Sales Customer Service

ANN GRUENDLER

*** ***** ***** ***** ( Columbia, SC 29229

803-***-**** ( abhzky@r.postjobfree.com

CAREER PROFILE:

Motivated, self-managing professional producing and implementing

first class techniques, programs and strategies with strong networking,

negotiating, and closing skills. Career professional that will create a

dynamic

marketing edge for your corporation, an extremely hard worker that does

not stop at the end of a traditional workday.

ACHIEVEMENTS:

Listed in the top 4% of Real Estate Agents for the Greater Columbia

Area; category of closed home sales $185,000- $260,000 (January 2009

through December 2009).

Selected at former company for special temporary assignment, title name

was Inventory Focus Team Leader; during this tenure, I led my team to

the following accomplishments:

Developed and coordinating offsite and closeout sales and marketing

programs in the Columbia SC market area, which reduced speculation homes

from 50 to 19.

Coordinated advertising plans, utilizing mediums including newspapers,

fax blasts, flyers, e-flyers, email campaigns, etc. and generated sales

of over $6 million of "aged" speculation with an average sales price of

$195,620.

Invented a co-op agent matrix that provided surplus amounts of

information to streamline broker outreach therefore produced co-op agent

traffic to 65% in a fiercely competitive market.

Created and managed new offsite and closeout signage programs for each

closeout community, which increased signage sourcing by 20% on aged

inventory.

Planned and oversaw logistics for all special events including grand

openings, broker events, customer appreciation events, and ribbon

cutting events in order to drive qualified traffic into communities that

produce sales within the Greater Columbia Area

PROFESSIONAL EXPERIENCE:

RUSSELL AND JEFFCOAT REALTORS, INCORPORATED

Real Estate Agent

. Prioritize time to increase awareness of branding, marketing, and

listings

. Research marketing and sales to accommodate clients real estate

needs

. Produce and fund personal marketing campaigns to increase sales

objectives

SHUMAKER HOMES INCORPORATED

Community Sales Manager

. Marketed community with tight budget restraints and created

awareness of product

. Lead special focus inventory team to one of the best two quarters

in company history

. Actively sought new strategies to increase sales and maintain

excellent customer service

KB HOME OF SOUTH CAROLINA, LLC

Primary Sales Counselor

. Achieved sales goals by marketing co-broke agencies and prospects

. Demonstrated ability and eagerness of timely and accurate production

pattern

. Maintained customer service goals in compliance with JD POWERS

LAKE CAROLINA PROPERTIES, LLC

Floater Site Agent

. Convey knowledge of community, house plans and options to customers and

agents

. Assist buyers during building process, answer questions and resolve

discrepancies

. Coordinate and participate in meetings with superintendents and

customers.

WACHOVIA BANK, NATIONAL ASSOCIATION

Teller Service Coordinator

. Assisted branch manager with service goals and inspired team to reach

higher scores

. Complied with state, federal, and bank regulations, managed large

quantities of cash

. Effectively introduced products to customers that achieved financial

center quotas

SPRINT PERSONAL COMMUNICATION SYSTEMS

Small Business Account Associate

. Completed rigorous training of technology, and methodology of

marketing to businesses

. Strategically prospected small to mid size business to increase new

market accounts

. Consulted and analyzed business needs that benefited customers

wireless needs

AFFILIATIONS:

CENTRAL CAROLINA REALTORS ASSOCIATION

GREATER COLUMBIA SALES & MARKETING COUNCIL

COLUMBIA CHAMBER OF COMMERCE

PALMETTO MONTESSORI SCHOOL ~ PARENT TEACHER ORGANIZATION

EDUCATION:

REAL ESTATE SCHOOL OF SUCCESS

FORTUNE ACADEMY OF REAL ESTATE

REAL ESTATE SCHOOL OF SOUTH CAROLINA

MINGLE SCHOOL OF REAL ESTATE

CENTRAL PIEDMONT COLLEGE

ROWAN CABARRUS COMMUNITY COLLEGE

A.L. BROWN HIGH SCHOOL

SUMMARY OF QUALIFICATIONS:

COMMUNICATION:

Persuasive communicator with well-developed presentational skills. Able

to develop productive relationships with colleagues. Innovative thinker

and articulate negotiator skilled in capitalizing on market

opportunities.

MANAGEMENT:

Solid background in planning and executive marketing plans. Expert

knowledge in financial reporting, and the ability to identify improvement

to enhance quality in products.

TEAM BUILDING:

Decisive team leader with experience recruiting, developing talent and

creating effective training programs. Ability to resolve conflict in a

positive manner and improve morale.

REFERENCES PROVIDED AT YOUR REQUEST

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