailing.

Answered multi-phone lines assisting several customers at one time.

Worked amongst several computer applications successfully.Administrative duties; reported directly to

manager.

2002 2004 A.J. Paul Fredrickson II & Associates, Baton Rouge, Louisiana

Legal Assistant

Successful dictation of legal documents and paraphernalia.

Constructed legal documentation and performed data entry.

Personal receptionist to attorneys.

Administrative duties including filing, faxing, emailing.

Handled confidential documents.

1998 2001 Auto Zone, Plaquemine, Louisiana

Collections/Counter Clerk

Handled collections of accounts and accounting information.

Provided inventory control.

Parts/counter assistant.

Handled large volumes of cash daily, including cash registers and account funds.

Customer contact and collection visits.

Multi-tasked several different job positions.

River West Medical Center - Start date August 31, 2007 - through March 26, 2008

I worked in the business office as a medicare collector:

duties - checked status on patient accounts, corrected and bill accounts that were denied

by medicare. I also handled medicare replacement polices. Added any information that

was incorrect on the patient accounts. I billed inustrial accounts which is nursing home

patients and patients that are on hospice. I also helped out the cashier taking payments. I

sent letters to the patients that were responseable for their coinsurance and deductables.

Contact this candidate