Customer Service Administrative Assistant
Resume:
Lori B. Story
Hickory, NC ***02
*******@***********.***
Objective
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Seek a challenging position which effectively utilizes my various
administrative and customer service skills.
Education
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Caldwell Community College & Technical Institute Hudson,
NC
Attended 1980 - 1981
South Caldwell High School Hudson, NC
Graduated 1980 with a 3.5 GPA
Employment History
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1/2010 - present JS Linens Statesville, NC
Customer Service/Sales
Responsible for assisting to launch new outlet store of pillow
manufacturer, JS Fiber.
12/2008 - 1/2010 JS Fiber Statesville, NC
Executive Assistant/Customer Service
Responsible for administrative assistance to the president of the
company consisting of letters, reports, faxes, filing, conducting
freight audits, as well as arranging travel, and greeting visitors.
Responsible for handling customer requests, taking/entering orders,
arranging returns, calculating freight options, preparing samples &
shipping labels, quality checking invoices. Skills performed with
Microsoft Office, Quickbooks, and a top-notch personality.
6/2008 - 9/2008 SonoCare LLC - temporary assignment
Morganton, NC
Administrative Assistant
Responsible for distributing worksheets and images to
cardiologists/radiologists for reading ultrasound studies, then
faxing/emailing finished reports back to physicians in a timely
manner. Duties included: collecting log sheets and time sheets of
mobile sonographers, maintaining calendars for sonographer PTO and
patients for Imaging Center, handling phones, distribution of mail,
bank deposits.
7/2005 - 1/2008 The Jackson Group Hickory, NC
Supervisor, Data Analyst Assistants
Responsible for supervising 7-10 employees in the summarization of the
written comments entered in employee and patient surveys. Duties
included: Quality checking the comments for spelling and grammar, the
processing of the comments through Microsoft Access, Excel, and Adobe
for reporting purposes, the assembly of reports for shipment using in-
house binding for shipment to customers.
6/2002 - 8/2004 Corning Cable Systems Hickory, NC
NAFTA Logistics Representative
All aspects of day-to-day transportation logistics for US and Canada
for global corporation. Duties included: tracking of shipments,
return authorizations, filing claims, reconsignments, billing issues,
negotiations with freight carriers, creation of statistical report
data using charts, graphs, spreadsheets and pivot tables.
12/2000 - 6/2002 Corning Cable Systems Hickory, NC
ENS Administrative Assistant/IT
Administrative assistant to the Manager of Enterprise Network Services
and the VP of Information Technology. Duties included: phone support,
database development, programming & management of global network
services, updating of proprietary employment records for network
employees globally, filing of expense reports, global travel
arrangements, backup for cell phone/pagers/calling cards for company
1/1995 - 12/2000 Catawba Valley Community College Hickory, NC
Continuing Education Instructor
Taught adult continuing education classes. Applications taught:
Windows (3.1, 95, 97, 2000) Word, Excel, PowerPoint, Publisher,
Access, Works, Lotus Notes. Also taught classes on Customer Service
at the college for employees of Corning Cable Systems and other local
companies.
9/1998 - 12/2000 Siecor (now Corning Cable Systems) Hickory,
NC
Information Resources Specialist/Customer Service
Responsible for programming and distribution of
confidential/proprietary reports to Sales, Marketing, and Management
for all sales, orders, and inventory status. Duties included:
importing/exporting database information to Excel for data analysis,
database development and maintenance, prioritization of report
requests company-wide.
7/1991 - 9/1998 Siecor (now Corning Cable Systems)
Hickory, NC
Quotations Registrar/Customer Service
Responsible for receipt and database logging of all request for
quotations >$100K. Duties included: database management, phone
support, fax distribution, creating Microsoft Word macros for
efficiency, and documentation management.
6/1989 - 7/1991 Siecor (now Corning Cable Systems)
Hickory, NC
Customer Service Representative
Responsible for all customer support for the New York City region.
Duties included: phone support, order entry, return authorizations,
billing issues, claims, liaison to sales, maintaining product
knowledge, database maintenance.
Skills
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Microsoft Office (intermediate to advanced user in all applications,
Word, Excel, PowerPoint, Access)
Intuit Quickbooks
Microsoft Publisher, FrontPage, Visio, Query
Lotus Notes (database creation and maintenance, as well as user)
AS400 (advanced)
Sequel
Crystal Reports
Adobe Acrobat
Photoshop
Digital One
Interests
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Traveling with family, creating sterling silver jewelry
(silversmithing), gardening, music/concerts, NHL (Go Hurricanes!)
References available upon request.
Contact this candidate