Customer Service Sales Representative
Resume:
Shakia C. Halsey
*************@*****.***
Present Address Permanent Address
**** * ***** *** * East
Itta Bena, MS 38941 Orland Park, IL 60462
EDUCATION: Mississippi Valley State University Itta Bena, MS
Bachelor of Science in Business Administration May 2011
GPA: 3.63/4.0
HONORS:
• College of Professional Studies Dean’s List
• Honorary Award for Academic Excellence
• Alpha Kappa Mu & Alpha Chi Honor Societies
• Mercedes Benz Scholarship
• Business Administration Honor Scholar
EXPERIENCE: Mississippi Valley State University TeleFund Center Itta Bena, MS
Student Caller/Leader August 2009-Present
Exhibit strong and effective communication skills to call Mississippi Valley State University
alumni to:
• Update accurate information to new MVSU software systems to maintain contact with alumni.
• Maintain and monitor the allocation of alumni donations and contributions.
• Solicit funds for university’s General Scholarship Fund and more.
• Received Award for Most Pledge Commitments (Fall 2009)
• Received Award Most Dollar Pledge Commitments (Spring 2010)
The Northern Trust Company Chicago, IL
Accounting Portfolio Analyst Intern June 2010-August 2010
• Replicated over 2433 portfolios to create CD-ROM’s for clients and analysts.
• Conversed with Relationship Managers on how to better assist clients from the Accounting
Department.
• Liaison between Relationship Managers and analysts regarding questionable accounting issues
that can be resolved for clients immediately or prior to the month closing.
• Reviewed 20+ reports for discrepancies affecting client accounts that follow Government
Accounting Standards Board (GASB).
The Northern Trust Company, Chicago, IL
Personal Financial Services- Product Development Intern June 2009-August 2009
• Assisted team members in providing the best way to improve products to meet clients’
satisfaction.
• Created 2009 3rd and 4th quarter PFS Statement Calendars & Delivery Dashboards.
• Created various web pages to better assist clients while using Online Banking.
.
AT&T / EMS. (Energy Marketing Services) Orland Park, IL
Sales Representative/Individual Contractor June 2008- August 2008
• Presented customers with Company’s Product Presentation and enlighten customers on new
Fiber Optic Technology.
• Processed customer’s orders in an accurate and timely manner. Maintain contact with customers
to increase product satisfaction, improve service, and resolve conflicts.
• Significantly improved customers’ telephone, cable, and internet services.
Page 1
Shakia C. Halsey
*************@*****.***
LEADERSHIP:
• Northern Trust Chicago Summer Business Institute Mentor Summer 2010
• Co-Founder of MVSU Helps Haiti Spring 2010
• Alpha Kappa Alpha Sorority, Incorporated Member Fall 2010-Present
• Pan Hellenic Third Executive Vice President Fall 2010-Present
• Student Ambassador Fall 2009
SKILLS:
• Computer Applications – Microsoft Office
• Communication
• Customer Service
• Team Orientation
• Problem Solving
• Ability to Self-Manage and Self-Motivated
Page 2
Contact this candidate