Manager Project

Jeffrey Cortez

***-** **** ******

Corona NY, ***68

e-mail: *******.********@*****.*** mobile: 646-***-****

Objective

To obtain a challenging position in an organization where I can maximize my

management skills, excellent interpersonal communication skills and offer

my profound versatility. I am looking for an environment that makes full

use of my ability to grasp new concepts quickly, and where I can positively

contribute towards taking the team to the next level with my diligence,

integrity and expertise in the technical field of over 12 years.

Professional Experience

Telecommunications Manager

Bank Street College of Education, New York, NY. 2000-present

Responsible for 4 separate sites on Nortel/Avaya TDM PBX and Cisco Unified

Communication Manager and Cisco Unity voice mail with 800 lines, 10 PRI and

managing over 40 mobile users.

Supervisor: CIS Director, Arlen Rauschkolb.

. Maintain full responsibility for the college wide telephone system,

from programming and wiring into the Nortel PBX or Cisco call manager;

creating voice mail accounts and designing call handlers, to

monitoring and resolving ISDN PRI issues with vendors.

. Administer, troubleshoot and program Nortel option 61c, option 11,

Cisco unified call center manager, unity voicemail, unified messaging,

IVR, auto dialers, ACD, calling vectors, call recorders, and

supporting infrastructure such as Cisco switches and gateways,

including CTI integration, and desk top platforms, while creating,

implementing and supporting call routing scripts and required reports.

. Oversee of dial plans and dial peers on Cisco voice gateways, for

H.323 and SIP protocols.

. Program the school wide voice mail system from the ground up using

Cisco Unity running on Windows server, Exchange and Active Directory.

. Hands on rewire and perform all land line telephone request, such as

Moves, Adds and Changes using Nortel's PBX native programming load

language and using industry established infrastructure wiring

methodology.

. Administrate and Engineer Unified Messaging Voice Mail Platforms;

including fax, e-mail and mobile integrations.

. Advanced Troubleshooting skills on Nortel Option 61 c and Option 11

series PBX DS1 and DS3 turn up for voice services and implementation

of data services for PBX systems.

. Evaluating solutions for growth and additional features for PBX and

VOIP systems.

. Track telecom vendor contracts for voice services and knowledge of

toll free advanced features.

. General administration of PBX for items such as ARS, Call Routing,

ISDN Number, FAC, COS, COR, and other options.

. Perform network administration to Cisco call manager to address

modifications in coordination with end user needs.

. Maintain and install physical wiring for the college, from

cable pulls, data termination, cable testing/repairing, coordinating

and collaborating with vendors for infrastructure design planning and

implementation.

. Direct the college wide emergency notification system using Blackboard

ConnectEd as well as conferencing services.

. Take charge of resolution of telecommunication service problems;

alerting vendors, planning alternative service rerouting, damage

control, as well as developing disaster recovery plans and solutions.

. Layout, design and hands on implement converge data and phone networks

as well as researching the latest technology related to our

infrastructure, ensuring the optimal design, implementation, hardware

firmware updates, and maintenance of enterprise-wide voice and data

communications services.

. Plan and lead projects for rollouts and deployment of new phone

systems and telecommunication services on new sites. Ensure projects

are on schedule and meet budget; prepare reports for COO and Director

on project status with key performance indicators highlighting

potential problems.

. Evaluate and identify network and infrastructure vulnerabilities and

provide solutions and backup plans using industry best practices

recommended by ITIL.

. Designed and developed a database system to generate custom reports to

users and administrators to stream line Moves, Adds and Changes

request to increase workflow efficiency and data integrity.

. Lead and coordinate tech teams of annual faculty moves add and changes

in preparation of the start of every new school year, as well as

supervise supporting our graduate school in-person registration

events.

. Collaborate on the preparation and administration of telecommunication

budget plans, vendor selection, and supervise contract bids and

renewals for all maintenance contracts for the college, such as PRI,

DID, POTS, Centrex, and ISP.

. Monitor and perform audits to our telecommunications accounts, lines

and services against departments to better allocate resources and

minimize overall cost to the college.

Senior Technical Support Analyst

Bank Street College of Education, New York, NY. 1998-present

Provide complete institutional wide technical needs for the college in

coordination with the Help desk.

Supervisor: CIS Assistance Director, Christina D'Aiello.

. Provide professional, accurate and timely responses for all high

priority work orders using established troubleshooting procedures to

identify and resolve technical issues and client requests.

. Under limited supervision identify, analyze and troubleshoot

workstation installations and resolve all information technology

issues for the organization. From hardware support such as pc's and

Mac desktops, laptops, printers, smart boards, PDA and mobile

devices; application support such as MS Office suite, Adobe suite,

Filemaker Pro, GroupWise e-mail and many more; network related

problems like TCP/IP, LAN/WAN, Wi-Fi, Windows and Mac servers, VMware,

Cisco switches, gateways, routers and firewalls while logging and

maintaining all request to the help desk tracking database.

. Educate end users as well as peers on enterprise systems while

creating and maintaining procedures and related documentation.

. Took charge of supporting the college's mission critical department

offices such as the Business Office, Financial aid, Registrar,

President's Office, Vice President's Office, the Bank Street bookstore

as well as all the school deans offices; providing technical support

as well as recommending and implementing better work flow process

structures using emerging informational and multi-media technologies,

thus leading and participating in projects and college initiatives.

