Customer Service Manager
Resume:
Marrero, LA
Home Phone
Cell Phone
dgibbs123@hotmail
.com
David W. Gibbs
Education 1977 to 1979 Lake Charles High
School Lake Charles, LA
1979 to 1983 McNeese State
University Lake Charles, LA
Bachelor Degree in Business Administration
Objective To secure a long term position with a company that
recognizes an individual's performance and also
shares similar philosophies.
Professional 1980 to 1983 U.S. Life Credit
experience Collections Lake Charles, LA
Collections - Part time while in college
1983 to 1985 Merit Loan Company
Atlanta, GA
Collections
1985 to 1989 Allied Finance
Company Dallas, TX
Managed three branches in Sherman, San Antonio and
Odessa, Texas
Reason for leaving - better opportunity
1989 to 1994 American General
Finance Evansville, IN
Managed four different branches in Texas and
Louisiana
Reason for leaving - Offered a District Manager's
job in the Northeastern part of the Country, but
was unwilling to transfer.
1994 to 1999 Easy Credit, Inc.
Harvey, LA
Company President/Owner
Sold Company to Norwest Financial
2000 to 2006 Southern Credit
Recovery Metairie, LA
(Medical Collection Firm)
Collection Manager
Supervise twenty-nine collectors
2006 to Present Advance America Cash Advance
. Divisional Director of Operations (DDO)
David W. Gibbs
821 Allo Street
Marrero, LA 70072
Home Phone 504-***-****
Cell Phone 504-***-****
Page 2
Job Division Director of Operations (DDO)
Duties/Descripti Increase Held Check production
on Increase NON PDL Revenue
Maintain the lowest Past Dues and W/O YTD in the
Zone
Keep Turnover the lowest in the Zone for the past
4 years
All of the above was performed to bring
profitability for the centers to the maximum level
possible
Supervised 18 centers that included a total of 43
team members in and around the New Orleans Market.
Trained Team members on Customer service and
building Customer Relations.
Built solid Teams thru Hiring the right people and
developing a concept that is very effective
Have been DDO of the Year for the past 3 years in
the Region and Zone DDO of the year the past 2
years
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