Supply Chain Management

Tom Brouillette

Profile

Results oriented executive with strong experience in planning and execution

of large scale business and technical projects including extensive, hands-

on, experience in Supply Chain and warehouse management systems, especially

in the Direct-to-Consumer vertical. Superior skill set with crisis

management and problem resolution. Builds empowered teams to enhance

productivity and efficiency. Established and maintained strong

relationships with my business clients based on mutual trust, respect and

effectively delivering projects in an efficient manner. Provide vision,

guidance and leadership that impact the IT Supply Chain, especially Direct-

to-Consumer, Outsourcing of Technical Services, Application Support,

Application Integration and infrastructure.

Project Highlights

. Delivered fulfillment strategy to establish a world-class model for

fluid fulfillment leveraging existing and new technology to create a

more agile and flexible base to prepare for future expansion.

. Delivered applications to support new direct-to-consumer distribution

center, resulting in improved volume throughput and reduced cost to fill

customer orders.

. Partnered with service provider to develop a Suppler Performance

Management solution to provide supply chain visibility, actionable event

management and expense recovery solutions. Developed sales material,

marketing plan and supported sales activities in marketing the solution.

. Delivered three major distribution center automation projects supporting

two distribution centers.

o Automated Storage and Retrieval Systems (ASRS) for pallet and

carton products.

o Outbound carton sortation system doubled volume without increasing

facility size.

o Upgraded manifesting system in four distribution centers to support

increased volume and future carrier requirements.

. Implemented the Manhattan Associates TPM and TPE modules to support

retail Financial Payment Audits and provide visibility and tracking

capabilities for purchase orders.

. Partnered with value-added B2B provider to support simplified partner on-

boarding and support. Provided a swift and cost effective method to on-

board trading partners and manage service levels. Reduced the cost of

support and on-boarding by $200k per year.

. Integrated a joint venture third-party E-commerce business into legacy

order fulfillment systems. Resulted in additional income and improved

time to market for joint venture partner.

. Reorganized the Supply Chain EAI team to improve the integration and

implementation support. Developed integration best practices and

development framework focused on reusability and speed of delivery.

Develop an off-shore integration delivery 'factory' providing swift, cost

effective delivery of the integration capabilities.

. Implemented the following initiatives resulting in reduction of problems

by 60% and project delivery time and expense by 30%.

o Program Management Office to improve project management and

execution.

o Quality Assurance program to improve project delivery, reduce

testing time-frames and reduce product defects.

o Software release program to reduce testing effort by consolidating

test requirements.

Professional Experience

Ricoh USA, Atlanta, GA - Consultant 2009 - Present

. Develop a Supplier Performance Management solution to improve supply

chain inbound visibility, actionable event management, expense recovery

capabilities and individual scorecards to support a continuous

improvement program as part of a client's vendor compliance program.

Solutions effectively manage the inbound shipments and improve the

quality and performance of both the process and the product from the

suppliers. Developed sales material, marketing program and supported

sales activities in marketing the solution.

Oriental Trading Co, Omaha, NE - Consultant 2008 - 2010

. Develop a long-term fulfillment strategy creating a fluid system that can

leverage technology to create an agile and flexible base supporting

current and future business requirements.

. Lead successful applications outsourcing initiative, from the strategy

development through transition to the outsourcing partner. The

initiative successfully transitioned the applications support and

development activities to the partner under the forecast budget and

schedule.

The Home Depot, Atlanta, GA - Director IT 2006 - 2008

. Built organization to provide all production support, QA/Testing and

infrastructure activities for the entire Supply Chain software portfolio.

Worked with outsourcing partners to implement a Center of Excellence in

the most efficient manner to support the business.

. Managed team providing support for the Home Depot direct-to-consumer

order management, fulfillment and customer service functions. This

included stabilization and enhancements and upgraded software to support

the direct-to-consumer business.

. Develop departmental budgets ($13 - $23 million annually) for manpower,

hardware, software and training requirements.

QVC, Inc., West Chester, PA - Director IT 2002 - 2005

. Implemented procedures to prioritize and schedule client requests.

Consisted of monthly meetings with key stakeholders to prioritize

requests based on ROI. Improved relationships by transparently and

fairly prioritizing requests.

. Develop departmental budgets ($6 - $8 million annually) for manpower,

hardware and software requirements.

. Provide oversight to all distribution development projects, including

vendor relationships and contract management.

Spiegel, Inc., Downers Grove, IL - Director IT

1985 - 2002

. Directed delivery and program management for software initiative to

support new direct to consumer distribution center. Resulting in

improved volume throughput and reductions in the cost to fill customer

orders. Included order fulfillment, a warehouse management system and

reverse logistics, or, customer returns applications.

. Multi-function team made up of external consultants, software vendors,

internal technical, internal business. Required extremely high level of

effort and coordination to plan and focus the delivery effort

successfully.

. Improved systems reliability and reduced total number of problems by

greater than 20% each year. Reduction in support effort allowed team to

focus more time on new development.

. Develop departmental budgets ($13 - $18 million annually) for manpower,

hardware, software and training requirements.

. Deliver presentations of requirements and objectives to top management,

including CEO.

. Developed the business continuity and resiliency requirements and

supported exercises to ensure the application was recoverable.

Areas of Business and Technical Expertise:

Business:

Supply Chain

Direct-to-Consumer Fulfillment

Strategic Planning and Delivery

Business Process Management

Budget Planning and Delivery

Business Continuity Planning

Partner/Vendor Management

Consolidation and Re-organization

Professional Services Management

Technical:

Manhattan Associates - WMOS & TMS

Custom Developed, Manhattan Associates DOM - Direct-to-Consumer Fulfillment

software

Mercator - Enterprise Application Integration

EDI/B2B/B2C

Application Development Management

MS Project - Project Management - Large scale initiatives and Project

Management Life Cycle

IT Outsourcing

MS Visio - Business Continuity and Resiliency

Resource Allocation

Organizational Development

Recruiting

Organization and memberships

Institute for Supply Management (ISM)

Supply Chain Management Professionals (SCMP)

Supply Chain Management Practitioners and Experts (SCM)

Warehouse Education and Research Council (WERC)

Focus - Industry Expert

Association of Information Technology Professionals (AITP)

IT Compliance Institute

Education

Data Processing and Programming Certification Program - Sears 1983

Center for Creative Leadership - 2004

Business Process Modeling - 2005

Rational Toolset Overview - 2004

Object Oriented Analysis & Design - 2004

Continuing Education - Institute for Supply Management

Contact Information

************@**********.***

6287 Fernstone Trl NW Mobile 404-***-****

Acworth, GA 30101 Direct: 678-***-****

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