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Customer Service Project

Location:
El Cajon, CA, 92021
Posted:
December 23, 2010

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Resume:

Christopher A. McCoy

**** ********* **.

El Cajon, CA 92116

619-***-**** (Home)

619-***-**** (Mobile)

abhzfk@r.postjobfree.com

Education Masters of City Planning: San Diego State University, May

2006

Bachelor of Arts: San Diego State University, December 2003

Major: Economics, emphasis in Public Economics

Major: History, emphasis in United States and Modern Europe

Employment

Code Enforcement City of Chula Vista, October 2009 - Present

Officer - General Inspect properties including (businesses, boarding homes,

Code Enforcement private residences, vacant lots) for compliance with the

applicable regulations (Municipal, Housing, Building, and

Health and Safety Codes) related to for repair, maintenance,

occupancy, sanitation, structural hazards; determine if code

violations exist; explain violation and corrective measures

required, and encourage voluntary compliance; review plans

to verify compliance; prepare non-compliance cases for

referral to City Attorney as necessary; testify at hearings

and court proceedings; serve as advocate for the City during

hearing proceedings; deal with irate customers in an

effective manner; provide information to property owners,

tenants, and the general public through individual contact

in the field, over the counter, E-mail, and by telephone;

conduct field investigations and observe conditions to

verify facts indicating violations; research, compile and

present evidence necessary to enforce applicable codes and

regulations; coordinate with other City departments in the

enforcement of zoning regulations; assist in the instruction

and training of less experienced staff; build and maintain

positive working relationships with co-workers, other City

employees and the public using principles of good customer

service.

Code Enforcement City of Chula Vista, September 2008 - October 2009

Officer Presenter at Harvard University - Kennedy School of

-Residential Government for Ash Institute's Government Innovation.

Abandoned Implemented the first foreclosure program of it's kind in

Property Program the country requiring mortgage lenders maintain property to

neighborhood standard. Identify unpermitted construction and

provide notice to property owners of required options for

remedying of unpermitted work. Assess fines and penalties to

obtain compliance with building and municipal codes.

Extensive research for due process and identification of

legal property characteristics including research of

property entitlements, property title research including

vesting deeds, foreclosure documents, tax records, building

records, etc. Field inspections to identify code violations.

Testify in court for inspections and obtaining proper legal

authority for investigations including obtaining warrants

for the abatement of dangerous buildings. Executing

contracts with contractors to summarily abate dangerous

buildings.

Development City of Chula Vista, April 2007 - September 2008

Services Review Development Projects for consistency with the City'

Technician / General Plan, Developed a new fee schedule for planning

Special Projects entitlements, Conducted in depth analysis as needed by the

Coordinator Director or Assistant Director (example: document, analyze

and outline steps for improving development planning

processes), Developed cost / benefit analysis for new

technological process to improve permit processing and

customer service, Developed streamlining processes for

various department functions, Conducted preliminary research

to assist the Director with focus area for the Centennial

Neighborhood Program to revitalize Western Chula Vista.

Process and issue new building permits, Coordinate a team of

5 student volunteers for project specific tasks to meet the

Department Strategic Goals of Automation

Business Owner / ACM & Associates, February 2007 - October 2008

Consultant Project Management / Plan Development of a FEMA Hazard

Mitigation Plan for Client. Analyze data collected through

research for potential natural and manmade hazards. Working

with government and community leaders to raise awareness of

existing hazards and develop mitigation measures that will

reduce the risk of impacts to the community, Conduct Risk

Assessment and calculate potential loss due to potential

hazards, Organized community workshops to identify effective

mitigation measures, Prepared and presented presentations

for the public, Negotiate and finalize contracts and manage

project to be completed under budget

Mitigation City of Chula Vista, October 2005 - December 2006

Monitor / Primary staff member in charge of CEQA mitigation monitoring

Associate Planner for all major development projects within the city (Otay

Ranch, EastLake, Rolling Hills Ranch, San Miguel Ranch).

Examined and verified tentative and final maps for

consistency with environmental documents; managed and

coordinated consultants for biological services; conducted

field observations; analyzed and commented on reports

(biological, noise, traffic, geotechnical, and water

quality); plan check for consistency with tentative

maps(grading, improvement, design review, building, and

lighting); prepared RFPs and drafted contracts; coordinated

projects with other city departments and staff; researched

municipal codes; drafted monthly building permit monitoring

reports; developed economic metrics goals and job

forecasting for the Planning and Building Department's

Strategic Plan

Internship City of Chula Vista, June 2005 - October 2005

Assisted the Assistant Planning Director with research

projects; worked to develop the Planners Brown Bag seminar

series designed to create planning awareness with in the

community; created an audit of City sustainability projects

and programs; created presentations; assisted with drafting

Council agenda reports; worked with staff to revise the

second dwelling unit ordinance and the commercial

condominium conversion ordinance; researched the

requirements of Senate Bill 18 (Tribal Consultations) and

prepared methods for implementation.

Skills Microsoft Project, Microsoft Office; Adobe Suite; CAD (Pro-E,

Auto-Cad, CAD Key); ACT! 6.0; SPSS, Arc-View GIS; Sketch Up;

IFAS (Accounting Software); PC832 Certificate

Organizations San Diego State Alumni Association, Sigma Alpha Epsilon

Alumni Association, American Planning Association

Personal and Professional References

Jim Sandoval Doug Leeper

City Manager Consultant / Owner

City of Chula Vista Code Solutions

276 Fourth Avenue 1110 Spring Breeze Ct.

Chula Vista, CA 91910 Nixa, MO 65714

619-***-**** 619-***-****

Sid Morris Dick Troncone

Director of Planning & Development President

Sycuan Band of the Kumeyaay Nation Price-Troncone & Associates

5485 Casino Way 2245 San Diego Avenue #222

El Cajon, CA 92019 San Diego, CA 92110

619-***-**** 619-***-****



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