Customer Service Manager

PROFESSIONAL OVERVIEW

Motivated and reliable professional with 25 years experience in

Administrative Operations.

SUMMARY OF SKILLS

Administrative Operations

Excellent Oral and Written Communication Skills

Project Planning

Training and Development

Honesty, Integrity, Reliability and Confidentiality

WORK EXPERIENCE

World Savings, Oakland, California 1973-2008

Listed below are the major positions held during my 35 year career with

World Savings, all of which provided me with a unique depth of knowledge

and experience.

Administrative Manager, Loan Service Department

Provided direct management to 10-person staff, responsible for providing

administrative support to 5 Executive Managers and 12 Department Managers

overseeing a staff of 350+ employees.

Developed annual Administration budget, coordinated the development of all

12 Department budgets and monitored all through monthly reporting.

Developed and published all written policies and procedures.

Developed, designed and presented a variety of training modules for staff

and management.

Major Project Planning, including space planning and coordination of

relocation to new facility.

Customer Service Manager, Loan Service Department

Provided direct management to 25-person staff, responsible for providing

immediate, accurate and professional response to all customer inquiries.

Senior Staff Appraiser

Licensed CA appraiser for single-family residential homes and 2-4 unit

dwellings. Conducted property inspections, research and analysis necessary

to produce accurate and credible reports for lender.

Referrals

Available upon request.

Peggy Lippert

Peggy Lippert

Peggy Lippert

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