Quality Assurance Sales

Nicole A. Knapp

*** ******* ******

New Britain, CT 0653

860-***-****

************@*******.***

Quality Assurance Designer with excellent analytical and problem-solving skills. Independent

hard worker with ability to learn quickly. Detail oriented with good planning and organizational

skills. Ability to analyze situations, make decisions and function in fast paced and changing

business environment. Proficient in Microsoft Office and PeopleSoft.

PROFESSIONAL EXPERIENCE

THE HARTFORD - Farmington CT (2005-2010)

Quality Assurance

• Cross-functional knowledge in creating manual raters for all lines of business for testing

projects such as Rate Revisions, Problems Studies and State Implementations.

• Background in Business Rules testing, End to End testing, in multiple lines of business

including Automobile, Homeowners, Toys and Internet.

• Extensive knowledge of Internet Applications testing.

• Developed, executed and documented extensive and effective test plans and test cases

• Managed defect logs and surface defects in a timely manner.

The Hartford- Southington CT (1998-2005)

Omni Sales

• Answered Sales calls for AARP members. Cross-functional knowledge of Standard Auto

and Home.

• Senior Sales Agent.

• Back up Front Line Manager for the Omni Sales Team.

• Sales Coach for the Specialty Team.

COMPUTER SKILLS

PeopleSoft, MS Office (Excel, Word, PowerPoint), TOAD, Quality Center, Product Work Station

EDUCATION

Central High School - Diploma Bristol, CT, 1993

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