Manager Sales
Resume:
C HERIE M. BRAUN
**** ********** *****, ******** ***** VA 23464
757-***-**** . 757-***-**** . ********@*****.***
OBJECTIVE
I am seeking the opportunity to join a growing organization that has the
need for a Finance Director/Manager or Sales Manager. To apply a solid
education in the Automotive Industry, my expertise and exceptional skills I
have gained during my last 16 years.
ACCOMPLISHMENTS
Received awards for Top F&I Department of the year multiple times.
I received The Presidential Council Award for 2008 & 2009 provided by
APCO/Easy Care
Received Awards for Top Customer Satisfaction
I am a Notary Republic of the Commonwealth of VA
I have a Valid VA DMV Salesmen's License
EMPLOYMENT HISTORY
Finance & Insurance Director
October 2007 to September 2010
Lynnhaven Lincoln Mercury Kia, Virginia Beach, VA
Juan Lewis, General Manager, 757-***-****
Provided leadership in the development of the F&I Department
I managed the production of the Finance department, the individual
Managers and Sales Associates throughout the month. Sought to maintain
on track thru the end of the month a $1100 dollars per vehicle or
higher, and the percentage of each product sold to maintain the
Product Index at 315 or higher. The PI projection is established by
the company and reevaluated quarterly. The original department PI
projection that was set up when I started was 269 and had not been any
higher the prior years. The last reevaluation of the PI projection was
315.
I implemented the use of the Menu Style Presentation which listed all
the products that were offered. I also trained how to conduct a proper
customer interview to obtain all the necessary information needed to
develop an effective personalized menu.
Desk deals, assisted in closing customers, and submitting credit
applications to lenders using the Dealer Track or Route One system for
auto loan approvals.
The Contract in Transit report was kept cleaned by making sure that
contracts were funded (Cashed) within 3 to 5 days from date of
contract.
Accounted for all down payments either by receipt, by execution of a
Promissory Note or a Hold Check Form with a check attached that had
to have a Telecheck approval code or had to be signed off by the
General Manager for approval. Collected money from customers who had
not paid by due date of Promissory Note and any returned checks.
Finance & Insurance Director
September 2005 to October 2007
Hall Automotive Group, Virginia Beach, VA
Phil Craig, Corporate Director, 757-***-****
Provided leadership in the development of the F&I Department
I managed the production of the Finance department, the individual
Managers and Sales Associates throughout the month. Sought to maintain
on track thru the end of the month a $1000 dollars per vehicle or
higher, and assured that the percentages of each product offered at,
on, or higher than the projection that was established by the dealer.
I followed company policy by showing a video tape that explained all
the products that were offered and recorded the entire disclosure.
I used the Menu Style Presentation to present all the products that
were being offered. I also conducted customer interviews to obtain
the necessary information needed so I could develop an effective
personalized menu.
Finance & Insurance Director
April 2000 to September 2005
Casey Imports, Newport News, VA
Steve Cochrane, GSM, 434-***-****
Provided leadership in the development of the F&I department
I managed the production of the Finance department, the individual
Managers and Sales Associates throughout the month. Sought to maintain
on track thru the end of the month a $950 dollars per vehicle or
higher, as well as the percentages of each product offered at, on, or
higher than the projection that was established by the dealer.
I designed a computerized tracking program. The tracking program had
the ability to track the
Deals, Sales and Finance gross and product percentages. The program
had the ability to generate all the Final Month End Reports, such as
each Department's Total Gross, individual Manager's and Sales
Associates' production. My program was implemented through out the
entire Casey Auto Group.
I implemented the use of the Menu Style Presentation to offer all the
products that were offered.
I performed customer interviews to obtain the necessary information
needed to develop a
customized effective menu for each customer. I assisted in the
training throughout the company
with this process. Once the training was completed the company's
profit and product sales increased significantly.
Several Position & Promotion
April 1994 to January 2000
Checkered Flag Auto Group, Virginia Beach, VA
Sales Receptionist
Answered all sales calls and would make appointments to come into the
dealership to meet with a salesperson.
Dealer Exchanger & Inventory Control Manager
Worked with other dealers to exchange vehicles in and out of
inventory. Kept stock of all new vehicles and reported all new
vehicles sold to the manufacturer.
F&I Administrator
I billed out the deals to accounting to be finalized and packaged the
contracts to be sent to the lenders.
Billing / Titling Clerk
Finalized the deals in the accounting system.
Titled vehicles through the DMV CVR system.
Finance & Insurance Manager
Self trained. First 3 months in a row I was top Finance Manager in the
company.
Developed my own style of presenting the products offered and that was
the Menu Style.
Developed good relationships with a number of banks and initiated the
submission of credit applications by fax.
Learned the lending laws to perform a proper contract discloser.
Finance & Insurance Director
Managed the production of the F&I Department and the individual F&I
Managers.
First full year received award for Top Finance Department of the year.
Submitted credit applications to lenders and managed the contracts to
assure timely funding for
them.
REFERENCES
Walt Burns (Divisional Manager)
Easy Care
Phil Figueroa (Regional Manager)
JMA Group
Jimmy Moore (Partner) Greenbrier Auto Group
Juan Lewis (General Manager)
Lynnhaven Lincoln Mercury Kia (Greenbrier Group)
Kevin Brown (General Sales Manager)
Lynnhaven Lincoln Mercury Kia (Greenbrier Group)
Frank Staicer (F&I Manager)
Greenbrier Chyrsler Jeep (Greenbrier Group)
Steve Cochrane (GSM)
Bill Owens (President / CEO) Portalliance FCU
757-***-**** (Office)
757-***-**** (Mobile)
757-***-**** (2nd Mole)
Kevin Whitley (Bank Rep.) Suntrust Bank
Janice Keeter (Business Development Manager) WellsFargo Dealer Services
Daniel Zuniga (Bank Rep.) Ally Financial Services (GMAC)
Derrick Young (Branch Manager) Regional Acceptance Corp
757-***-**** (Office)
252-***-**** (Mobile)
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