Customer Service Sales
Resume:
Corey C. Sturdivant
Charlotte, NC 28202
Home Phone 704-***-****
Mobile Phone 704-***-****
Email: **********@*****.***
Summary Statement:
Highly competent, results-oriented professional with 12 years of progressive experience in sales, ranging
from work at a Fortune 500 company to the second largest student loan guarantor in the nation. Extensive
experience in client relations and the higher-education financial services industry. Demonstrated use of
strong interpersonal and communication skills to meet and exceed goals.
Areas of Expertise:
• New Product Development
• Client Relations Management
• Customer Service Management
• Territory Management
• Sales Management
• Trade-show Vending
Professional Experience:
June 2010 – Present, FINANCIAL LITERACY CONSULTANT, DeVry University
Job Duties: *Train Financial Aid Staff and Student Academic Advisors on high-level financial
literacy talking points. *Work with campus departments to understand overall
financial literacy initiatives. *Create monthly calendar and facilitate financial
literacy workshops for the Charlotte, NC and Raleigh, NC campuses. *Coordinate
with professors to present predetermined financial literacy topics within
established curriculum. *Serve on task force created to design financial literacy
workshops and fairs for FLCs throughout the nation.
October 2006 – March 2010, CLIENT RELATIONS MANAGER, EdFund
Job Duties: *Maintain and build current loan volume by providing services and developing
relationships with current and new customers. *Develop and implement marketing
plans to meet customer needs and provide regulatory guidance. *Maintain advanced
technical, industry and professional knowledge. *Participate and facilitate training of
new products and loan processes, federal regulatory information and industry trends.
*Analyze and report marketing information for trend and company improvements to
management.
Accomplishments:
• Produced sales growth in excess of 13% during the first year and in excess of
17% the past two years reaching over $25 million in loan volume within
territory
• Recently secured $7 million account via networking and industry contacts
within an uncertain regulatory environment
• Successfully managed client accounts in 5 states within the US.
• Presented details to sales staff on new product to be marketed and
participated in product development
• Tested new client management database prior to rollout to sales staff.
April 2000 – September 2006, REGIONAL REPRESENTATIVE, College Foundation Inc.
Job Duties: *Managed college and university accounts within a geographic territory in the state of
North Carolina. *Nurtured and grew business partnerships through meetings with
Financial Aid Directors. *Made presentations to chief financial officers at colleges
and universities on tuition payment plan. *Made corporate presentations on the
National College Savings Program (NC state-sponsored college savings plan). *Made
public presentations at high schools, colleges and other organizations on federal loan
programs. *Conducted financial aid, college preparatory, and counseling workshops at
elementary, middle and high schools as well as colleges and universities.
Accomplishments:
• Steadily grew loan volume year after year with key clients
• Produced much-needed debt-management presentation for use by marketing
staff
• Developed presentation outline for college tuition payment plan
• Created positive press for the Foundation via television appearance and
newspaper interviews
December 1997- March 2000, PROGRAM INFORMATION SPECIALIST, College Foundation Inc.
Job Duties: *Made public presentations on federal loan program at high schools, colleges and
other institutions within the state. *Strengthened work relationship between financial
aid administrators at various NC colleges and the Foundation via public relations
visits. *Answered incoming calls from students and financial aid officers regarding
loan status. *Investigated problems with loan processing and found solutions
Accomplishment:
• Provided exceptional customer service resulting in promotion to the Regional
Representative position
May 1994 – June 1995, SALES REPRESENTATIVE, Kraft Foods Inc.
Job Duties: *Persuaded account buyers purchase of KF products through detailed presentations at
headquarter level. *Established objectives and planned work activities for direct
account. *Secured shelving program, promotional displays and pricing objectives in
over 30 stores. *Served as consultant for store managers on how to maximize profit
on KF products.
Accomplishment:
• Began calling on corporate accounts within a few months of being hired
(normally happens at the one to two year mark)
Education & Training:
2001-2002 MNM (Master of Nonprofit Management), Regis University (GPA: 3.7/4.00)
1995-1997 MA, Religious Education, Southeastern Baptist Theological Seminary
(GPA: 3.39/4.00)
1990-1994 BA, Communication Studies, University of North Carolina at Chapel Hill
05/21/2010 AFC- Accredited Financial Counselor (via the Association for Financial Counseling and
Planning Education)
Computer Skills:
Proficient in Microsoft Word, PowerPoint, Excel and Outlook
Professional Memberships:
North Carolina Association of Student Financial Aid Administrators (Program Committee)
Southern Association of Student Financial Aid Administrators
Association for Financial Counseling and Planning Education
Recognition/Awards:
EdFund: Core Values Award (exhibiting company’s core values in work. These include
Excellence, Commitment, Integrity and Teamwork)
University of North Carolina at Chapel Hill: Chancellor’s Award (Wallace Ray Peppers
Award for Oral Interpretation of African-American Literature)
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