Sales Customer Service

Education Penn State University

Reading, PA

Berks-Lehigh Valley College

B.S. in Management/Marketing - Fall 2002

Work The Food Source International

Frazer, PA

Experience Logistics Manager - Aug. 2009-Present

. Featured in the January 2010 issue of Inbound Logistics in

"Reader's Profile"

. Oversee all aspects of logistics and warehousing for the

company

o Coordinated shipments from suppliers and warehouses to

customer

o Coordinated container shipments from international

suppliers to domestic warehouses

o Handled complaints/requests from customers, suppliers,

warehouses, carriers, and internal sales representatives,

concerning late deliveries, damaged product, ETA's,

billing inquiries, and process improvements.

o Negotiate rates with carriers

. Create and validate Standard Operating Procedure documents

. Analyze internal processes to streamline operations and

eliminate non-value added steps.

. Implement new technology and drive operational and process

improvement

o Created a location details worksheet in Access to manage

unique details for each shipping and receiving location

o Created an Excel based tender document that automatically

pulls in locations details based on the Access location

database to provide consistant location information

o Use Excel to create on-time shipping and delivery reports

to track carrier and supplier performance, historical

cost analysis by lane, weight, and pallet count, and load

assignment reports that show historical carrier data with

rate, weight, and pallet information by lane and region

o Implemented a free PDF printer software to secure

documents with significant cost savings

Penske Logistics Green

Hills, PA

Implementation Specialist, Global Operations - Aug. 2007-Aug.

2009

. Attended Green Belt training May 2009

. Developed and lead lean projects to streamline internal

processes to eliminate non-value added steps.

o Helped other assocaites in the department develop,

document, and present lean projects

o Presented a lean project to department heads in US,

Mexico, and India to streamline an international account

. Subject Matter Expert for all software and applications

o Train domestic and internationally located logistics

planners, customers, suppliers, and carriers on processes

for new accounts.

o Test and troubleshoot production systems during pilot and

implementation periods

o Create test plans for various stages of operations

testing

o Obtain, analyze, and report on data for various projects

using multiple means of obtaining data

o Create reports using Excel, PowerPoint, and Visio to

present data and make recommendations on improving the

process.

o Create and validate Standard Operating Procedure

documents

. Drive operational and process improvements

. Provide leadership to logistics teams in the U.S., Mexico,

India, and China

. Provide direct leadership to five load planners in U.S.

Logistics Planner - Jan. 2007-Aug. 2007

. Trained new planners on an existing account

. Provided leadership and direction to fellow planners

. Coordinated shipments from production facilities to

warehouses

. Handled complaints/requests from the client, warehouse,

carriers, and internal associates, concerning late

deliveries, damaged product, ETA's, billing inquiries, and

process improvements.

Convergence Marketing

Kutztown, PA

Multi-Brand Sales Rep/Customer Service - Aug. 2006-Jan. 2007

. Place orders for dealers with manufacturers, recommend

additional items to help promote cross brand sales.

. Track orders and returns so items are delivered in a timely

manner

. Handle consumer and dealer questions regarding product

specifications, or problems

. Various additional unique projects as needed, such as

creating promotional material, lead tracking, shipment/back

order tracking, presentations, and sales visits.

JDM/Transcontinental Direct USA Inc

Production Planner - Dec. 2005-July 2006

Warminster, PA

. Manage relationship between Account Services and the

production floor for various clients and projects

simultaneously

. Reviewed production instructions and inserting

specifications of all components

. Creating project instructions for production using an ERP

system and in-house Explorer based programs

Account Coordinator - Sept. 2003-Dec. 2005

Hamburg, PA

. Initiated, expedited, and monitored production of Data

Processing, Direct Mail and Printing Projects.

. Reviewed specifications of all components for USPS

compliance

. Investigated impact of program changes on all areas that

will be affected and provide Sales and clients with

complete impact assessment.

. Trained new employees on systems and upgrades

Comcast-Spectacor Philadelphia,

PA

Intern-Philadelphia Flyers Archives - Summer of 2002

. Assisted in organizing and documentation of items in the

collection, such as equipment, photos, magazines, videos,

and documents

. Assisted in creating various marketing campaigns for the

team

. Created advertising analysis reports of broadcast air time.

. Researched and wrote an article in memory of Flyers'

founder, Joe Scott

Activities Blue Mountain Jeep Alliance

. Toys For Tots Charity Toy Drive - 2005-2009

Cycling

24 Hours of Booty - Columbia, MD

. 2010

French Creek Iron Tour

. 2010

National MS Society

. PA Dutch - 2006 (Double Century), 2008-2009 (Double

Century)

o 2009 Rookie Rider Team Leader

. City to Shore - 1998-1999, 2004 (Century), 2007-2009

(Century)

o 2009 Promotions Team

Livestrong Challenge

. 2009 (Century)

American Cancer Society

. Bike-A-Thon - 2006 and 2009 (Century)

PSU Berks Activities

. Varsity Soccer

o 2000-2001 - Player/Captain (2001)

o 2002,2004,2005 - Men's and Women's Goalkeeper Coach

. Varsity Cross County

o 1998-1999 - Captain (2001)

. Army ROTC

o 1998-1999 - Attended Fort Indiantown Gap Leadership

Camp[pic]

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