Customer Service High School
Resume:
Miguel Camacho
**** ****** *****, *** *******, TX 78250
******.*.*******@*****.***
Objective To obtain a position within an organization that will allow me to apply my knowledge and experience
in the communications and customer service industry.
CUSTOMER FLOW TECHNICIAN 2010 2010
Professional
Experience Rackspace Managed Hosting, San Antonio, TX
1. Provide technical and sales support to customers within Email & Apps
division.
2. Assist customers with setup of email, JungleDisk, and Microsoft
Sharepoint services.
3. Direct service related issues to advanced technical support resources per
customer needs.
4. Maintain account level security controls on all customer inquiries and
requests.
TECHNICAL CONSULTANT 2004 2010
Sprint Nextel Corp., San Antonio, TX
5. Triage client handsets due to mechanical and/or electrical failure.
6. Troubleshoot network issues related to voice and/or data outage.
7. Setup voicemail, email, and data connection cards per client request.
8. Provide customer facing support for all service related issues.
9. Perform software upgrades, data transfers, and hardware repairs on mobile
devices.
10. Use of electronic test equipment and hand tools in analyzing, repairing, and
testing of wireless devices.
11. Superior organizational skills and ability to prioritize workload.
12. Excellent communication and interpersonal skills.
13. Responsible for selling products and services per customer needs.
CO OWNER/MANAGING PARTNER 1993 2004
Guadalupanita Café, San Antonio, TX
14. Performed all major functions involving business operations including
budget, staffing, scheduling, payroll, inventory, staff training, and
marketing.
15. Created and implemented new and unique sales concepts to gain customer
base and build brand loyalty.
Education High School Diploma, Harlandale High School, San Antonio, TX 1993
Completed 30 hours, Northwest Vista College, San Antonio, TX 2008
Professional Completed training courses/seminars in inventory, customer service, and handset repair.
Excellence in Service Award 2007 and 2008.
Repair Certification from mobile handset manufacturers including Samsung, Sanyo, Motorola, Palm,
LG, Nokia, Blackberry, HTC, and UTStarcom.
Knowledge of Microsoft Windows Mobile, Palm OS, Palm WebOS, Blackberry, and Android
operating systems.
Proficient in Microsoft Word, Excel, Power Point, Outlook, and Office Communicator.
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