Customer Service Project
Resume:
Christopher A. McCoy
El Cajon, CA 92116
619-***-**** (Home)
619-***-**** (Mobile)
******@*****.***
Education Masters of City Planning: San Diego State University, May
2006
Bachelor of Arts: San Diego State University, December 2003
Major: Economics, emphasis in Public Economics
Major: History, emphasis in United States and Modern Europe
Employment
Code Enforcement City of Chula Vista, October 2009 - Present
Officer - General Inspect properties including (businesses, boarding homes,
Code Enforcement private residences, vacant lots) for compliance with the
applicable regulations (Municipal, Housing, Building, and
Health and Safety Codes) related to for repair, maintenance,
occupancy, sanitation, structural hazards; determine if code
violations exist; explain violation and corrective measures
required, and encourage voluntary compliance; review plans
to verify compliance; prepare non-compliance cases for
referral to City Attorney as necessary; testify at hearings
and court proceedings; serve as advocate for the City during
hearing proceedings; deal with irate customers in an
effective manner; provide information to property owners,
tenants, and the general public through individual contact
in the field, over the counter, E-mail, and by telephone;
conduct field investigations and observe conditions to
verify facts indicating violations; research, compile and
present evidence necessary to enforce applicable codes and
regulations; coordinate with other City departments in the
enforcement of zoning regulations; assist in the instruction
and training of less experienced staff; build and maintain
positive working relationships with co-workers, other City
employees and the public using principles of good customer
service.
Code Enforcement City of Chula Vista, September 2008 - October 2009
Officer Presenter at Harvard University - Kennedy School of
-Residential Government for Ash Institute's Government Innovation.
Abandoned Implemented the first foreclosure program of it's kind in
Property Program the country requiring mortgage lenders maintain property to
neighborhood standard. Identify unpermitted construction and
provide notice to property owners of required options for
remedying of unpermitted work. Assess fines and penalties to
obtain compliance with building and municipal codes.
Extensive research for due process and identification of
legal property characteristics including research of
property entitlements, property title research including
vesting deeds, foreclosure documents, tax records, building
records, etc. Field inspections to identify code violations.
Testify in court for inspections and obtaining proper legal
authority for investigations including obtaining warrants
for the abatement of dangerous buildings. Executing
contracts with contractors to summarily abate dangerous
buildings.
Development City of Chula Vista, April 2007 - September 2008
Services Review Development Projects for consistency with the City'
Technician / General Plan, Developed a new fee schedule for planning
Special Projects entitlements, Conducted in depth analysis as needed by the
Coordinator Director or Assistant Director (example: document, analyze
and outline steps for improving development planning
processes), Developed cost / benefit analysis for new
technological process to improve permit processing and
customer service, Developed streamlining processes for
various department functions, Conducted preliminary research
to assist the Director with focus area for the Centennial
Neighborhood Program to revitalize Western Chula Vista.
Process and issue new building permits, Coordinate a team of
5 student volunteers for project specific tasks to meet the
Department Strategic Goals of Automation
Business Owner / ACM & Associates, February 2007 - October 2008
Consultant Project Management / Plan Development of a FEMA Hazard
Mitigation Plan for Client. Analyze data collected through
research for potential natural and manmade hazards. Working
with government and community leaders to raise awareness of
existing hazards and develop mitigation measures that will
reduce the risk of impacts to the community, Conduct Risk
Assessment and calculate potential loss due to potential
hazards, Organized community workshops to identify effective
mitigation measures, Prepared and presented presentations
for the public, Negotiate and finalize contracts and manage
project to be completed under budget
Mitigation City of Chula Vista, October 2005 - December 2006
Monitor / Primary staff member in charge of CEQA mitigation monitoring
Associate Planner for all major development projects within the city (Otay
Ranch, EastLake, Rolling Hills Ranch, San Miguel Ranch).
Examined and verified tentative and final maps for
consistency with environmental documents; managed and
coordinated consultants for biological services; conducted
field observations; analyzed and commented on reports
(biological, noise, traffic, geotechnical, and water
quality); plan check for consistency with tentative
maps(grading, improvement, design review, building, and
lighting); prepared RFPs and drafted contracts; coordinated
projects with other city departments and staff; researched
municipal codes; drafted monthly building permit monitoring
reports; developed economic metrics goals and job
forecasting for the Planning and Building Department's
Strategic Plan
Internship City of Chula Vista, June 2005 - October 2005
Assisted the Assistant Planning Director with research
projects; worked to develop the Planners Brown Bag seminar
series designed to create planning awareness with in the
community; created an audit of City sustainability projects
and programs; created presentations; assisted with drafting
Council agenda reports; worked with staff to revise the
second dwelling unit ordinance and the commercial
condominium conversion ordinance; researched the
requirements of Senate Bill 18 (Tribal Consultations) and
prepared methods for implementation.
Skills Microsoft Project, Microsoft Office; Adobe Suite; CAD (Pro-E,
Auto-Cad, CAD Key); ACT! 6.0; SPSS, Arc-View GIS; Sketch Up;
IFAS (Accounting Software); PC832 Certificate
Organizations San Diego State Alumni Association, Sigma Alpha Epsilon
Alumni Association, American Planning Association
Personal and Professional References
Jim Sandoval Doug Leeper
City Manager Consultant / Owner
City of Chula Vista Code Solutions
276 Fourth Avenue 1110 Spring Breeze Ct.
Chula Vista, CA 91910 Nixa, MO 65714
Sid Morris Dick Troncone
Director of Planning & Development President
Sycuan Band of the Kumeyaay Nation Price-Troncone & Associates
5485 Casino Way 2245 San Diego Avenue #222
El Cajon, CA 92019 San Diego, CA 92110
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