Manager Customer Service
Resume:
Marcia L. Beugel
*** ******* ****, *********, ** 30188 *******@****.*** 770-
OBJECTIVE
To obtain a position maximizing my multilayer management skills of program
development, training experience, staff recruitment and retention, and
customer service to enhance the success of the company.
PROFESSIONAL EXPERIENCE
Savannah Grand, Assisted Living Residence Woodstock, GA
2010 - Present
ASSISTANT to the RESIDENT PROGRAMMING COORDINATOR (Volunteer)
Conduct various activities
Engage residents in meaningful activities (life-skills, games, creative
projects)
Develop relationships with residents to encourage their participation in
activities
Perform work tasks in a manner that preserves each residents' dignity,
privacy and confidentiality
The Hope Center Woodstock, GA 2010 -
Present
ASSISTANT to the BUDGET / FINANCE DIRECTOR (Volunteer)
Execute Accounts Receivable/ Accounts Payable tasks
Maintain and update donor database
Create and update standard operating procedures for Finance Department
Assist with various fund raising events
Substitute for Finance Director during absences
Jewelry Television Knoxville, TN
2002 - 2009
DEPARTMENT MANAGER
Promoted from Auditor to Supervisor within 1 year
Promoted from Supervisor to Senior Supervisor within 1 year
Promoted from Senior Supervisor to Manager within 1 year
Provided supervision of 16 auditors on three shifts
Completed Daily Audits, Reports and managed budget
Conducted employee performance reviews and determined merit increases
Interviewed job applicants to match their qualifications with department
needs, evaluating their experience, training, education and skills
Reviewed time sheets and verified attendance and hours worked to detect and
reconcile payroll discrepancies
Developed departmental standard operating procedures
Certified in: 7 Habits for Highly Effective People; Time Management;
Leadership and Supervision
Wolff Industries, Inc. Spartanburg, SC
1997 - 2002
HUMAN RESOURCES MANAGER
Assisted President in planning and decision making activities of daily
operations.
Developed Employee Handbook and documented all employee Job Procedures
Administered benefits and performance management systems, and safety
programs
Planned and conducted new employee orientation
Served as a link between management and employees by handling questions,
interpreting and helping resolve work related problems
Hired applicants and authorized paperwork assigning them to positions
Prepared and maintained employment records
Kept track of leave time, such as vacation, personal, and sick leave for
employees
Processed paperwork for new employees and entered information into the
payroll system
Elim Christian Services Palos Heights, IL
1988-1997
DIRECTOR OF ADULT WORK SERVICES
Executed policy implementation, administered the provision of daily living
skills training and work services for adults with developmental
disabilities
Reviewed and selected residents appropriate for services in adult
residential facilities through admissions committee participation
Supervised a staff of 40 fulltime employees and 170 program recipients
Planned, organized, directed, controlled or coordinated the staff training
activities and client community field trips
Developed and conducted employee performance reviews
Performed difficult staffing duties, including dealing with refereeing
disputes, firing employees and administering disciplinary procedures
ADDITIONAL SKILLS/EXPERIENCE
. Participated as a Church Finance Committee member
. Assisted others Career choices and resume writing
. Facilitated credit and debt counseling and support groups
. Managed an international career evaluation project
EDUCATION
Master of Science - Rehabilitation Administration and Services
Southern Illinois University - Rehabilitation Institute, Carbondale, IL
Bachelor of Arts - Psychology - Sociology - Hope College, Holland, MI
COMPUTER SKILLS/EXPERIENCE
. Microsoft Office 2007 (Word, Excel, PowerPoint, Outlook)
. Oracle (HR and Payroll software)
. Exceed Premier 7.0
. QuickBooks
. Ministry Sync (Online Fund Raising and Event Management)
. Various Internet Search Engines (Google, Firefox)
. Custom Industry software packages (Sterling Inventory management)
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