Maintenance Customer Service

MIGUEL CHAMORRO

***** ***** ******* ***** *******, TX 77429

713-***-**** Email: **********@*******.***

QUALIFICATIONS

A competitive automotive maintenance professional with twenty plus years

of experience steering, directing all aspects of operations,

administration, budgeting, and equipment maintenance. Successfully managed

multiple projects with competing priorities involving program development,

safety initiatives, and quality control. Broad based experience with year-

over-year success in improving team capabilities, meeting domestic and

international deployments objectives. Developing and executing strategic

plans, installing, repairing, and preventive maintenance on diesel

engines, transmission, transfers, power trains, chassis, brakes and

hydraulic systems. Advocate counselor, and relationship developer. Poses

core values integrity, Accountability, deadline oriented, well organized,

reliable, and enthusiastic, a team player.

EXPERIENCE

2009 - 2010 Field Service Representative/Instructor BAE - Ranger

Land Systems

Camp Balad, Iraq

. Perform the duties site liaison/advisory service between British

Aeronautic Electronic (BAE)/Ranger Land Systems and the United

States Military, users of the Mine Resistance Ambush Protective

(MRAP) military vehicles. Performed assembly and disassembly on

major power train components.

. Provide preventive maintenance guidance as required. Coordinate and

resolve problems related to maintenance, training, production

quality deficiency reports (PQDR's) readiness and sustainability.

. Facilitate warrant issues and contact units for additional

information in order to assist Joint Program Operation (JPO).

. Assist in the development and coordination of retrofit/modifications

plans on MRAP vehicles.

. Assist in determining new equipment maintenance and operator

training requirements.

. Instruct soldiers on various level of operation on MRAP variants,

OPNET- (Operator Level Training), and FLMNET-(Field Level

Maintenance Training).

. Train unit mechanics on basic Engine/Transmission troubleshooting,

specific wiring readings, pneumatic, hydraulic diagrams, and the use

of the Maintenance Support Device (MSD), the Interactive Electronic

Technical Manual (IETM) software require for maintaining the MRAP

vehicles.

. Assist the United States Armed Forces in maintaining an Operational

Readiness of 98% during tour

in Iraq.

. Trained over 100 soldiers on the MRAP vehicle on various locations

throughout Iraq enhancing soldier's knowledge and readiness.

2009 - 2009 Technical Inspector

AECOM-GSS Camp Taji, Iraq

. Conducted initial/final inspections on M1114 HMMWV vehicles to be

turn over to the Iraqi Army and Iraqi Police; in-progress inspection

as required during the repair phase of the vehicle or component; and

a final inspection upon completion of maintenance required to ensure

quality product output are met.

. Rejected defective workmanship and materials; verified and certified

the test results on supporting documents.

. Provided guidance and technical assistance to Iraqi personnel;

inspection principles on workmanship, procedures to be employed, and

quality of work expected.

. Ensured compliance with government and corporate regulations,

company's SOP (Shop Operation Procedures), directives, and technical

manuals to establish and maintain a quality management program.

. Maintained constant communications with Government QA (Quality

Assurance) and LAR (Logistical Assistance Representatives), and

coordinated with Shop Supervisors when technical problems arise for

proper maintenance resolutions.

. Performed other duties as assigned.

. Successfully delivery of 6500 M1114 HMMWV vehicles to the Iraqi Army

and Iraqi Police force.

2005 - 2009 Battery Department Manager Turning Basin

Service Inc. Houston, Texas

. Managed and prioritized daily production, policy implementation, and

strategic direction.

. Directly responsible for the overall maintenance and quality

assurance in automotive batteries offered in various models by

Volkswagen/Audi of America Inc.

. Established department goals with management team, which are based

on exceeding the expectations of customers through continuously

improving products and service.

. Coordinated audit teams activities to meet objectives within time

constraints,

. Mentor junior staff.

. Battery department achieved a 95% Volkswagen/Audi annual audit

inspections for three consecutive years.

. Turned the Battery department operation from a non-existent to a

model battery department so that other ports within the United

States can emulate.

. Established a digital air station to accurately deliver air pressure

to all vehicles wheels to conform to Volkswagen/Audi guidelines,

enhancing efficiency and productivity.

1982 - 2005 Operation Manager

United States Army Vilseck, Germany

. Provided direction to 150 member team, implementing effective staff

and resource management strategies in global settings.

. Oversaw the gathering, reviewed, and analysis of sensitive

information critical to the strategic planning for operational

readiness.

. Aligned staff resources with workflow requirements; provided teams

with up-to-date operational information in highly dynamic

environments.

. Implemented plans to optimize staff training in support of

organizational goals from multiple departments.

. Conceptualized and set up and/or restructured complete shop

operations-designed work stations and shop layout, procedure bench

stock, and developed customer service procedures.

. Coordinated and supervised all levels of maintenance for up to 400

vehicles.

. Instructed junior staff on principles of diagnosing and

troubleshooting malfunctions on a variety of automotive systems.

. Established shop priorities, performed quality assurance/quality

control inspections, repairs and disposal of damage military

vehicles.

. Trained and supervised all training requirements in preparation for

training and operation assignments worldwide.

. Enforced shop safety procedures and OSHA regulations.

. Compiled and analyzed weekly data for proper allocation of

resources.

. Prepared data on man-hour and parts justifying expenditures for $ 10

million budget.

. Interpreted customer needs to meet stringent quality workmanship

standards and deliver 100% customer satisfaction.

. Contributed to unit meeting or exceeding equipment operational

readiness at 95%.

. Saved the Army $10,000 dollars by utilizing the salvage yard as a

source of supply for spare parts.

. Created a master inventory catalogue of parts, reducing

redundancies, cost and increasing efficiency.

. Maintained accountability and physical security of shop equipment

valued at $100 million, resulting in zero loss of equipment.

. Career Leadership Positions Assignments United States Army:

2000 - 2002 Maintenance Control Supervisor US Army Ft. Hood, Texas

1998 - 2000 Technical Inspector US Army Ft. Hood,

Texas

1996 - 1997 Recovery Supervisor/ Mechanic US Army Camp Kyle,

Korea

1992 - 1996 Shop Foreman US Army Ft. Riley,

Kansas

1988 - 1992 Automotive Repairer US Army,

Bindlach, Germany

1982 - 1986 Fabric Repair Specialist US Army, Giessen,

Germany

EDUCATION

. 1996 Associate Degree, Liberal Arts, Barton Community College, Great

Bend, KS

. 2009 MRAP (Mine Resistance Ambush Protected) vehicle maintenance,

University Certification, Red River Army Depot, Texarkana, TX

. 2001 Certificate, Advanced Noncommissioned Officer Course

(organizational leadership, management, budgeting,

accountability), US Army, Aberdeen Proving Grounds, MD

. 1999 Certificate, Hazmat Awareness and Safety, US Army, Ft. Hood, TX

. 1993 Certificate, Basic Noncommissioned Officer Course (technical

aspects of diesel engines, electrical schematics, hydraulic

systems), US Army, Aberdeen Proving Grounds, MD

. 1986 Certificate, Diesel and Turbine Engines, US Army, Aberdeen

Proving Grounds, MD

SKILLS SUMMARY

Strategic Planning / Productivity / Time Management / Process Improvements

/ Staff Development

Equipment Troubleshooting / Diagnosis / Technical Inspector / Quality

Control / Coaching and Mentoring

Administration / Documentation / Computer Knowledge Word, Excel, Outlook

and PowerPoint / Fluent English/Spanish / Power tools / Forklift / Cranes

/ Jacks

Contact this candidate