Sales Customer Service
Resume:
Tony Trinh
**** **** ******, ******** ** ***** Resume
of Qualifications
+ *******@*****.***
Professional Profile
Self-motivated business development professional with relevant years of
education and industry experience.
Detail-oriented individual who exemplifies professionalism, and an ability
to manage multiple projects and tasks at any given moment. Demonstrated
history of successful business acquisition and relationship management,
while providing high-quality administration and effective issue resolution
and service for clients. Highlighted leadership qualities and the ability
to work with people from varying backgrounds, while implementing team
values.
PROFESSIONAL EXPERIENCE
Customer Relations Manager
2/2010 - 11/2010
Guidance Software (Pasadena, CA)
. Cultivated and implemented various sales strategies, aimed at increasing
revenue and brand awareness, and developing client retention.
. Utilized various marketing techniques, including cold calling to contact
Fortune 1000 companies, Jigsaw, Hoovers, LexisNexis, BBB.
. Coordinated sales plans and presentations, and ensured that each
respective client relationship received exemplary customer service.
. Provide prospective clients and current relationships with supplemental
information on digital investigation products, including EnCase
Enterprise, CyberSecurity, eDiscovery, and affordable solutions to
major companies.
Inside Sales Representative III
9/2007 - 1/2009
Yahoo! Search (Burbank, CA)
( Manage client's accounts by looking over the data to make sure they are
getting positive results, through managing keywords, keyword bids, and
certain client goals.
( Brought on large companies such as USTA, Symantec, Guidance Software, and
eHarmony.com
( Maintained a focus on servicing all key-account customers on the "Top
100" accounts list weekly.
( Analyzed customer needs and matched them with appropriate Yahoo! services
- including search marketing and display advertising products,
conveyed effective pricing and competition, and utilized product cross-
selling techniques to generate sales.
( Directed client sales cycle from initial discussion to implementation and
activation, while working with the advertiser to expand online
marketing presence on the Yahoo! Network.
Real Estate Mortgage Consultant Professional (Rosemead, CA)
3/2006 - 9/2007, 2/2009 - 2/2010
( Worked directly with several brokerage firms whose primary focus
consisted of real estate mortgages.
( Provided intricate strategic analysis regarding business operations.
( Developed various marketing campaigns which increased corporate bottom-
line revenue.
( Supported numerous divisions and ensured daily operations adhered to
industry and government regulations.
Senior Account Executive
10/2001 - 1/2006
Countrywide Home Loans- (Rosemead CA)
( Ranked highest in individual sales at 177%; ranked highest revenue per
sales; gained 135% of quota, Ranked in top 10% performance employee. (
Maintained knowledge and understanding of competitors' products, services,
costs and sales/marketing strategies to successfully counteract
competitors' attempts to gain market share.
( Utilized various sales techniques to secure and close new and/or
additional business from refinancing to purchasing new homes; served as a
liaison for customers to resolve intricate issues.
( Directly worked with Team Managers, Branch Operation Managers, and
Production Managers to research and identify prospective sales leads.
( Secured outbound calls to generate new business; worked closely with
loan specialists and underwriters to ensure top rate customer service.
EDUCATION
Bachelor of Science in Business Administration, Marketing Management
Emphasis: Business Admin Mgmt/Marketing and International Sales
California State Polytechnic University, Pomona
Courses: Professional Selling, Strategic Management, Financial Management,
Exporting, Marketing Analysis
& Control, Assessing International Business Environment, Buyer Behavior,
Marketing Problems.
EARNED 75% OF EDUCATION AND LIVING EXPENSES THROUGH CONTINUOUS EMPLOYMENT
COMPUTER KNOWLEDGE
MS-DOS (IBM-PC) MS Office Suite-Excel, Word, Access, PowerPoint, SQL, MS
Office, SAP/ACT Management Database/AVENUE, CRM Systems
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