Technician Software

Ritesh Patel

**** ******** ******, ********, ** *9440

[pic]: H: 215-***-**** C: 215-***-**** [pic]: ******@*****.***

Objective: Leverage my Ten years of experience as an IT Professional to

help my employer meet its

Business objectives.

Multi-tasking

Perform well under stressful, time-sensitive conditions; comfortable

working independently or on a team; can juggle several projects

simultaneously; adapt readily to rapidly evolving environments.

Technical Summary:

HARDWARE:

Desktops and Laptops, Cisco Router, Cisco catalyst Switches, Hubs, HP

DeskJet and Laser printers, Modems, NIC's, Ethernet, Token Ring, Wiring

(UTP, STP, Coaxial), RJ11, RJ45, Palm Pilots, Blackberry.

SOFTWARE:

MS-office, HP OVOW, HP OVSD, Manage Engine, VbsEdit, TFS, VSS, SQL 2005,

Lotus Notes, Remedy, Track it 6.5, Adobe Acrobat, Diskeeper, SMS remote

client admin console, IE, C Programming, Ghost 7.5, Norton Antivirus, Win

Zip, Ghost Walker, Ghost Explorer, Active Directory, Exchange server,

VERITAS Backup, PC anywhere, Lap link, Citrix Neighborhood, Cisco VPN

Client, Real VNC, VMware, Legato, Dame Ware etc.

Protocols: TCP/IP, DHCP, IPX/SPX, Netbeui, RIP, OSPF, UDP etc

OPERATING SYSTEMS:

Windows 98, NT 4.0, 2000, XP, NT server 4.0, 2000, 2003, NetWare 5.0, MS

DOS, Red hat 9.0, Unix Free BSD.

Certifications: M.C.S.E, C.N.A, A+, C.C.N.A and ITIL Certified. Microsoft,

Novell, A+ and Cisco certified.

Professional Experience:

NJM Insurance Company, West Trenton, NJ

Nov 2005-Dec 2010

HP OVOW Administrator/Release Implementer (Co-coordinator)/Desktop Tech

. Worked as a HP Open View Operations for Windows Administrator, Release

Implementer And Desktop Technician.

. Implemented application monitoring by using WMI, Windows Event Log

(System, Application etc), Log File Monitoring, Measurement Threshold,

Open Message Interface, Scheduled Task, Service/ Process Monitoring

etc.

. Implemented Custom application monitoring by using VB Scripts.

Implemented OVSD 4.5 /OVOW 7.5, Manage Engine/OVOW, MOM2005 &

Operations Manager 2007/OVOW, E-view 390(Mainframe) / OVOW, Cisco

Works/OVOW Integrations.

. Implemented Custom E-mail Notification when OVOW alert generates. Used

HTML E-mail by getting Data via VBScript and displaying in HTML.

Implemented OVSD Incident Creation when OVOW alert generates.

Installed OVOW Server, Remote Console Clients, OVOW agents, OVOW

patches. Gave access to view OVOW alerts based on Message Groups,

Nodes etc. Provided Remote Console access and Web console access by

Adding users in OVO- operators group and User Roles in OVOW.

. Added annotations in OVOW alerts for successful E-mail Notification

when OVOW alert Generates by Modifying VB script to send E-mails.

Wrote VB scripts for Custom Monitoring like Log file size, certain Log

entries, URL Monitoring, Hard Disk Space etc. Wrote VB script to

connect to the database, query the database, and write the output to

log (.txt) File, Read the log file by using Log file monitoring,

adding Rules to match the Condition and Creating OVOW alerts. Wrote

Batch files for stopping, starting Services in particular order, VB

scripts by passing arguments to monitor web logic services, process

ID's etc.

. Troubleshoot OVOW server, client issues. Implemented Perfmon counters

monitoring. Created requirement, design, implementation and delivery

documents for each application Monitoring. Created Visio diagrams for

design documents. Created Troubleshooting Documents for OVOW Issues.

Checked in all the OVOW documents in TFS. Wrote VBScript to Ping all

servers in Domain, get the output in Excel and compare CI's in OVSD

CMDB by using Excel Formulas.

