Manager Customer Service
Resume:
Angela R. Ricci
Westernville, NY 13486-2311
Objective: To make significant contributions that will lead to company profitability
and personal career growth.
Experience: Saturn of Albany Albany, NY
Title Clerk / Administrative Duties 02/2008 – 11/2008
• Performed similar duties as at the Lia Auto Group for the
position.
• Managed the ADP computer system.
• Organized paperwork in each deal that was approved by Finance
Manager.
• Printed out all necessary paperwork, including finance contracts
and references.
• Made phone calls to receive payoff information for customers for
their trade-in vehicle.
• Successfully checked monetary figures on each deal to make sure
everything was calculated correctly.
• Transferred vehicles from the one company to the other company,
which consisted of balancing vehicle accounts for the
Accounting/Human Resource Manager.
• Helped Finance Manager with prepping deals.
• Sent all customer information to the Department of Motor Vehicles
to receive registrations and titles for each client.
• Helped General Manager with certain tasks that had to be
completed on a daily basis.
• Typed customer’s letters for the Sales Manager.
• Stocked in new and used units, including auction vehicles.
• Managed new titles that came in from the General Motors
Company.
Lia Auto Group Schenectady, NY
Receptionist / Office Manager 11/2003 - 04/2006 to 08/2006 -
02/2007
• Directed callers to destination.
• Arranged appointments.
• Recorded name, time of call, nature of business and person called
upon.
• Operated telephone console to receive incoming messages.
• Typed memos, and other documents.
• Provided information regarding activities and location of
departments, offices and employees within organization.
• Structured and maintained documents, copied and faxed them.
• Received and answered requests for information from company
officials and employees.
• Received cash from customers and employees in payment for
goods and services, and recorded amounts received.
• Made change, cashed checks and issued receipts and tickets to
customers.
• Executed daily operations of counting the drawer at the beginning
and end of each shift.
• Computed bill, itemized lists and repair orders showing amount
due.
• Recorded amounts received and prepared spreadsheets of
transactions on Microsoft Excel.
• Trained and managed new cashiers/receptionists and achieved
significant improvements in their productivity.
• Read and recorded totals shown on cash register tape and verified
against cash on hand.
• Ran credit card batches and handled petty cash.
Sales Representative
• Sold new and used vehicles and filled out all necessary paperwork.
• Compiled lists of prospective customers for use as sales leads
based on information from previous customers, and new
customers.
• Quoted prices and credit terms and prepared sales contracts for
orders obtained.
• Estimated date of delivery to customer, based on knowledge of own
firm's production and delivery schedules.
• Structured and maintained a strong customer base.
Title Clerk / Warranty Administrator
• Position targeted all of the necessary paperwork for a delivery.
• Inputted all customer information into the Reynolds System.
• Filled out and printed all necessary paperwork.
• Issued new and used car stock numbers for inventory.
• Created spreadsheets for new and used car inventory, and reported
cars that were sold.
• Also issued inspection stickers and license plates.
• Ordered all of the supplies for the office.
• Certified in Warranty Administrator position as well.
• Handled all warranties for the Kia Company and printed out all
warranty hard copies.
• Submitted all warranty hard copies every month and sent them to
the corporate office.
Service Advisor
• Investigated dealers' claims for reimbursement of defective
automotive parts.
• Executed daily operations of opening service department and
setting up the computer system for that day.
• Reviewed claims for labor and maintenance’s for the customer’s
vehicle.
• Was instrumental in writing repair orders and billed customer
services.
• Contacted customers to survey customer satisfaction with work
performed on their vehicle.
• Documented the technician’s time on each vehicle.
• Sold services to customers such as: oil changes, mile
maintenances, tires, alignment services, and any other services
that were needed at that time.
• Handled collision repairs, and spoke with collision department
and rental company when necessary.
Delmonico's Italian Steakhouse Albany, NY
Hostess 04/2006 to 07/2006
• Supervised and coordinated activities of dining room personnel to
provide fast and courteous service to patrons.
• Executed daily operations of folding silverware.
• Scheduled dining reservations and arranged parties and special
services for diners.
• Greeted guests, escorted them to tables and provided menus.
• Inspected dining room serving stations for neatness and
cleanliness.
• Answered telephone and scheduled reservations.
Dunkin Donuts Niskayuna, NY
Cashier / Customer Service / Team Leader 08/2001 to 08/2002
• Supervised, trained, and managed all employees at every shift.
• Counted the cash drawer at the beginning and end of each shift.
• Assisted customers who came in the store at the front counter and
drive-thru.
• Managed the inventory in stock.
Education: Regents Diploma from Scotia-Glenville Graduation date – June 2005
High School
A.A.S. in Business Administration Graduation date - May 2009
B.S. in Business, Management Graduation date – December 2010
& Economics
Relocation: Relocated to Florida in July of 2007 to pursue my college education.
References: Available upon request
Certificate / Letter of Recommendation: Please see attached documents.
Contact this candidate