. Perform effective provisioning for network resources and security

access using eDirectory as well as Active Directory.

. Administer e-mail account creation and modifications using Novell

GroupWise.

. Work with senior engineering staff to recommend security enhancements,

configure network equipment with vendors and recommend cost effective

solutions to the life cycle of critical systems and workstations.

. Build desktop images and new configurations for college wide

deployments.

. Hands on maintain and install physical wiring for the college, from

cable pulls, data termination, cable testing/repairing, coordinating

and collaborating with vendors for infrastructure design planning and

implementation.

. Analyze end user IT requirement needs and recommend cost effective

solutions.

. Plan and lead project teams for deployment of PBX and Local Area

Network systems.

. Assist in the hiring, monitoring, supervision and mentoring of junior

IT staff, enabling them to set technical goals, deliver quality

support and develop positive professional working habits.

. Advice and recommends upper management on operational impacts,

strategy, planning, acquisitions, network enhancements, risk

management, customer service, deployment and staff evaluations.

Database Developer

Bank Street College of Education, New York, NY. 2002 - Present

Developed over 63 production database systems using Filemaker Pro, Access,

SQL, PHP, HTML, Java script, IIS, Apache, SSL, Dreamweaver and other web

tools and services.

Supervisor: Project Manager/Solutions Architect, Arshad Nayeem.

. Collaborate with department head officers to develop custom databases

that are tailored to the department program and needs.

. Establish and analyze business requirement documents and providing

critical feedback for the project implementation.

. Develop logical and physical layout design, from modeling of

transactions, definition of physical structure, functional

capabilities, security structure, and the backup/recovery processes.

. Analyze and optimize stored procedures and custom scripts in

Filemaker.

. Create, design, configure and test new business systems data stores

and troubleshoot advanced queries using Transact SQL skills in SQL

Server and Microsoft Access.

. Construct and implement all coding, from layout design, user interface

(UI), scripting, report writing, user and system access privileges,

web portals and web functions, setup e-mail connectivity to clients

and administrators, system and user reminder notifications, to new

server and database deployment using Filemaker server advance for

clients and web users with SSL security encryptions.

. Build and make modifications to enterprise reports using Seagate

Crystal Reports for HR and Payroll Ceridian software.

. Create and enhance data integrations between staging environments and

production system infrastructures in SQL Server 2008 Integrations

Services (SSIS).

. Perform quality assurance by testing and debugging all established

features, processes and develop error handling routines.

. Document technical specifications and materials, as well hold training

sessions for DBAs as well as database users and clients.

. Configure and automate system maintenance plans for database cleanup,

backup and restore processes in SQL Server Management Studio.

. Extensive experience in performing Windows 2003/2008 server

installation with Windows IIS web services and SSL encryption as well

as in Mac OSX server environment running Apache web services.

. Proficient in database migration and installation from the ground up

as well as integrations through ODBC and various drivers.

. Built from the ground up the college electronic time sheet, help desk

database system, maintenance work order requests, Liberty Leads

database system, Home and Community database systems, American Express

Partnership program, College online donation system, CPS online

registration system and may other production databases servicing all

our constituents.

. Expert in deployment and administration in enterprise wide database

systems such as SQL, Exchange and Filemaker Pro in an active windows

and VM cluster environment with SAN storage.

. Provision several custom databases for ecommerce by implementing a

shopping cart using PHP front end, Filemaker backend and using

Authorize.net to process credit card transactions

. Extensive knowledge of building a master data management (MDM) with no

tools but only using Microsoft SQL 2008 Enterprise edition; performing

data modeling against all production databases, creating integrations

and utilizing ETL tools using SSIS in Microsoft Visual Studio 2008.

. Currently pursuing to commercialize a custom relational database

system which I developed for the Liberty Leads program which tracks

student demographics, evaluations, and academic progress to the finest

detail which can be used for analysis as well as to create custom

statistical reports needed for state and private funding applications.

We are in the midst of deliberating with our lawyers to get a patent

on our system, however we have gained sponsorship by many educators,

educational institution, as well as the NYC Board of Education who

have shown interest on using our system on a broader level.

Security Camera Engineer

Bank Street College of Education, New York, NY. 2007 - Present

Lead a team to install a college wide security camera system with 112

cameras, 7 DVRs in 2 campuses.

Supervisor: Chief Operating Officer of Bank Street College, Frank Nuara.

. Engineered a design scheme to reduce overall cost of wiring by using a

single UTP CAT5 cable to each camera and using passive video baluns to

transfer video signal over a twisted pair. Power was also transmitted

over the same CAT5 cable and distributed to an electrical junction box

at the end.

. Researched, developed and charted a wiring structure to simplify

troubleshooting, reduce cost and increase reliability by using a 66

punch down block to divide and distribute wiring to video and power

sources.

. Installed and configured a state of the art digital DVR system with

record on motion, and secure viewing available anywhere in the campus

as well as on browsers and smart phones.

. Train and support staff on how to use the equipment, from viewing

configurations, performing playbacks, downloads to media, to backup

and restore procedures.

. Organize a maintenance plan to fix disruption outages and perform

software and hardware updates as necessary.

Academic Background

Bachelor of Science in Computer Science, Queens College, Flushing, NY. 2006

2008 SQL Server Business Intelligence Certified Professional, -currently

pursuing.

Certified Novell Administrator, 2002

Language

Fluent in English and Tagalog,

Intermediate in Spanish and Hebrew

Contact this candidate