Customer Service Manager
Resume:
KIRA BARENTINE
Scottsdale, AZ 85254
***********@*****.***
PROFILE: Extensive Executive Administrative and Office Management knowledge coupled
with productive and efficient work habits. A Self-motivated individual, with strong analytical and
planning skills, combined with the ability to coordinate the efforts of many to meet organizational
goals.
PROFESSIONAL EXPERIENCE:
ABC WELLNESS CENTRE (Counseling) Scottsdale, AZ (August 2008 – August 2010)
*Office Manager/ Administrative Assistant
>Handled 3 locations: Bookkeeping, A/P & A/R
>Utilized electronic documents by scanning paper copies into the computer
>Responsible for company meetings, which consisted of setting up conference rooms, and agendas
>Medical front office duties, CPT coding
>Handed all Human Resources functions
>Maintained business Licenses, Audits, and Inspections
>Provided great communications skills in managing Clinical and Administrative staff
>Processed Payroll, Taxes and expenses reports and met deadlines in the timely matter
>Managed office equipment, and office supplies
>Assisted Executive Director and Clinical Director with various tasks
>State contracted billing, billing insurance and client collections
>Prepare presentations and training seminars for Executive Director; event planning
>Answering multi-line phone, scheduling and coordinating all therapist’s schedules
DHI MORTGAGE Scottsdale, AZ (May 2005-September 2006)
*Executive Assistant/ Loan Processing Assistant
>Branch A/P & A/R
>Human resources and data entry
>Travel arrangements, event planning
>Assist and oversee multi-line reception
>Processing Appraisal checks, broker packages, and escrow holdback agreements
>Preparing branch reports, and spreadsheets
>Manage office equipment, and office supplies
>Prepare presentations and training seminars for Branch Manager
>Assisting Branch Manager, Branch Sales Manager and Branch Operations Manager with various
tasks
>Verifications of; Employment, Deposit, Rent, and/or Mortgage
>Prelims, Titles, Contracts, Copy packages, Fed-Ex
>Ordering Insurance, Appraisals, PUD certifications, and Final inspection reports
>Loan set-up: run various reports and performing quality control
CAREMARK/TALENT TREE Scottsdale, AZ (October 2004- May 2005)
*Customer Service (In-Bound Health Plan Call Center)
>Customer service via telephone “Health insurance/Plan Advisor”
>Claims Adjustment and Re-processing
EDUCATION: High School Equivalent 2003
2 years at South Mountain Community College (Fall 2006 - Spring 2008)
SKILLS: QuickBooks Pro, Microsoft Office Word, Excel, Power Point, Outlook,
Publisher, Visio, Internet, Adobe, Lotus Notes,
Empower, Data entry
CPR & First Aid Cert.
VOLUNTEER: H.A.L.O. Animal Rescue
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