Customer Service Grand Rapids
Resume:
Adam Nixon
Grand Rapids, MI ***05
*****.*****@*****.***
OBJECTIVE: Obtain a position that will utilize my education and work
experiences.
SUMMARY: . Ten years of customer service experience
. Six years retail experience
. Four years of beverage industry experience.
. Four years warehousing/distribution experience
. Supervisory experience
. Outstanding interpersonal/customer relation skills.
. Proficient with MS Office, Windows XP, QuickBooks, and the
Internet.
. Excellent organizational and time management skills
. Ability to learn new tasks and responsibilities quickly
. Strong accounting foundations
. Skilled in problem solving
. Lean manufacturing minded
. Goal oriented
. Team Player
EDUCATION:
Masters of Business Administration Accounting
September 2010 - Present
Davenport University, Grand Rapids Michigan
4.0 Cumulative GPA
Bachelor of Business Administration in Accounting May 2010
Davenport University, Grand Rapids, Michigan
3.0 Cumulative GPA
Some of the courses I have taken include:
Accounting I & II Accounting Information Systems
Advanced Corporate Finance Auditing & Assurance Services
ACL Computer Auditing Corporate Finance
Cost Accounting Cost Management
Excel Spreadsheets Fed Tax I & II
Intermediate Accounting I & II Organizational Behavior
Payroll & State Tax Professional Writing
QuickBooks Pro
Grand Rapids Catholic Central - June 2004.
Some additional courses I took included:
Visual Basic Programming 1 Visual Basic Programming 2
C++ Programming 1
C++ Programming 2
C++ Programming 3
A+ Computer Repair Prep
Cisco Networking Prep
Web Page Design (Microsoft FrontPage)
EXPERIENCE: Checker, Coca Cola Enterprises-Warehouse, October 2006 - July
2010
Grand Rapids, Michigan
. Direct Inbounds to specific dock or area to unload
. Direct hi-lo drivers where to put product that is being
unloaded
. Accurately document inbound / outbound activities
. Validate IBT's for accuracy and compliance
. Coordinate workload of hi-lo drivers - Assign inbound /
outbound activities.
. Coordinate staging of built pallets
. Receive / create IBT's in SAP
. Be the Point of Contact for Carriers/Vendors.
. Coordinate trailers to docks for outbound loading
. Assign inbound / outbound activities to Hi-Lo drivers
. Inspect condition of trailers and tractors
. Sequence loads to teams / employees in POD
. Ensure OSHA and food safety rules are followed
. Communicate performance issues to Supervisors
. Fill in for supervisors in their absence
Seasonal Order Builder, Coca Cola Enterprises, June 2006 -
August 2006
Grand Rapids, Michigan
. Builds orders according to pick ticket
. Stage completed pallet in correct location
. Responsible for meeting productivity guidelines
. Other duties as assigned by management
Third Key, Tuesday Morning Inc. January 2006 - June 2006
Grand Rapids, Michigan
. Unload trucks, sort merchandise, stock shelves
. Assist customers with any questions regarding their
purchases
. Perform general cashier duties
. In charge of entire store and employees at night
. Responsible for all closing duties including: count down of
cash registers, safe, prepare nightly deposit, settle and
cash, credit, or check variances, set alarm and lock up
store.
. Assign employees tasks that need to be completed
. Instruct new employees on how to perform tasks at hand
. Responsible for performing all closing activities at night
Supervisor/Stocker, The Chow Hound February 2003 - December
2005
Grand Rapids, Michigan
. Unload trucks and check-in product for inventory purposes
. Assist customers with sales questions about store
merchandise
. Perform general cashier duties
. In charge of entire store and employees at night
. Responsible for all closing duties including: count down of
cash registers,
safe, prepare nightly deposit, settle and cash, credit, or
check variances, set
alarm and lock up store.
. Assign tasks to employees to get daily tasks completed
. Assist in monthly inventory
. Assist in product ordering
. Train new employees on proper protocol and procedures
Contact this candidate