Customer Service Management

SUMMARY OF QUALIFICATIONS

. Bachelor of Science in Business Administration;

. 8+ years progressive educational administrative study;

. 8+ years customer service experience;

. 6+ years administrative experience;

. Quick learner, team player, and self-motivated.

EDUCATION:

MASTER OF BUSINESS ADMINISTRATION, Human Resource Management (In Process)

Strayer University, Woodbridge, VA since October 2008

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION (BSBA)

University of South Carolina Upstate, Spartanburg, SC, Graduated 2008

Completed Academy of Finance, Career and Technology Center, Williamston,

SC, 2000 - 2003

COMPUTER SKILLS:

MS Windows 2000/XP/Vista, MS Office 2000/2003/XP/2007, Peachtree Accounting

Software, and proficient with office equipment and computers.

PROFESSIONAL EXPERIENCE:

BUREAU OF LAND MANAGEMENT, SPRINGFIELD, VA OCT 2009- PRESENT

Human Resources Assistant/Student trainee

. Provides routine assistance to personnel specialists and management

officials in the area of classification;

. Conducts orientation of new employees, ensuring completion of all

entrance on duty papers and providing information on health benefits,

life insurance, and related payroll matters;

. Processes a wide variety of personnel actions in the Federal Personnel

Payroll System (FPPS);

. Performs duties requiring the use of electronic systems to provide

clerical/technical office support;

. Writes recurring and new vacancy announcements and inputs

announcements into the automated vacancy system or develops hard copy

announcement;

. Assists in processing workers' compensation claims/assists claimants

in entering OWCP claims in the SMIS database system;

. Serves as the primary Security Officer; fingerprints new employees,

volunteers and contractors; and initiates background investigations

for new employees, volunteers and contractors;

. Manages and administers the SEEP programs:

o Attends monthly conference calls;

o Monitors grades and work/school schedule changes;

o Ensures that each student has a signed SCEP Agreement;

o Ensures that each student is assigned a Mentor;

o Ensures that the students continue to meet all SEEP program

requirements;

. Provides information for any mandatory training and development

programs;

. Rated and prepared certificates for the Youth Initiative vacancy

announcements of approximately 200 applicants.

MINNIELAND PRIVATE DAY SCHOOL, WOODBRIDGE, VA, May 2008 - OCT 2009

SITE DIRECTOR/OFFICE ADMINISTRATOR

Oversaw and managed entire staff and operation of daycare, before care, and

after care program as a contractor for Prince William County, Virginia:

. Managed all administration and operations on-site child care at

multiple Prince William County Public Schools;

. Ensured compliance to all company and county policies and procedures

in reference to health, safety, and administration;

. Administered and attended weekly meetings on-site and at corporate;

. Managed and executed events;

. Managed and trained staff;

. Provided guidance to staff and children;

. Managed all financial records and administration.

THE CHARLES LEA CENTER, SPARTANBURG, SC, July 2007 - May 2008

OFFICE ADMINISTRATOR/LIVING SUPPORT PROFESSIONAL

Provided support and care to mentally ill patients in addition to

administrative support to living support team:

. Provided support to individuals with daily living skills;

. Facilitated and planned events for community;

. Administered and adhered to safety and health policies and procedures;

. Provided conflict resolution and reported to management;

. Managed meal preparation and distribution;

. Managed and administered medication in accordance to predetermined

schedules.

FRED'S RETAIL STORE, SPARTANBURG, SC, July 2005 - July 2007

OFFICE SUPPORT/CUSTOMER RELATIONS SPECIALIST

Provided administrative and operational support to customers and

management:

. Provided in-person support to customers;

. Managed and administered refunds/exchanges;

. Managed and reported numerous daily financial reports;

. Managed and supervised all registers.

TOWN HALL OF PENDELTON, PENDELTON, SC, June 2005 - July 2005 (Temporary

Assignment)

OFFICE SUPPORT/RECEPTIONIST

Provided administrative and operational support to customers and

management:

. Managed multi-line switchboard;

. Provided telephone customer service to internal and external customers

on behalf of Town Hall;

. Provided in-person support to visitors;

. Provided administrative and operational support such as filing,

correspondence, document distribution, and used all office equipment.

UNIVERSITY OF SOUTH CAROLINA UPSTATE, SPARTANBURG, SC, September- May 2004

- 2005 (Temporary Assignment)

OFFICE ATTENDANT/CUSTOMER SUPPORT/COMPUTER LAB ASSISTANT

. Provided customer service to students, faculty, and staff for the

computer lab;

. Provided technical support for hardware and software to students,

faculty, and staff;

. Administered and provided training to new library staff;

. Provided administrative and operational support such as filing,

correspondence, document distribution, and used all office equipment.

References May Be Furnished Upon Request

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