Engineer Customer
Resume:
___________________________ Mary Gordon ________________________________
***** ** **** ***, *******, WA 98053
425-***-**** *******@**********.***
Objective ____________________________________________________________________________
I would like to apply my professional experience as a Quality Engineer to provide an
outstanding customer experience.
Skills _______________________________________________________________________________
A strong advocate for the best possible customer experience
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Experienced in working across functional areas of a product
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Experienced in writing and executing test cases for complex features
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Detail oriented, efficient and able to set realistic goals
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Agile and open to new testing challenges and responsibilities
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Motivated self starter
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Experienced with Microsoft Office Excel, Outlook and Word
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Professional Experience _______________________________________________________________
Adobe Systems, Inc, Seattle, WA
2006 2010
Software Quality Product Specialist 3
Collaborated with development and other QE on test plans and execution
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Wrote, maintained and executed detailed test cases, plans and reports for
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complex new features
Effectively used test automation to increase test coverage
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Communicated oversights in implementation decisions and
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recommended improvements in functionality
Identified and communicated risks based on technical knowledge and
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experience
Assisted with cross component dependency analysis
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Reviewed and gave feedback on marketing requirement documents
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based on deep product knowledge and understanding of customer issues
Mentored junior team members
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Happier @ Home Pet Services, LLC, Redmond, WA
2004 2006
Owner
Worked as owner and sole proprietor of pet sitting business
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Developed Web site to describe services and drive business
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Developed and executed marketing plan
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Received recommendations from numerous customers
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Became certified in pet first aid
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Adobe Systems, Inc, Seattle, WA
2000 2004
Software Quality Product Specialist 2, 3
Became a product expert and provided expertise to multiple areas, as
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well as taking on more complex functionality with limited oversight
Developed in depth knowledge of Macintosh and Windows operating
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systems
Conveyed information clearly and effectively through bug reports and
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documentation
Demonstrated critical analysis skills and the ability to assess risk
Functioned in the role of the customer anticipating problems as the
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customer would see them
Participated in customer feedback and response forums
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Adobe Systems, Inc, Seattle, WA
1995 2000
Technical Support Engineer Lead
Developed product expertise and understanding of cross product
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workflows
Developed expertise with Macintosh and Windows operating systems
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Promptly answered customer questions on the phone and through email
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Developed strong problem solving skills and the ability to communicate
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with users of varying levels of technical knowledge
Wrote articles for the internal and external technical support knowledge
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base
Mentored other members of my team
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Education ___________________________________________________________________________
Ocean County College, Toms River, NJ
1988
A.A. Liberal Arts
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