. Deployed Dot Net builds in QA/UAT/staging/Production environments.

Created and Configured virtual directories, application pools in IIS.

Recycled application pools based on Requirements.

. Deployed dot net builds on DMZ servers. Modified web.config files

based on Requirements. Encrypted/Decrypted web.configs using

aspnet_regiis.exe. Updated definitive software library. Created RFC's

for Production deployments for OVOW changes in OVSD.

(Contract Consulting) Desktop Support Technician

July2005-Sep2005

Client: Merrill Lynch, Hopewell NJ

. Provided 2nd and 3rd Level of support through Troubleshooting Problems

on Windows NT 4.0 and windows XP Systems.

. Worked with Trouble Tickets under Remedy on a 2 hour SLA requirement.

Troubleshooted Problems through Phone, Visiting User's Desk and

through Dame Ware Remote Control Utility depending on the impact level

of the problem.

. Build PC's and Laptops through Altiris. Installed, Configured and

Troubleshooted Software and Hardware Problems on NT and XP Systems.

Saved PST's Before Rebuilding PC's. Archived PST's. Backed up Clients

data before Rebuilt. Unlocked and Reset Clients Password under Active

Directory.

. Locked Values under Registry (Local Policy) so Clients can not

remove/Modify software's Or Modify Internet Options.

(Contract Consulting) Information Systems Coordinator

March 2005-May 2005

Client: Renfrew Center, Philadelphia, PA

. Supported 13 Servers. (Mail Server, Unicare, 2 Application servers,

SQL, ADS, Citrix, Backup Server etc.

. Provided Help Desk, Desktop and Server support.

(Contract Consulting) Dedicated Desktop Support Technician

Feb 2003-Feb 2005

Client: New York Life Insurance Bala Cynwyd, PA

. Supported New York life Insurance Software's (FTCS, FT illustration

System, E-Mail System, AT &T Global Network client, LAN, Broad Band,

Dialup Connectivity issues, Entrust etc.

Installed and Configured Hubs, Switches, Routers and Print Servers in

small-scale environment.

Updated virus definition files and removed viruses. Ran scan disk and

Defragment PC's and Laptops as Necessary.

. Created DOS batch files to backup user's data according to their

needs.

. Troubleshot Windows 98, 2000, XP, Printer, Internet, Connectivity

(TCP/IP), MS Office, Outlook, New York Life's software (FTCS, FTIS

etc), etc issues on a Daily Basis.

(Contract Consulting) Desktop Support Technician

Nov 2002-Jan 2003

( Clients: First Union/Wachovia Bank Philadelphia, All State insurance

Company Malvern, Countrywide Mortgage Company Plymouth Meeting

( Hartford insurance Company Fort Washington, Allentown, PA

Aug 2000-Nov 2002

( Provided 2nd and 3rd Level support through Troubleshooting

Problems on Windows NT 4.0 and

Windows 2000 Professional Systems.

. Troubleshooted software and Hardware related problems. Installed,

configured and troubleshoot software's.

. Built PC's and Laptops. Built core Ghost images for PC Rollout's.

Troubleshooted problems regarding Connectivity issues for Desktop's,

Laptop's and Remote (Dial-in) users.

. Worked with Projects, MACS (Move, Add, and Change) and Trouble tickets

in Remedy.

. Rebuild User's PC's and Laptop's while saving their Lotus notes files

(names.nsf, Desktop.dsk, User.id, notes.ini), favorites and their

Profiles.

. Created Multi adapter Boot Disk's for PC's rollouts. Upgraded NT 4.0

workstations to windows 2000 Professional Systems. Documented the

procedure for Troubleshooting and installing Software's.

( Client: US Aetna Healthcare Blue bell

May 2000- Aug 2000

. Worked to Upgrade NT 3.1 to 4.01 through Ghosting Process, Used

Symantec Ghost. Finished NT setup after loading an image Created with

SYSPREP. Backup and Restored User's data.

Education: B.S in Electronics from B.V.M Engineering College, GPA: 3.6,

(1998)

Finished Graduation with taking Digital Signal Processing and

Opto-Electronics as Electives.

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